Outlook 2003 in exchange cache mode does synchronize the delete items folder

[Sabo, Eric]

Build is 11.5608.5703 on Windows XP SP1.

Is there a reason for this? Outlook will synchronize every other folder
besides this on. We are trying to recover delete items.

 

[Roady [MVP]]

Make sure the folder is selected for synchronisation;
Tools-> Options-> tab Mail Setup-> button Send/Receive-> button Edit->
select Exchange Account

--
Roady [MVP]
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Create your own fully customized Toolbar
-Creating a Classic View in Outlook 2003
Subscribe to the newsletter to receive news and tips & tricks in your
mailbox!
www.sparnaaij.net

(I changed my reply address; remove all CAPS and _underscores_ from the
address when mailing)

 

[Sabo, Eric]

Roady,
I checked everything like you suggested, the deleted items are setup
just like the other folders that are working.


If I got to the synchronization tab of the delete items it shows the
following:
Server folder contains 13 item(s)
Offline folder contains 0 item(s)

Would there be any group policies that might effect this?

 

[Roady [MVP]]

Sounds like something went wrong during a synchronisation. Delete the
ost-file from the profile and let it resynch with Outlook again.

--
Roady [MVP]
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Create your own fully customized Toolbar
-Creating a Classic View in Outlook 2003
Subscribe to the newsletter to receive news and tips & tricks in your
mailbox!
www.sparnaaij.net

(I changed my reply address; remove all CAPS and _underscores_ from the
address when mailing)

 

[Terry Liu [MSFT]]

Hi Sabo,

First I'd like to confirm with you by default Outlook 2003 will synchronize
the Deleted Items folder in Cached Exchange Mode.

So here please help me clarify following points:

1. Did any error message appear?
2 Was there anything logged in Synchronization log?

Next, please check whether you have enabled any filter for Deleted Items
folder. You may refer to the steps below:

1. Right-click Deleted Items, and click Properties.
2. Select Synchronization tab, click Filter button to check the status.
3. Check the Statistics for this folder.

In addition to Roady's suggestion, I suggest you create a new profile and
you can refer to this Knowledge Base article:

829918 How to create a new e-mail profile in Outlook 2003 --
http://support.microsoft.com/?id=829918

If anything is unclear, please feel free to post.

Best regards,

Terry Liu
MCSE 2K MCSA MCDBA CCNA
Microsoft Online Support Engineer

Get Secure! - <www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
60From: "Sabo, Eric" <[email protected]>
60Subject: Outlook 2003 in exchange cache mode does synchronize the delete
items folder
60Date: Fri, 5 Mar 2004 14:55:52 -0500
60Lines: 10
60X-Priority: 3
60X-MSMail-Priority: Normal
60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60Message-ID: <[email protected]>
60Newsgroups:
microsoft.public.exchange.clients,microsoft.public.outlook.general
60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA06.phx.gbl!TK2MSFTNGXA05.phx.gbl!TK2MSFTNGP0
8.phx.gbl!TK2MSFTNGP12.phx.gbl
60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:215780
microsoft.public.exchange.clients:82539
60X-Tomcat-NG: microsoft.public.outlook.general
60
60Build is 11.5608.5703 on Windows XP SP1.
60
60Is there a reason for this? Outlook will synchronize every other folder
60besides this on. We are trying to recover delete items.
60
60--
60Eric Sabo
60NT Administrator
60
60
60

 

[Sabo, Eric]

I tried that already. Didn't bring back the deleted items.

 

[Sabo, Eric]

Terry,
This doesn't not work in our environment for some reason.

1. No errors - I even enable logging within Outlook, nothing in that log
either.
2. Nothing in the synchronization log

I have checked the stats for the delete items folder. It show there are
items on the server side but nothing on the client side. Log on the
mailbox using OWA and the delete items do show up.

I have tried that on this test account and still nothing.

Do you have any other suggestions? It works on my account using my
workstation but when I log onto this other mailbox on my workstation it will
not allow you to recover delete items (meaning they will never show up in
the deleted items folder). The only other thing is that this account does
have a group policy, would this have any affect on why it does not work.

 

[Terry Liu [MSFT]]

Hi,

Because this issue doesn't occur on your account, I believe the issue
should relate to the user account. Here, I would like to offer you two
suggestions:

1. Create a new user with the same Group Policy to check the issue again.
2. Remove the Group Policy from the bad user to check the issue again.

If you have any progresses, please let me know.

Have a nice day!

Best regards,

Terry Liu
MCSE 2K MCSA MCDBA CCNA
Microsoft Online Support Engineer

Get Secure! - <www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
60From: "Sabo, Eric" <[email protected]>
60References: <[email protected]>
<[email protected]>
60Subject: Re: Outlook 2003 in exchange cache mode does synchronize the
delete items folder
60Date: Mon, 8 Mar 2004 06:05:02 -0500
60Lines: 99
60X-Priority: 3
60X-MSMail-Priority: Normal
60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60Message-ID: <[email protected]>
60Newsgroups: microsoft.public.outlook.general
60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXS01.phx.gbl!TK2MSFTNGXA05.phx.gbl!TK2MSFTNGP0
8.phx.gbl!TK2MSFTNGP11.phx.gbl
60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:216222
60X-Tomcat-NG: microsoft.public.outlook.general
60
60Terry,
60 This doesn't not work in our environment for some reason.
60
60 1. No errors - I even enable logging within Outlook, nothing in that
log
60either.
60 2. Nothing in the synchronization log
60
60 I have checked the stats for the delete items folder. It show there
are
60items on the server side but nothing on the client side. Log on the
60mailbox using OWA and the delete items do show up.
60
60 I have tried that on this test account and still nothing.
60
60 Do you have any other suggestions? It works on my account using my
60workstation but when I log onto this other mailbox on my workstation it
will
60not allow you to recover delete items (meaning they will never show up in
60the deleted items folder). The only other thing is that this account
does
60have a group policy, would this have any affect on why it does not work.
60
60
6060> Hi Sabo,
60>
60> First I'd like to confirm with you by default Outlook 2003 will
60synchronize
60> the Deleted Items folder in Cached Exchange Mode.
60>
60> So here please help me clarify following points:
60>
60> 1. Did any error message appear?
60> 2 Was there anything logged in Synchronization log?
60>
60> Next, please check whether you have enabled any filter for Deleted Items
60> folder. You may refer to the steps below:
60>
60> 1. Right-click Deleted Items, and click Properties.
60> 2. Select Synchronization tab, click Filter button to check the status.
60> 3. Check the Statistics for this folder.
60>
60> In addition to Roady's suggestion, I suggest you create a new profile
and
60> you can refer to this Knowledge Base article:
60>
60> 829918 How to create a new e-mail profile in Outlook 2003 --
60> http://support.microsoft.com/?id=829918
60>
60> If anything is unclear, please feel free to post.
60>
60> Best regards,
60>
60> Terry Liu
60> MCSE 2K MCSA MCDBA CCNA
60> Microsoft Online Support Engineer
60>
60> Get Secure! - <www.microsoft.com/security>
60> =====================================================
60> When responding to posts, please "Reply to Group" via your newsreader so
60> that others may learn and benefit from your issue.
60> =====================================================
60> This posting is provided "AS IS" with no warranties, and confers no
60rights.
60>
60> --------------------
60> 60From: "Sabo, Eric" <[email protected]>
60> 60Subject: Outlook 2003 in exchange cache mode does synchronize the
delete
60> items folder
60> 60Date: Fri, 5 Mar 2004 14:55:52 -0500
60> 60Lines: 10
60> 60X-Priority: 3
60> 60X-MSMail-Priority: Normal
60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60Message-ID: <[email protected]>
60> 60Newsgroups:
60> microsoft.public.exchange.clients,microsoft.public.outlook.general
60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60Path:
60>
60cpmsftngxa06.phx.gbl!TK2MSFTNGXA06.phx.gbl!TK2MSFTNGXA05.phx.gbl!TK2MSFTNG
P0
60> 8.phx.gbl!TK2MSFTNGP12.phx.gbl
60> 60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:215780
60> microsoft.public.exchange.clients:82539
60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60
60> 60Build is 11.5608.5703 on Windows XP SP1.
60> 60
60> 60Is there a reason for this? Outlook will synchronize every other
60folder
60> 60besides this on. We are trying to recover delete items.
60> 60
60> 60--
60> 60Eric Sabo
60> 60NT Administrator
60> 60
60> 60
60> 60
60>
60
60
60

 

[Sabo, Eric]

Terry,
Here is what I did.

