Outlook 2003 freezes up after opening the program

[Bill G]

Outlook 2003 freezes up after I open the program. My mouse pointer is unable
to click on anything in the program. The mouse goes underneath the program.

 

[Jocelyn Fiorello]

You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming or
deleting your outcmd.dat file while Outlook is closed. Renaming it might be
the best idea if you have a lot of customizations that you'd prefer not to
lose; that way if renaming the file doesn't solve your problem, you may be
able to restore it later when you do get Outlook working properly again.

Note: You'll need to search within hidden Windows folders to find the
outcmd.dat file.