Outlook 2003 error 0x800CCC92 "invalid user name or password"


I

intrepidlily

I can't get Outlook to connect properly to my POP3 email. When
sending and receiving, I can send just fine, but as soon as it gets to
receive, the user name/password prompt pops up. All information is
correct, but the box repeatedly pops up until I hit cancel. After I
cancel, I get this error message:

"Task 'pop.central.cox.net - Receiving' reported error (0x800CCC92) :
'Your e-mail server rejected your login. Verify your user name and
password in your account properties. Under Tools, click E-mail
accounts. The server responded: -ERR invalid user name or password.'"

I am absolutely certain that the user name and password are correct,
as well as the POP3 and SMTP, and I followed the instructions provided
by CoxMail to the letter. I tried using Outlook Express, but it gave
me the same error message.

Any help would be greatly appreciated!
 
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F

F.H. Muffman

intrepidlily said:
I can't get Outlook to connect properly to my POP3 email. When
sending and receiving, I can send just fine, but as soon as it gets to
receive, the user name/password prompt pops up. All information is
correct, but the box repeatedly pops up until I hit cancel. After I
cancel, I get this error message:

"Task 'pop.central.cox.net - Receiving' reported error (0x800CCC92) :
'Your e-mail server rejected your login. Verify your user name and
password in your account properties. Under Tools, click E-mail
accounts. The server responded: -ERR invalid user name or password.'"

I am absolutely certain that the user name and password are correct,
as well as the POP3 and SMTP, and I followed the instructions provided
by CoxMail to the letter. I tried using Outlook Express, but it gave
me the same error message.

Any help would be greatly appreciated!

If you're getting the same error in outlook express, it really sounds like
there's a problem with the user name and/or password and it isn't an outlook
issue.

For your user name, are you including @cox.net? If you are, don't. If you
aren't, I doubt it'll fix it, but try with it.

But, honestly, if you're getting the same error in multiple programs, you
might be better off talking to your ISP. Do they have a web based email
reader that you can try?
 
I

intrepidlily

If you're getting the sameerrorinoutlookexpress, it really sounds like
there's a problem with the user name and/or password and it isn't anoutlook
issue.

For your user name, are you including @cox.net? If you are, don't. If you
aren't, I doubt it'll fix it, but try with it.

But, honestly, if you're getting the sameerrorin multiple programs, you
might be better off talking to your ISP. Do they have a web based email
reader that you can try?


I did as you suggested (I think I've now tried every variation of the
user name possible), but didn't have any luck. I can check the web-
based email just fine, using the same password as I'm trying to use
for Outlook. I'll give my ISP a ring, but in the mean time, any other
ideas?
 
F

F.H. Muffman

intrepidlily said:
I did as you suggested (I think I've now tried every variation of the
user name possible), but didn't have any luck. I can check the web-
based email just fine, using the same password as I'm trying to use
for Outlook. I'll give my ISP a ring, but in the mean time, any other
ideas?

Actually, I do have one. If you go to start - run and run 'telnet <address
to your pop3 server> 110' do you get a black window with some text? What's
the first line of text?
 
I

intrepidlily

Actually, I do have one. If you go to start - run and run 'telnet <address
to your pop3 server> 110' do you get a black window with some text? What's
the first line of text?

Sorry I'm so slow in responding. All I get is "Connecting To
pop.central.cox.net..." for a while, then the whole window
disappears. I really appreciate your help!
 
B

Brian Tillman

intrepidlily said:
Sorry I'm so slow in responding. All I get is "Connecting To
pop.central.cox.net..." for a while, then the whole window
disappears. I really appreciate your help!

Make sure you don't have port 110 blocked in your firewall for outbound
traffic. You should have seen something like this:

C:\> telnet pop.central.cox.net
Connecting to pop.central.cox.net.

+OK InterMail POP3 server ready.
 
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I

intrepidlily

Make sure you don't have port 110 blocked in your firewall for outbound
traffic. You should have seen something like this:

C:\> telnet pop.central.cox.net
Connecting to pop.central.cox.net.

+OK InterMail POP3 server ready.

Thanks for all your help. The ISP ended up having me use a different
pop which is working perfectly..
 
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E

eric graham

I HAD THE SAME PROBLEM. I WAS USING OFFICE AND GETTING ERROR 0X800CCC92. THE PROBLEM WAS THAT MY ORANGE INBOX WAS FULL AS THE MESSAGES WENT INTO ORANGE AND OUTLOOK. I DELETED EVERYTHING IN THE ORANGE INBOX AND IT NOW WORKS FINE. I DIN'T LOSE ANYTHING FROM OUTLOOK!
 

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