Move this particular user to the users container (no group policy applied),
at this point the user can recover deleted items - Outlook 2003 is
functioning correctly.

When the user account is in the OU with the group policy applied it doesn't
not work.
Outlook 2003 settings applied in the policy. (ENABLED)
Folder size display
Empty Deleted Items Folder
Warm before permanently deleting items
Autoarchive settings - disabled
retention settings - disabled
Junk email protection level - HIGH
Tracking options
Process requests and responses on arrival - Enabled
Process receipts on arrival - Enabled
Delete Blank voting - Disabled
Request a read receipt - Disabled
Request delivery rcpt - Disabled
When outlook is asked to repsond - Always send a
response


From these settings there shouldn't be nothing to restrict an user to be
able to recover delete items. Do you have any suggestions on what to look
for?

 

[Terry Liu [MSFT]]

Hi,

Thank you for posting back and I am glad to hear that we have made some
progresses.

Based on the test result, I believe the issue should relate to the Group
Policy. Please disable or enable the settings one by one to narrow down the
issue. I believe it is the efficient way to determine the root cause.

If you have any questions, please feel free to let me know.

Have a nice day!

Best regards,

Terry Liu
MCSE 2K MCSA MCDBA CCNA
Microsoft Online Support Engineer

Get Secure! - <www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
60From: "Sabo, Eric" <[email protected]>
60References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
60Subject: Re: Outlook 2003 in exchange cache mode does synchronize the
delete items folder
60Date: Tue, 9 Mar 2004 07:30:05 -0500
60Lines: 197
60X-Priority: 3
60X-MSMail-Priority: Normal
60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60Message-ID: <[email protected]>
60Newsgroups: microsoft.public.outlook.general
60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60Path: cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:216492
60X-Tomcat-NG: microsoft.public.outlook.general
60
60Terry,
60 Here is what I did.
60
60Move this particular user to the users container (no group policy
applied),
60at this point the user can recover deleted items - Outlook 2003 is
60functioning correctly.
60
60When the user account is in the OU with the group policy applied it
doesn't
60not work.
60 Outlook 2003 settings applied in the policy. (ENABLED)
60 Folder size display
60 Empty Deleted Items Folder
60 Warm before permanently deleting items
60 Autoarchive settings - disabled
60 retention settings - disabled
60 Junk email protection level - HIGH
60 Tracking options
60 Process requests and responses on arrival -
Enabled
60 Process receipts on arrival - Enabled
60 Delete Blank voting - Disabled
60 Request a read receipt - Disabled
60 Request delivery rcpt - Disabled
60 When outlook is asked to repsond - Always send a
60response
60
60
60From these settings there shouldn't be nothing to restrict an user to be
60able to recover delete items. Do you have any suggestions on what to
look
60for?
60
60
6060> Hi,
60>
60> Because this issue doesn't occur on your account, I believe the issue
60> should relate to the user account. Here, I would like to offer you two
60> suggestions:
60>
60> 1. Create a new user with the same Group Policy to check the issue
again.
60> 2. Remove the Group Policy from the bad user to check the issue again.
60>
60> If you have any progresses, please let me know.
60>
60> Have a nice day!
60>
60> Best regards,
60>
60> Terry Liu
60> MCSE 2K MCSA MCDBA CCNA
60> Microsoft Online Support Engineer
60>
60> Get Secure! - <www.microsoft.com/security>
60> =====================================================
60> When responding to posts, please "Reply to Group" via your newsreader so
60> that others may learn and benefit from your issue.
60> =====================================================
60> This posting is provided "AS IS" with no warranties, and confers no
60rights.
60>
60> --------------------
60> 60From: "Sabo, Eric" <[email protected]>
60> 60References: <[email protected]>
60> <[email protected]>
60> 60Subject: Re: Outlook 2003 in exchange cache mode does synchronize the
60> delete items folder
60> 60Date: Mon, 8 Mar 2004 06:05:02 -0500
60> 60Lines: 99
60> 60X-Priority: 3
60> 60X-MSMail-Priority: Normal
60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60Message-ID: <[email protected]>
60> 60Newsgroups: microsoft.public.outlook.general
60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60Path:
60>
60cpmsftngxa06.phx.gbl!TK2MSFTNGXS01.phx.gbl!TK2MSFTNGXA05.phx.gbl!TK2MSFTNG
P0
60> 8.phx.gbl!TK2MSFTNGP11.phx.gbl
60> 60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:216222
60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60
60> 60Terry,
60> 60 This doesn't not work in our environment for some reason.
60> 60
60> 60 1. No errors - I even enable logging within Outlook, nothing in
that
60> log
60> 60either.
60> 60 2. Nothing in the synchronization log
60> 60
60> 60 I have checked the stats for the delete items folder. It show
there
60> are
60> 60items on the server side but nothing on the client side. Log on the
60> 60mailbox using OWA and the delete items do show up.
60> 60
60> 60 I have tried that on this test account and still nothing.
60> 60
60> 60 Do you have any other suggestions? It works on my account using
my
60> 60workstation but when I log onto this other mailbox on my workstation
it
60> will
60> 60not allow you to recover delete items (meaning they will never show up
60in
60> 60the deleted items folder). The only other thing is that this
account
60> does
60> 60have a group policy, would this have any affect on why it does not
work.
60> 60
60> 60
60> 6060> 60> Hi Sabo,
60> 60>
60> 60> First I'd like to confirm with you by default Outlook 2003 will
60> 60synchronize
60> 60> the Deleted Items folder in Cached Exchange Mode.
60> 60>
60> 60> So here please help me clarify following points:
60> 60>
60> 60> 1. Did any error message appear?
60> 60> 2 Was there anything logged in Synchronization log?
60> 60>
60> 60> Next, please check whether you have enabled any filter for Deleted
60Items
60> 60> folder. You may refer to the steps below:
60> 60>
60> 60> 1. Right-click Deleted Items, and click Properties.
60> 60> 2. Select Synchronization tab, click Filter button to check the
60status.
60> 60> 3. Check the Statistics for this folder.
60> 60>
60> 60> In addition to Roady's suggestion, I suggest you create a new
profile
60> and
60> 60> you can refer to this Knowledge Base article:
60> 60>
60> 60> 829918 How to create a new e-mail profile in Outlook 2003 --
60> 60> http://support.microsoft.com/?id=829918
60> 60>
60> 60> If anything is unclear, please feel free to post.
60> 60>
60> 60> Best regards,
60> 60>
60> 60> Terry Liu
60> 60> MCSE 2K MCSA MCDBA CCNA
60> 60> Microsoft Online Support Engineer
60> 60>
60> 60> Get Secure! - <www.microsoft.com/security>
60> 60> =====================================================
60> 60> When responding to posts, please "Reply to Group" via your
newsreader
60so
60> 60> that others may learn and benefit from your issue.
60> 60> =====================================================
60> 60> This posting is provided "AS IS" with no warranties, and confers no
60> 60rights.
60> 60>
60> 60> --------------------
60> 60> 60From: "Sabo, Eric" <[email protected]>
60> 60> 60Subject: Outlook 2003 in exchange cache mode does synchronize the
60> delete
60> 60> items folder
60> 60> 60Date: Fri, 5 Mar 2004 14:55:52 -0500
60> 60> 60Lines: 10
60> 60> 60X-Priority: 3
60> 60> 60X-MSMail-Priority: Normal
60> 60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60> 60Message-ID: <[email protected]>
60> 60> 60Newsgroups:
60> 60> microsoft.public.exchange.clients,microsoft.public.outlook.general
60> 60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60> 60Path:
60> 60>
60>
6060cpmsftngxa06.phx.gbl!TK2MSFTNGXA06.phx.gbl!TK2MSFTNGXA05.phx.gbl!TK2MSFT
NG
60> P0
60> 60> 8.phx.gbl!TK2MSFTNGP12.phx.gbl
60> 60> 60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:215780
60> 60> microsoft.public.exchange.clients:82539
60> 60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60> 60
60> 60> 60Build is 11.5608.5703 on Windows XP SP1.
60> 60> 60
60> 60> 60Is there a reason for this? Outlook will synchronize every other
60> 60folder
60> 60> 60besides this on. We are trying to recover delete items.
60> 60> 60
60> 60> 60--
60> 60> 60Eric Sabo
60> 60> 60NT Administrator
60> 60> 60
60> 60> 60
60> 60> 60
60> 60>
60> 60
60> 60
60> 60
60>
60
60
60

 

[Sabo, Eric]

Terry,
Do you have a suggestion to which on? Can you look in the Microsoft
internal database to see what may cause this issue? Why would this change?

