Outlook 2003, IMAP, two entries in Inbox

[liam.friel]

Hi,

recently I have been forced by an IT change to move from using POP to
access my mail, to using IMAP. It's not going well so far

I am very familiar with Outlook, have used it for years. I have a fully
updated, patched, SP2 version of Outlook 2003.

My problem is simple: I get two (different) entries in my Inbox folder
for each email received from the server if the Inbox folder view is
active when the email comes in.

One is tagged with the little icon that means "header only"
One is not.

If I click on the "header" tagged one, in the reading pane it tells me
that "this item is a message header. the full item has not been
downloaded", and the message stays in bold (unread).

If I click on the other "copy" of the message, it downloads the
message, I can read it, and *both* the entries in the Inbox list are
unbolded so show they have been read. Now if I go back to the "header"
one, it still says "header only, not downloaded, yada yada"

If I delete either, both messages get marked for deletion.

Two odd things:

If I click on any other folder at all (local or server), and then click
on Inbox again, the one tagged as "header only" disappears. However
this is the only way to make it disappear. Otherwise, I get two
apparent copies of everything in my inbox.

Secondly, this does NOT apply to messages which I move from my Inbox
using a rule. Those are moved to the destination folder, in which they
appear only once.

I have only 4 rules active, all of which end in "and stop processing
more rules". The first three are filters to move the messages, the
final one operates on messages in the Inbox. It does not change their
priority, it just plays a sound under certain circumstances. Having
this rule on or off makes no difference.

So, in summary, it looks like my current view of items in my Inbox is
showing me two entries for each item simultaneously. This is quite
amazingly annoying, given that I only moved to the IMAP interface at
all under duress.

Anyone got any stress-reducing tips they can share?

 

[Brian Tillman]

My problem is simple: I get two (different) entries in my Inbox folder
for each email received from the server if the Inbox folder view is
active when the email comes in.

One is tagged with the little icon that means "header only"
One is not.

If I click on the "header" tagged one, in the reading pane it tells me
that "this item is a message header. the full item has not been
downloaded", and the message stays in bold (unread).

If I click on the other "copy" of the message, it downloads the
message, I can read it, and *both* the entries in the Inbox list are
unbolded so show they have been read. Now if I go back to the "header"
one, it still says "header only, not downloaded, yada yada"

Open your send/receive group dialogue and make sure you have exactly one
send/receive group that contains a reference to the IMAP account.

 

[liam.friel]

Open your send/receive group dialogue and make sure you have exactly one
send/receive group that contains a reference to the IMAP account.

I have exactly one send/receive group.

 

[liam.friel]

I have exactly one send/receive group.

Well, so far, this is what appears to work:

Completely deleting my account and identity, shut down Outlook, startup
again, make a new account with the same settings.

After doing this, I am back to one email displayed for each email
received. Which is nice.

This has the side effect of removing all rules so I will now go and put
them back one at a time in case there is something odd with the rules
processing which makes this happen.

 

[liam.friel]

Well, so far, this is what appears to work:

Completely deleting my account and identity, shut down Outlook, startup
again, make a new account with the same settings.

After doing this, I am back to one email displayed for each email
received. Which is nice.

Actually, this is not a complete solution.

Because every time I have a lot of email to pull from the server (like,
oh, I don't know, every single morning for instance) this problem comes
back.

Outlook will download some % of the emails to my inbox correctly, one
copy per mail, but somewhere towards the end of the list of mails it
will switch into 2 copy mode. And there is no way to get it out of this
mode that I know of, except to delete and recreate my account.
Sometimes it will download 80% or so of the ~100-120 mails I would get
on a typical morning correctly. Sometimes, like this morning, it
downloaded all except the last two correctly. But so far it is
completely predictable: download 100 mails or so, and it will switch
into 2 copy mode at the end.

Every single day.

I am a patient man, but seriously, this is ridiculous.