 

[Sabo, Eric]

Terry,
It seems like it is a combination of all of these group policy settings.
Can you check internally if anyone else has reported this problem?
Internally you should be able to reproduce this problem.

 

[Terry Liu [MSFT]]

Hi Sabo,

It is nice to hear from you again.

I have check our internal database for more information. Unfortunately, I
am unable to find more information related. Let's narrow down the issue and
I will doc this issue in our database.

Thank you for your report on this issue.

Have a nice day!

Best regards,

Terry Liu
MCSE 2K MCSA MCDBA CCNA
Microsoft Online Support Engineer

Get Secure! - <www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
60From: "Sabo, Eric" <[email protected]>
60References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
60Subject: Re: Outlook 2003 in exchange cache mode does synchronize the
delete items folder
60Date: Wed, 10 Mar 2004 11:29:13 -0500
60Lines: 285
60X-Priority: 3
60X-MSMail-Priority: Normal
60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60Message-ID: <[email protected]>
60Newsgroups: microsoft.public.outlook.general
60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60Path: cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:216916
60X-Tomcat-NG: microsoft.public.outlook.general
60
60Terry,
60 It seems like it is a combination of all of these group policy
settings.
60Can you check internally if anyone else has reported this problem?
60Internally you should be able to reproduce this problem.
60
60
60
6060> Hi,
60>
60> Thank you for posting back and I am glad to hear that we have made some
60> progresses.
60>
60> Based on the test result, I believe the issue should relate to the Group
60> Policy. Please disable or enable the settings one by one to narrow down
60the
60> issue. I believe it is the efficient way to determine the root cause.
60>
60> If you have any questions, please feel free to let me know.
60>
60> Have a nice day!
60>
60> Best regards,
60>
60> Terry Liu
60> MCSE 2K MCSA MCDBA CCNA
60> Microsoft Online Support Engineer
60>
60> Get Secure! - <www.microsoft.com/security>
60> =====================================================
60> When responding to posts, please "Reply to Group" via your newsreader so
60> that others may learn and benefit from your issue.
60> =====================================================
60> This posting is provided "AS IS" with no warranties, and confers no
60rights.
60>
60> --------------------
60> 60From: "Sabo, Eric" <[email protected]>
60> 60References: <[email protected]>
60> <[email protected]>
60> <[email protected]>
60> <[email protected]>
60> 60Subject: Re: Outlook 2003 in exchange cache mode does synchronize the
60> delete items folder
60> 60Date: Tue, 9 Mar 2004 07:30:05 -0500
60> 60Lines: 197
60> 60X-Priority: 3
60> 60X-MSMail-Priority: Normal
60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60Message-ID: <[email protected]>
60> 60Newsgroups: microsoft.public.outlook.general
60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60Path: cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
60> 60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:216492
60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60
60> 60Terry,
60> 60 Here is what I did.
60> 60
60> 60Move this particular user to the users container (no group policy
60> applied),
60> 60at this point the user can recover deleted items - Outlook 2003 is
60> 60functioning correctly.
60> 60
60> 60When the user account is in the OU with the group policy applied it
60> doesn't
60> 60not work.
60> 60 Outlook 2003 settings applied in the policy. (ENABLED)
60> 60 Folder size display
60> 60 Empty Deleted Items Folder
60> 60 Warm before permanently deleting items
60> 60 Autoarchive settings - disabled
60> 60 retention settings - disabled
60> 60 Junk email protection level - HIGH
60> 60 Tracking options
60> 60 Process requests and responses on arrival -
60> Enabled
60> 60 Process receipts on arrival - Enabled
60> 60 Delete Blank voting - Disabled
60> 60 Request a read receipt - Disabled
60> 60 Request delivery rcpt - Disabled
60> 60 When outlook is asked to repsond - Always
send a
60> 60response
60> 60
60> 60
60> 60From these settings there shouldn't be nothing to restrict an user to
be
60> 60able to recover delete items. Do you have any suggestions on what
to
60> look
60> 60for?
60> 60
60> 60
60> 6060> 60> Hi,
60> 60>
60> 60> Because this issue doesn't occur on your account, I believe the
issue
60> 60> should relate to the user account. Here, I would like to offer you
two
60> 60> suggestions:
60> 60>
60> 60> 1. Create a new user with the same Group Policy to check the issue
60> again.
60> 60> 2. Remove the Group Policy from the bad user to check the issue
again.
60> 60>
60> 60> If you have any progresses, please let me know.
60> 60>
60> 60> Have a nice day!
60> 60>
60> 60> Best regards,
60> 60>
60> 60> Terry Liu
60> 60> MCSE 2K MCSA MCDBA CCNA
60> 60> Microsoft Online Support Engineer
60> 60>
60> 60> Get Secure! - <www.microsoft.com/security>
60> 60> =====================================================
60> 60> When responding to posts, please "Reply to Group" via your
newsreader
60so
60> 60> that others may learn and benefit from your issue.
60> 60> =====================================================
60> 60> This posting is provided "AS IS" with no warranties, and confers no
60> 60rights.
60> 60>
60> 60> --------------------
60> 60> 60From: "Sabo, Eric" <[email protected]>
60> 60> 60References: <[email protected]>
60> 60> <[email protected]>
60> 60> 60Subject: Re: Outlook 2003 in exchange cache mode does synchronize
60the
60> 60> delete items folder
60> 60> 60Date: Mon, 8 Mar 2004 06:05:02 -0500
60> 60> 60Lines: 99
60> 60> 60X-Priority: 3
60> 60> 60X-MSMail-Priority: Normal
60> 60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60> 60Message-ID: <[email protected]>
60> 60> 60Newsgroups: microsoft.public.outlook.general
60> 60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60> 60Path:
60> 60>
60>
6060cpmsftngxa06.phx.gbl!TK2MSFTNGXS01.phx.gbl!TK2MSFTNGXA05.phx.gbl!TK2MSFT
NG
60> P0
60> 60> 8.phx.gbl!TK2MSFTNGP11.phx.gbl
60> 60> 60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:216222
60> 60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60> 60
60> 60> 60Terry,
60> 60> 60 This doesn't not work in our environment for some reason.
60> 60> 60
60> 60> 60 1. No errors - I even enable logging within Outlook, nothing
in
60> that
60> 60> log
60> 60> 60either.
60> 60> 60 2. Nothing in the synchronization log
60> 60> 60
60> 60> 60 I have checked the stats for the delete items folder. It show
60> there
60> 60> are
60> 60> 60items on the server side but nothing on the client side. Log on
60the
60> 60> 60mailbox using OWA and the delete items do show up.
60> 60> 60
60> 60> 60 I have tried that on this test account and still nothing.
60> 60> 60
60> 60> 60 Do you have any other suggestions? It works on my account
60using
60> my
60> 60> 60workstation but when I log onto this other mailbox on my
workstation
60> it
60> 60> will
60> 60> 60not allow you to recover delete items (meaning they will never
show
60up
60> 60in
60> 60> 60the deleted items folder). The only other thing is that this
60> account
60> 60> does
60> 60> 60have a group policy, would this have any affect on why it does not
60> work.
60> 60> 60
60> 60> 60
60> 60> 6060> 60> 60> Hi Sabo,
60> 60> 60>
60> 60> 60> First I'd like to confirm with you by default Outlook 2003 will
60> 60> 60synchronize
60> 60> 60> the Deleted Items folder in Cached Exchange Mode.
60> 60> 60>
60> 60> 60> So here please help me clarify following points:
60> 60> 60>
60> 60> 60> 1. Did any error message appear?
60> 60> 60> 2 Was there anything logged in Synchronization log?
60> 60> 60>
60> 60> 60> Next, please check whether you have enabled any filter for
Deleted
60> 60Items
60> 60> 60> folder. You may refer to the steps below:
60> 60> 60>
60> 60> 60> 1. Right-click Deleted Items, and click Properties.
60> 60> 60> 2. Select Synchronization tab, click Filter button to check the
60> 60status.
60> 60> 60> 3. Check the Statistics for this folder.
60> 60> 60>
60> 60> 60> In addition to Roady's suggestion, I suggest you create a new
60> profile
60> 60> and
60> 60> 60> you can refer to this Knowledge Base article:
60> 60> 60>
60> 60> 60> 829918 How to create a new e-mail profile in Outlook 2003 --
60> 60> 60> http://support.microsoft.com/?id=829918
60> 60> 60>
60> 60> 60> If anything is unclear, please feel free to post.
60> 60> 60>
60> 60> 60> Best regards,
60> 60> 60>
60> 60> 60> Terry Liu
60> 60> 60> MCSE 2K MCSA MCDBA CCNA
60> 60> 60> Microsoft Online Support Engineer
60> 60> 60>
60> 60> 60> Get Secure! - <www.microsoft.com/security>
60> 60> 60> =====================================================
60> 60> 60> When responding to posts, please "Reply to Group" via your
60> newsreader
60> 60so
60> 60> 60> that others may learn and benefit from your issue.
60> 60> 60> =====================================================
60> 60> 60> This posting is provided "AS IS" with no warranties, and confers
60no
60> 60> 60rights.
60> 60> 60>
60> 60> 60> --------------------
60> 60> 60> 60From: "Sabo, Eric" <[email protected]>
60> 60> 60> 60Subject: Outlook 2003 in exchange cache mode does synchronize
60the
60> 60> delete
60> 60> 60> items folder
60> 60> 60> 60Date: Fri, 5 Mar 2004 14:55:52 -0500
60> 60> 60> 60Lines: 10
60> 60> 60> 60X-Priority: 3
60> 60> 60> 60X-MSMail-Priority: Normal
60> 60> 60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60> 60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60> 60> 60Message-ID: <[email protected]>
60> 60> 60> 60Newsgroups:
60> 60> 60>
microsoft.public.exchange.clients,microsoft.public.outlook.general
60> 60> 60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60> 60> 60Path:
60> 60> 60>
60> 60>
60>
606060cpmsftngxa06.phx.gbl!TK2MSFTNGXA06.phx.gbl!TK2MSFTNGXA05.phx.gbl!TK2MS
FT
60> NG
60> 60> P0
60> 60> 60> 8.phx.gbl!TK2MSFTNGP12.phx.gbl
60> 60> 60> 60Xref: cpmsftngxa06.phx.gbl
60microsoft.public.outlook.general:215780
60> 60> 60> microsoft.public.exchange.clients:82539
60> 60> 60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60> 60> 60
60> 60> 60> 60Build is 11.5608.5703 on Windows XP SP1.
60> 60> 60> 60
60> 60> 60> 60Is there a reason for this? Outlook will synchronize every
60other
60> 60> 60folder
60> 60> 60> 60besides this on. We are trying to recover delete items.
60> 60> 60> 60
60> 60> 60> 60--
60> 60> 60> 60Eric Sabo
60> 60> 60> 60NT Administrator
60> 60> 60> 60
60> 60> 60> 60
60> 60> 60> 60
60> 60> 60>
60> 60> 60
60> 60> 60
60> 60> 60
60> 60>
60> 60
60> 60
60> 60
60>
60
60
60

 

[Sabo, Eric]

Terry,
Can you reproduce this on your end? I disable them one by one but
nothing happend, I still couldn't sync the delete items folder.

If you send me email to (e-mail address removed) , I would be more than glad to
give you my group policy results from this particular user and computer.
Then you can determine what combination of settings is effecting this.

 

[Terry Liu [MSFT]]

Hi,

It is nice to hear from you again. Currently, I am unable to reproduce this
issue on my side.

Please send me the detailed GP results at (e-mail address removed). Let's
perform further test on this issue. In addition, please try one more test:

1. Create a new user, apply the same GP.
2. Test the issue again.

Please let me know the result. I appreciate your time and effort on
performing the test!

Have a nice day!

Best regards,

Terry Liu
MCSE 2K MCSA MCDBA CCNA
Microsoft Online Support Engineer

Get Secure! - <www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
60From: "Sabo, Eric" <[email protected]>
60References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
60Subject: Re: Outlook 2003 in exchange cache mode does synchronize the
delete items folder
60Date: Thu, 11 Mar 2004 09:01:10 -0500
60Lines: 386
60X-Priority: 3
60X-MSMail-Priority: Normal
60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60Message-ID: <[email protected]>
60Newsgroups: microsoft.public.outlook.general
60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60Path: cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl
60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:217165
60X-Tomcat-NG: microsoft.public.outlook.general
60
60Terry,
60 Can you reproduce this on your end? I disable them one by one but
60nothing happend, I still couldn't sync the delete items folder.
60
60 If you send me email to (e-mail address removed) , I would be more than glad to
60give you my group policy results from this particular user and computer.
60Then you can determine what combination of settings is effecting this.
60
60
60
60
6060> Hi Sabo,
60>
60> It is nice to hear from you again.
60>
60> I have check our internal database for more information. Unfortunately,
I
60> am unable to find more information related. Let's narrow down the issue
60and
60> I will doc this issue in our database.
60>
60> Thank you for your report on this issue.
60>
60> Have a nice day!
60>
60> Best regards,
60>
60> Terry Liu
60> MCSE 2K MCSA MCDBA CCNA
60> Microsoft Online Support Engineer
60>
60> Get Secure! - <www.microsoft.com/security>
60> =====================================================
60> When responding to posts, please "Reply to Group" via your newsreader so
60> that others may learn and benefit from your issue.
60> =====================================================
60> This posting is provided "AS IS" with no warranties, and confers no
60rights.
60>
60> --------------------
60> 60From: "Sabo, Eric" <[email protected]>
60> 60References: <[email protected]>
60> <[email protected]>
60> <[email protected]>
60> <[email protected]>
60> <[email protected]>
60> <[email protected]>
60> 60Subject: Re: Outlook 2003 in exchange cache mode does synchronize the
60> delete items folder
60> 60Date: Wed, 10 Mar 2004 11:29:13 -0500
60> 60Lines: 285
60> 60X-Priority: 3
60> 60X-MSMail-Priority: Normal
60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60Message-ID: <[email protected]>
60> 60Newsgroups: microsoft.public.outlook.general
60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60Path: cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
60> 60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:216916
60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60
60> 60Terry,
60> 60 It seems like it is a combination of all of these group policy
60> settings.
60> 60Can you check internally if anyone else has reported this problem?
60> 60Internally you should be able to reproduce this problem.
60> 60
60> 60
60> 60
60> 6060> 60> Hi,
60> 60>
60> 60> Thank you for posting back and I am glad to hear that we have made
60some
60> 60> progresses.
60> 60>
60> 60> Based on the test result, I believe the issue should relate to the
60Group
60> 60> Policy. Please disable or enable the settings one by one to narrow
60down
60> 60the
60> 60> issue. I believe it is the efficient way to determine the root
cause.
60> 60>
60> 60> If you have any questions, please feel free to let me know.
60> 60>
60> 60> Have a nice day!
60> 60>
60> 60> Best regards,
60> 60>
60> 60> Terry Liu
60> 60> MCSE 2K MCSA MCDBA CCNA
60> 60> Microsoft Online Support Engineer
60> 60>
60> 60> Get Secure! - <www.microsoft.com/security>
60> 60> =====================================================
60> 60> When responding to posts, please "Reply to Group" via your
newsreader
60so
60> 60> that others may learn and benefit from your issue.
60> 60> =====================================================
60> 60> This posting is provided "AS IS" with no warranties, and confers no
60> 60rights.
60> 60>
60> 60> --------------------
60> 60> 60From: "Sabo, Eric" <[email protected]>
60> 60> 60References: <[email protected]>
60> 60> <[email protected]>
60> 60> <[email protected]>
60> 60> <[email protected]>
60> 60> 60Subject: Re: Outlook 2003 in exchange cache mode does synchronize
60the
60> 60> delete items folder
60> 60> 60Date: Tue, 9 Mar 2004 07:30:05 -0500
60> 60> 60Lines: 197
60> 60> 60X-Priority: 3
60> 60> 60X-MSMail-Priority: Normal
60> 60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60> 60Message-ID: <[email protected]>
60> 60> 60Newsgroups: microsoft.public.outlook.general
60> 60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60> 60Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
60> 60> 60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:216492
60> 60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60> 60
60> 60> 60Terry,
60> 60> 60 Here is what I did.
60> 60> 60
60> 60> 60Move this particular user to the users container (no group policy
60> 60> applied),
60> 60> 60at this point the user can recover deleted items - Outlook 2003 is
60> 60> 60functioning correctly.
60> 60> 60
60> 60> 60When the user account is in the OU with the group policy applied
it
60> 60> doesn't
60> 60> 60not work.
60> 60> 60 Outlook 2003 settings applied in the policy. (ENABLED)
60> 60> 60 Folder size display
60> 60> 60 Empty Deleted Items Folder
60> 60> 60 Warm before permanently deleting items
60> 60> 60 Autoarchive settings - disabled
60> 60> 60 retention settings - disabled
60> 60> 60 Junk email protection level - HIGH
60> 60> 60 Tracking options
60> 60> 60 Process requests and responses on arrival
-
60> 60> Enabled
60> 60> 60 Process receipts on arrival - Enabled
60> 60> 60 Delete Blank voting - Disabled
60> 60> 60 Request a read receipt - Disabled
60> 60> 60 Request delivery rcpt - Disabled
60> 60> 60 When outlook is asked to repsond - Always
60> send a
60> 60> 60response
60> 60> 60
60> 60> 60
60> 60> 60From these settings there shouldn't be nothing to restrict an user
60to
60> be
60> 60> 60able to recover delete items. Do you have any suggestions on
what
60> to
60> 60> look
60> 60> 60for?
60> 60> 60
60> 60> 60
60> 60> 6060> 60> 60> Hi,
60> 60> 60>
60> 60> 60> Because this issue doesn't occur on your account, I believe the
60> issue
60> 60> 60> should relate to the user account. Here, I would like to offer
you
60> two
60> 60> 60> suggestions:
60> 60> 60>
60> 60> 60> 1. Create a new user with the same Group Policy to check the
issue
60> 60> again.
60> 60> 60> 2. Remove the Group Policy from the bad user to check the issue
60> again.
60> 60> 60>
60> 60> 60> If you have any progresses, please let me know.
60> 60> 60>
60> 60> 60> Have a nice day!
60> 60> 60>
60> 60> 60> Best regards,
60> 60> 60>
60> 60> 60> Terry Liu
60> 60> 60> MCSE 2K MCSA MCDBA CCNA
60> 60> 60> Microsoft Online Support Engineer
60> 60> 60>
60> 60> 60> Get Secure! - <www.microsoft.com/security>
60> 60> 60> =====================================================
60> 60> 60> When responding to posts, please "Reply to Group" via your
60> newsreader
60> 60so
60> 60> 60> that others may learn and benefit from your issue.
60> 60> 60> =====================================================
60> 60> 60> This posting is provided "AS IS" with no warranties, and confers
60no
60> 60> 60rights.
60> 60> 60>
60> 60> 60> --------------------
60> 60> 60> 60From: "Sabo, Eric" <[email protected]>
60> 60> 60> 60References: <[email protected]>
60> 60> 60> <[email protected]>
60> 60> 60> 60Subject: Re: Outlook 2003 in exchange cache mode does
60synchronize
60> 60the
60> 60> 60> delete items folder
60> 60> 60> 60Date: Mon, 8 Mar 2004 06:05:02 -0500
60> 60> 60> 60Lines: 99
60> 60> 60> 60X-Priority: 3
60> 60> 60> 60X-MSMail-Priority: Normal
60> 60> 60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60> 60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60> 60> 60Message-ID: <[email protected]>
60> 60> 60> 60Newsgroups: microsoft.public.outlook.general
60> 60> 60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60> 60> 60Path:
60> 60> 60>
60> 60>
60>
606060cpmsftngxa06.phx.gbl!TK2MSFTNGXS01.phx.gbl!TK2MSFTNGXA05.phx.gbl!TK2MS
FT
60> NG
60> 60> P0
60> 60> 60> 8.phx.gbl!TK2MSFTNGP11.phx.gbl
60> 60> 60> 60Xref: cpmsftngxa06.phx.gbl
60microsoft.public.outlook.general:216222
60> 60> 60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60> 60> 60
60> 60> 60> 60Terry,
60> 60> 60> 60 This doesn't not work in our environment for some reason.
60> 60> 60> 60
60> 60> 60> 60 1. No errors - I even enable logging within Outlook,
nothing
60> in
60> 60> that
60> 60> 60> log
60> 60> 60> 60either.
60> 60> 60> 60 2. Nothing in the synchronization log
60> 60> 60> 60
60> 60> 60> 60 I have checked the stats for the delete items folder. It
60show
60> 60> there
60> 60> 60> are
60> 60> 60> 60items on the server side but nothing on the client side. Log
60on
60> 60the
60> 60> 60> 60mailbox using OWA and the delete items do show up.
60> 60> 60> 60
60> 60> 60> 60 I have tried that on this test account and still nothing.
60> 60> 60> 60
60> 60> 60> 60 Do you have any other suggestions? It works on my
account
60> 60using
60> 60> my
60> 60> 60> 60workstation but when I log onto this other mailbox on my
60> workstation
60> 60> it
60> 60> 60> will
60> 60> 60> 60not allow you to recover delete items (meaning they will never
60> show
60> 60up
60> 60> 60in
60> 60> 60> 60the deleted items folder). The only other thing is that
this
60> 60> account
60> 60> 60> does
60> 60> 60> 60have a group policy, would this have any affect on why it does
60not
60> 60> work.
60> 60> 60> 60
60> 60> 60> 60
60message
60> 60> 60> 6060> 60> 60> 60> Hi Sabo,
60> 60> 60> 60>
60> 60> 60> 60> First I'd like to confirm with you by default Outlook 2003
60will
60> 60> 60> 60synchronize
60> 60> 60> 60> the Deleted Items folder in Cached Exchange Mode.
60> 60> 60> 60>
60> 60> 60> 60> So here please help me clarify following points:
60> 60> 60> 60>
60> 60> 60> 60> 1. Did any error message appear?
60> 60> 60> 60> 2 Was there anything logged in Synchronization log?
60> 60> 60> 60>
60> 60> 60> 60> Next, please check whether you have enabled any filter for
60> Deleted
60> 60> 60Items
60> 60> 60> 60> folder. You may refer to the steps below:
60> 60> 60> 60>
60> 60> 60> 60> 1. Right-click Deleted Items, and click Properties.
60> 60> 60> 60> 2. Select Synchronization tab, click Filter button to check
60the
60> 60> 60status.
60> 60> 60> 60> 3. Check the Statistics for this folder.
60> 60> 60> 60>
60> 60> 60> 60> In addition to Roady's suggestion, I suggest you create a
new
60> 60> profile
60> 60> 60> and
60> 60> 60> 60> you can refer to this Knowledge Base article:
60> 60> 60> 60>
60> 60> 60> 60> 829918 How to create a new e-mail profile in Outlook 2003
--
60> 60> 60> 60> http://support.microsoft.com/?id=829918
60> 60> 60> 60>
60> 60> 60> 60> If anything is unclear, please feel free to post.
60> 60> 60> 60>
60> 60> 60> 60> Best regards,
60> 60> 60> 60>
60> 60> 60> 60> Terry Liu
60> 60> 60> 60> MCSE 2K MCSA MCDBA CCNA
60> 60> 60> 60> Microsoft Online Support Engineer
60> 60> 60> 60>
60> 60> 60> 60> Get Secure! - <www.microsoft.com/security>
60> 60> 60> 60> =====================================================
60> 60> 60> 60> When responding to posts, please "Reply to Group" via your
60> 60> newsreader
60> 60> 60so
60> 60> 60> 60> that others may learn and benefit from your issue.
60> 60> 60> 60> =====================================================
60> 60> 60> 60> This posting is provided "AS IS" with no warranties, and
60confers
60> 60no
60> 60> 60> 60rights.
60> 60> 60> 60>
60> 60> 60> 60> --------------------
60> 60> 60> 60> 60From: "Sabo, Eric" <[email protected]>
60> 60> 60> 60> 60Subject: Outlook 2003 in exchange cache mode does
60synchronize
60> 60the
60> 60> 60> delete
60> 60> 60> 60> items folder
60> 60> 60> 60> 60Date: Fri, 5 Mar 2004 14:55:52 -0500
60> 60> 60> 60> 60Lines: 10
60> 60> 60> 60> 60X-Priority: 3
60> 60> 60> 60> 60X-MSMail-Priority: Normal
60> 60> 60> 60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60> 60> 60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60> 60> 60> 60Message-ID: <[email protected]>
60> 60> 60> 60> 60Newsgroups:
60> 60> 60> 60>
60> microsoft.public.exchange.clients,microsoft.public.outlook.general
60> 60> 60> 60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60> 60> 60> 60Path:
60> 60> 60> 60>
60> 60> 60>
60> 60>
60>
60606060cpmsftngxa06.phx.gbl!TK2MSFTNGXA06.phx.gbl!TK2MSFTNGXA05.phx.gbl!TK2
MS
60> FT
60> 60> NG
60> 60> 60> P0
60> 60> 60> 60> 8.phx.gbl!TK2MSFTNGP12.phx.gbl
60> 60> 60> 60> 60Xref: cpmsftngxa06.phx.gbl
60> 60microsoft.public.outlook.general:215780
60> 60> 60> 60> microsoft.public.exchange.clients:82539
60> 60> 60> 60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60> 60> 60> 60
60> 60> 60> 60> 60Build is 11.5608.5703 on Windows XP SP1.
60> 60> 60> 60> 60
60> 60> 60> 60> 60Is there a reason for this? Outlook will synchronize
every
60> 60other
60> 60> 60> 60folder
60> 60> 60> 60> 60besides this on. We are trying to recover delete items.
60> 60> 60> 60> 60
60> 60> 60> 60> 60--
60> 60> 60> 60> 60Eric Sabo
60> 60> 60> 60> 60NT Administrator
60> 60> 60> 60> 60
60> 60> 60> 60> 60
60> 60> 60> 60> 60
60> 60> 60> 60>
60> 60> 60> 60
60> 60> 60> 60
60> 60> 60> 60
60> 60> 60>
60> 60> 60
60> 60> 60
60> 60> 60
60> 60>
60> 60
60> 60
60> 60
60>
60
60
60

 

[Sabo, Eric]

Terry,
I sent the GP results to you via email. Please let me know what you
find out.

 

[Terry Liu [MSFT]]

Hi,

Thank you for the detailed GP result.

Please check the two options below:

1. Disable Empty Deleted Items Folder.
2. Enable Retention Settings.

Please check the issue again after performing all the steps above and let
me know the result.

Have a nice day!

Best regards,

Terry Liu
MCSE 2K MCSA MCDBA CCNA
Microsoft Online Support Engineer

Get Secure! - <www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
60From: "Sabo, Eric" <[email protected]>
60References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
60Subject: Re: Outlook 2003 in exchange cache mode does synchronize the
delete items folder
60Date: Sat, 13 Mar 2004 09:39:47 -0500
60Lines: 495
60X-Priority: 3
60X-MSMail-Priority: Normal
60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60Message-ID: <[email protected]>
60Newsgroups: microsoft.public.outlook.general
60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXS01.phx.gbl!TK2MSFTNGXA05.phx.gbl!TK2MSFTNGP0
8.phx.gbl!TK2MSFTNGP10.phx.gbl
60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:217730
60X-Tomcat-NG: microsoft.public.outlook.general
60
60Terry,
60 I sent the GP results to you via email. Please let me know what you
60find out.
6060> Hi,
60>
60> It is nice to hear from you again. Currently, I am unable to reproduce
60this
60> issue on my side.
60>
60> Please send me the detailed GP results at (e-mail address removed). Let's
60> perform further test on this issue. In addition, please try one more
test:
60>
60> 1. Create a new user, apply the same GP.
60> 2. Test the issue again.
60>
60> Please let me know the result. I appreciate your time and effort on
60> performing the test!
60>
60> Have a nice day!
60>
60> Best regards,
60>
60> Terry Liu
60> MCSE 2K MCSA MCDBA CCNA
60> Microsoft Online Support Engineer
60>
60> Get Secure! - <www.microsoft.com/security>
60> =====================================================
60> When responding to posts, please "Reply to Group" via your newsreader so
60> that others may learn and benefit from your issue.
60> =====================================================
60> This posting is provided "AS IS" with no warranties, and confers no
60rights.
60>
60> --------------------
60> 60From: "Sabo, Eric" <[email protected]>
60> 60References: <[email protected]>
60> <[email protected]>
60> <[email protected]>
60> <[email protected]>
60> <[email protected]>
60> <[email protected]>
60> <[email protected]>
60> <[email protected]>
60> 60Subject: Re: Outlook 2003 in exchange cache mode does synchronize the
60> delete items folder
60> 60Date: Thu, 11 Mar 2004 09:01:10 -0500
60> 60Lines: 386
60> 60X-Priority: 3
60> 60X-MSMail-Priority: Normal
60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60Message-ID: <[email protected]>
60> 60Newsgroups: microsoft.public.outlook.general
60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60Path: cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl
60> 60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:217165
60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60
60> 60Terry,
60> 60 Can you reproduce this on your end? I disable them one by one
but
60> 60nothing happend, I still couldn't sync the delete items folder.
60> 60
60> 60 If you send me email to (e-mail address removed) , I would be more than glad
60to
60> 60give you my group policy results from this particular user and
computer.
60> 60Then you can determine what combination of settings is effecting this.
60> 60
60> 60
60> 60
60> 60
60> 6060> 60> Hi Sabo,
60> 60>
60> 60> It is nice to hear from you again.
60> 60>
60> 60> I have check our internal database for more information.
60Unfortunately,
60> I
60> 60> am unable to find more information related. Let's narrow down the
60issue
60> 60and
60> 60> I will doc this issue in our database.
60> 60>
60> 60> Thank you for your report on this issue.
60> 60>
60> 60> Have a nice day!
60> 60>
60> 60> Best regards,
60> 60>
60> 60> Terry Liu
60> 60> MCSE 2K MCSA MCDBA CCNA
60> 60> Microsoft Online Support Engineer
60> 60>
60> 60> Get Secure! - <www.microsoft.com/security>
60> 60> =====================================================
60> 60> When responding to posts, please "Reply to Group" via your
newsreader
60so
60> 60> that others may learn and benefit from your issue.
60> 60> =====================================================
60> 60> This posting is provided "AS IS" with no warranties, and confers no
60> 60rights.
60> 60>
60> 60> --------------------
60> 60> 60From: "Sabo, Eric" <[email protected]>
60> 60> 60References: <[email protected]>
60> 60> <[email protected]>
60> 60> <[email protected]>
60> 60> <[email protected]>
60> 60> <[email protected]>
60> 60> <[email protected]>
60> 60> 60Subject: Re: Outlook 2003 in exchange cache mode does synchronize
60the
60> 60> delete items folder
60> 60> 60Date: Wed, 10 Mar 2004 11:29:13 -0500
60> 60> 60Lines: 285
60> 60> 60X-Priority: 3
60> 60> 60X-MSMail-Priority: Normal
60> 60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60> 60Message-ID: <[email protected]>
60> 60> 60Newsgroups: microsoft.public.outlook.general
60> 60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60> 60Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
60> 60> 60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:216916
60> 60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60> 60
60> 60> 60Terry,
60> 60> 60 It seems like it is a combination of all of these group policy
60> 60> settings.
60> 60> 60Can you check internally if anyone else has reported this problem?
60> 60> 60Internally you should be able to reproduce this problem.
60> 60> 60
60> 60> 60
60> 60> 60
60> 60> 6060> 60> 60> Hi,
60> 60> 60>
60> 60> 60> Thank you for posting back and I am glad to hear that we have
made
60> 60some
60> 60> 60> progresses.
60> 60> 60>
60> 60> 60> Based on the test result, I believe the issue should relate to
the
60> 60Group
60> 60> 60> Policy. Please disable or enable the settings one by one to
narrow
60> 60down
60> 60> 60the
60> 60> 60> issue. I believe it is the efficient way to determine the root
60> cause.
60> 60> 60>
60> 60> 60> If you have any questions, please feel free to let me know.
60> 60> 60>
60> 60> 60> Have a nice day!
60> 60> 60>
60> 60> 60> Best regards,
60> 60> 60>
60> 60> 60> Terry Liu
60> 60> 60> MCSE 2K MCSA MCDBA CCNA
60> 60> 60> Microsoft Online Support Engineer
60> 60> 60>
60> 60> 60> Get Secure! - <www.microsoft.com/security>
60> 60> 60> =====================================================
60> 60> 60> When responding to posts, please "Reply to Group" via your
60> newsreader
60> 60so
60> 60> 60> that others may learn and benefit from your issue.
60> 60> 60> =====================================================
60> 60> 60> This posting is provided "AS IS" with no warranties, and confers
60no
60> 60> 60rights.
60> 60> 60>
60> 60> 60> --------------------
60> 60> 60> 60From: "Sabo, Eric" <[email protected]>
60> 60> 60> 60References: <[email protected]>
60> 60> 60> <[email protected]>
60> 60> 60> <[email protected]>
60> 60> 60> <[email protected]>
60> 60> 60> 60Subject: Re: Outlook 2003 in exchange cache mode does
60synchronize
60> 60the
60> 60> 60> delete items folder
60> 60> 60> 60Date: Tue, 9 Mar 2004 07:30:05 -0500
60> 60> 60> 60Lines: 197
60> 60> 60> 60X-Priority: 3
60> 60> 60> 60X-MSMail-Priority: Normal
60> 60> 60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60> 60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60> 60> 60Message-ID: <[email protected]>
60> 60> 60> 60Newsgroups: microsoft.public.outlook.general
60> 60> 60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60> 60> 60Path:
60> cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
60> 60> 60> 60Xref: cpmsftngxa06.phx.gbl
60microsoft.public.outlook.general:216492
60> 60> 60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60> 60> 60
60> 60> 60> 60Terry,
60> 60> 60> 60 Here is what I did.
60> 60> 60> 60
60> 60> 60> 60Move this particular user to the users container (no group
60policy
60> 60> 60> applied),
60> 60> 60> 60at this point the user can recover deleted items - Outlook
2003
60is
60> 60> 60> 60functioning correctly.
60> 60> 60> 60
60> 60> 60> 60When the user account is in the OU with the group policy
applied
60> it
60> 60> 60> doesn't
60> 60> 60> 60not work.
60> 60> 60> 60 Outlook 2003 settings applied in the policy. (ENABLED)
60> 60> 60> 60 Folder size display
60> 60> 60> 60 Empty Deleted Items Folder
60> 60> 60> 60 Warm before permanently deleting items
60> 60> 60> 60 Autoarchive settings - disabled
60> 60> 60> 60 retention settings - disabled
60> 60> 60> 60 Junk email protection level - HIGH
60> 60> 60> 60 Tracking options
60> 60> 60> 60 Process requests and responses on
60arrival
60> -
60> 60> 60> Enabled
60> 60> 60> 60 Process receipts on arrival - Enabled
60> 60> 60> 60 Delete Blank voting - Disabled
60> 60> 60> 60 Request a read receipt - Disabled
60> 60> 60> 60 Request delivery rcpt - Disabled
60> 60> 60> 60 When outlook is asked to repsond -
60Always
60> 60> send a
60> 60> 60> 60response
60> 60> 60> 60
60> 60> 60> 60
60> 60> 60> 60From these settings there shouldn't be nothing to restrict an
60user
60> 60to
60> 60> be
60> 60> 60> 60able to recover delete items. Do you have any suggestions
on
60> what
60> 60> to
60> 60> 60> look
60> 60> 60> 60for?
60> 60> 60> 60
60> 60> 60> 60
60message
60> 60> 60> 6060> 60> 60> 60> Hi,
60> 60> 60> 60>
60> 60> 60> 60> Because this issue doesn't occur on your account, I believe
60the
60> 60> issue
60> 60> 60> 60> should relate to the user account. Here, I would like to
offer
60> you
60> 60> two
60> 60> 60> 60> suggestions:
60> 60> 60> 60>
60> 60> 60> 60> 1. Create a new user with the same Group Policy to check the
60> issue
60> 60> 60> again.
60> 60> 60> 60> 2. Remove the Group Policy from the bad user to check the
60issue
60> 60> again.
60> 60> 60> 60>
60> 60> 60> 60> If you have any progresses, please let me know.
60> 60> 60> 60>
60> 60> 60> 60> Have a nice day!
60> 60> 60> 60>
60> 60> 60> 60> Best regards,
60> 60> 60> 60>
60> 60> 60> 60> Terry Liu
60> 60> 60> 60> MCSE 2K MCSA MCDBA CCNA
60> 60> 60> 60> Microsoft Online Support Engineer
60> 60> 60> 60>
60> 60> 60> 60> Get Secure! - <www.microsoft.com/security>
60> 60> 60> 60> =====================================================
60> 60> 60> 60> When responding to posts, please "Reply to Group" via your
60> 60> newsreader
60> 60> 60so
60> 60> 60> 60> that others may learn and benefit from your issue.
60> 60> 60> 60> =====================================================
60> 60> 60> 60> This posting is provided "AS IS" with no warranties, and
60confers
60> 60no
60> 60> 60> 60rights.
60> 60> 60> 60>
60> 60> 60> 60> --------------------
60> 60> 60> 60> 60From: "Sabo, Eric" <[email protected]>
60> 60> 60> 60> 60References: <[email protected]>
60> 60> 60> 60> <[email protected]>
60> 60> 60> 60> 60Subject: Re: Outlook 2003 in exchange cache mode does
60> 60synchronize
60> 60> 60the
60> 60> 60> 60> delete items folder
60> 60> 60> 60> 60Date: Mon, 8 Mar 2004 06:05:02 -0500
60> 60> 60> 60> 60Lines: 99
60> 60> 60> 60> 60X-Priority: 3
60> 60> 60> 60> 60X-MSMail-Priority: Normal
60> 60> 60> 60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60> 60> 60> 60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
60> 60> 60> 60> 60Message-ID: <[email protected]>
60> 60> 60> 60> 60Newsgroups: microsoft.public.outlook.general
60> 60> 60> 60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60> 60> 60> 60Path:
60> 60> 60> 60>
60> 60> 60>
60> 60>
60>
60606060cpmsftngxa06.phx.gbl!TK2MSFTNGXS01.phx.gbl!TK2MSFTNGXA05.phx.gbl!TK2
MS
60> FT
60> 60> NG
60> 60> 60> P0
60> 60> 60> 60> 8.phx.gbl!TK2MSFTNGP11.phx.gbl
60> 60> 60> 60> 60Xref: cpmsftngxa06.phx.gbl
60> 60microsoft.public.outlook.general:216222
60> 60> 60> 60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60> 60> 60> 60
60> 60> 60> 60> 60Terry,
60> 60> 60> 60> 60 This doesn't not work in our environment for some
60reason.
60> 60> 60> 60> 60
60> 60> 60> 60> 60 1. No errors - I even enable logging within Outlook,
60> nothing
60> 60> in
60> 60> 60> that
60> 60> 60> 60> log
60> 60> 60> 60> 60either.
60> 60> 60> 60> 60 2. Nothing in the synchronization log
60> 60> 60> 60> 60
60> 60> 60> 60> 60 I have checked the stats for the delete items folder.
60It
60> 60show
60> 60> 60> there
60> 60> 60> 60> are
60> 60> 60> 60> 60items on the server side but nothing on the client side.
60Log
60> 60on
60> 60> 60the
60> 60> 60> 60> 60mailbox using OWA and the delete items do show up.
60> 60> 60> 60> 60
60> 60> 60> 60> 60 I have tried that on this test account and still
60nothing.
60> 60> 60> 60> 60
60> 60> 60> 60> 60 Do you have any other suggestions? It works on my
60> account
60> 60> 60using
60> 60> 60> my
60> 60> 60> 60> 60workstation but when I log onto this other mailbox on my
60> 60> workstation
60> 60> 60> it
60> 60> 60> 60> will
60> 60> 60> 60> 60not allow you to recover delete items (meaning they will
60never
60> 60> show
60> 60> 60up
60> 60> 60> 60in
60> 60> 60> 60> 60the deleted items folder). The only other thing is that
60> this
60> 60> 60> account
60> 60> 60> 60> does
60> 60> 60> 60> 60have a group policy, would this have any affect on why it
60does
60> 60not
60> 60> 60> work.
60> 60> 60> 60> 60
60> 60> 60> 60> 60
60> 60message
60> 60> 60> 60> 6060> 60> 60> 60> 60> Hi Sabo,
60> 60> 60> 60> 60>
60> 60> 60> 60> 60> First I'd like to confirm with you by default Outlook
2003
60> 60will
60> 60> 60> 60> 60synchronize
60> 60> 60> 60> 60> the Deleted Items folder in Cached Exchange Mode.
60> 60> 60> 60> 60>
60> 60> 60> 60> 60> So here please help me clarify following points:
60> 60> 60> 60> 60>
60> 60> 60> 60> 60> 1. Did any error message appear?
60> 60> 60> 60> 60> 2 Was there anything logged in Synchronization log?
60> 60> 60> 60> 60>
60> 60> 60> 60> 60> Next, please check whether you have enabled any filter
for
60> 60> Deleted
60> 60> 60> 60Items
60> 60> 60> 60> 60> folder. You may refer to the steps below:
60> 60> 60> 60> 60>
60> 60> 60> 60> 60> 1. Right-click Deleted Items, and click Properties.
60> 60> 60> 60> 60> 2. Select Synchronization tab, click Filter button to
60check
60> 60the
60> 60> 60> 60status.
60> 60> 60> 60> 60> 3. Check the Statistics for this folder.
60> 60> 60> 60> 60>
60> 60> 60> 60> 60> In addition to Roady's suggestion, I suggest you create
a
60> new
60> 60> 60> profile
60> 60> 60> 60> and
60> 60> 60> 60> 60> you can refer to this Knowledge Base article:
60> 60> 60> 60> 60>
60> 60> 60> 60> 60> 829918 How to create a new e-mail profile in Outlook
2003
60> --
60> 60> 60> 60> 60> http://support.microsoft.com/?id=829918
60> 60> 60> 60> 60>
60> 60> 60> 60> 60> If anything is unclear, please feel free to post.
60> 60> 60> 60> 60>
60> 60> 60> 60> 60> Best regards,
60> 60> 60> 60> 60>
60> 60> 60> 60> 60> Terry Liu
60> 60> 60> 60> 60> MCSE 2K MCSA MCDBA CCNA
60> 60> 60> 60> 60> Microsoft Online Support Engineer
60> 60> 60> 60> 60>
60> 60> 60> 60> 60> Get Secure! - <www.microsoft.com/security>
60> 60> 60> 60> 60> =====================================================
60> 60> 60> 60> 60> When responding to posts, please "Reply to Group" via
your
60> 60> 60> newsreader
60> 60> 60> 60so
60> 60> 60> 60> 60> that others may learn and benefit from your issue.
60> 60> 60> 60> 60> =====================================================
60> 60> 60> 60> 60> This posting is provided "AS IS" with no warranties, and
60> 60confers
60> 60> 60no
60> 60> 60> 60> 60rights.
60> 60> 60> 60> 60>
60> 60> 60> 60> 60> --------------------
60> 60> 60> 60> 60> 60From: "Sabo, Eric" <[email protected]>
60> 60> 60> 60> 60> 60Subject: Outlook 2003 in exchange cache mode does
60> 60synchronize
60> 60> 60the
60> 60> 60> 60> delete
60> 60> 60> 60> 60> items folder
60> 60> 60> 60> 60> 60Date: Fri, 5 Mar 2004 14:55:52 -0500
60> 60> 60> 60> 60> 60Lines: 10
60> 60> 60> 60> 60> 60X-Priority: 3
60> 60> 60> 60> 60> 60X-MSMail-Priority: Normal
60> 60> 60> 60> 60> 60X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
60> 60> 60> 60> 60> 60X-MimeOLE: Produced By Microsoft MimeOLE
V6.00.2800.1165
60> 60> 60> 60> 60> 60Message-ID: <[email protected]>
60> 60> 60> 60> 60> 60Newsgroups:
60> 60> 60> 60> 60>
60> 60> microsoft.public.exchange.clients,microsoft.public.outlook.general
60> 60> 60> 60> 60> 60NNTP-Posting-Host: lml020-01.cup.edu 158.83.1.192
60> 60> 60> 60> 60> 60Path:
60> 60> 60> 60> 60>
60> 60> 60> 60>
60> 60> 60>
60> 60>
60>
6060606060cpmsftngxa06.phx.gbl!TK2MSFTNGXA06.phx.gbl!TK2MSFTNGXA05.phx.gbl!T
K2
60> MS
60> 60> FT
60> 60> 60> NG
60> 60> 60> 60> P0
60> 60> 60> 60> 60> 8.phx.gbl!TK2MSFTNGP12.phx.gbl
60> 60> 60> 60> 60> 60Xref: cpmsftngxa06.phx.gbl
60> 60> 60microsoft.public.outlook.general:215780
60> 60> 60> 60> 60> microsoft.public.exchange.clients:82539
60> 60> 60> 60> 60> 60X-Tomcat-NG: microsoft.public.outlook.general
60> 60> 60> 60> 60> 60
60> 60> 60> 60> 60> 60Build is 11.5608.5703 on Windows XP SP1.
60> 60> 60> 60> 60> 60
60> 60> 60> 60> 60> 60Is there a reason for this? Outlook will synchronize
60> every
60> 60> 60other
60> 60> 60> 60> 60folder
60> 60> 60> 60> 60> 60besides this on. We are trying to recover delete
60items.
60> 60> 60> 60> 60> 60
60> 60> 60> 60> 60> 60--
60> 60> 60> 60> 60> 60Eric Sabo
60> 60> 60> 60> 60> 60NT Administrator
60> 60> 60> 60> 60> 60
60> 60> 60> 60> 60> 60
60> 60> 60> 60> 60> 60
60> 60> 60> 60> 60>
60> 60> 60> 60> 60
60> 60> 60> 60> 60
60> 60> 60> 60> 60
60> 60> 60> 60>
60> 60> 60> 60
60> 60> 60> 60
60> 60> 60> 60
60> 60> 60>
60> 60> 60
60> 60> 60
60> 60> 60
60> 60>
60> 60
60> 60
60> 60
60>
60
60
60

 

[Guest]

Terry,
We are experiencing this same problem. We have added our policies one at a time to determine which policy is causing this issue and we have narrowed it down to the Empty Deleted Items folder upon Exit setting. With that policy checked, recovered deleted items will not appear in the Deleted Items folder while in cached mode. Yet, if we just check the option on the client with the policy off, we do not have this problem.

Please advise.
Leenda

 

[Terry Liu [MSFT]]

Hi Leenda,

Thank you for your input. We will perform further research on this issue.

If you have any detailed information, please directly mail to me at
(e-mail address removed).

We appreciate your cooperation and understanding.

Have a nice day!

Best regards,

Terry Liu
MCSE 2K MCSA MCDBA CCNA
Microsoft Online Support Engineer

Get Secure! - <www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
60Thread-Topic: Outlook 2003 in exchange cache mode does synchronize the
delete items folder
60thread-index: AcQLbzMsMbb2+TGnSjiXrO+OzN4SDA==
60X-Tomcat-NG: microsoft.public.outlook.general
60From: =?Utf-8?B?TGVlbmRh?= <[email protected]>
60References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
60Subject: Re: Outlook 2003 in exchange cache mode does synchronize the
delete items folder
60Date: Tue, 16 Mar 2004 07:56:10 -0800
60Lines: 5
60Message-ID: <[email protected]>
60MIME-Version: 1.0
60Content-Type: text/plain;
60 charset="Utf-8"
60Content-Transfer-Encoding: 7bit
60X-Newsreader: Microsoft CDO for Windows 2000
60Content-Class: urn:content-classes:message
60Importance: normal
60Priority: normal
60X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
60Newsgroups: microsoft.public.outlook.general
60Path: cpmsftngxa06.phx.gbl
60Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.general:218341
60NNTP-Posting-Host: tk2msftcmty1.phx.gbl 10.40.1.180
60X-Tomcat-NG: microsoft.public.outlook.general
60
60Terry,
We are experiencing this same problem. We have added our policies one at a
time to determine which policy is causing this issue and we have narrowed
it down to the Empty Deleted Items folder upon Exit setting. With that
policy checked, recovered deleted items will not appear in the Deleted
Items folder while in cached mode. Yet, if we just check the option on the
client with the policy off, we do not have this problem.

Please advise.
Leenda
60

 

[Sabo, Eric]

Terry,
I want these settings enabled in my group policy. We have been using
them since Outlook XP. Can you see if Microsoft is going to correct this
problem? Why would this cause this behavior, is it because we are running
in cached exchange mode?