Outlook 2003 - Deleted Subfolder comes back

[user]

I have a user with a laptop with Outlook 2003 running in cached mode
connected to an Exchange 2003 server. When the user deletes sub
folders(and/or email contained within) they come back the next day. They
are also deleted them the deleted items folder . Thinking it may be a
sync issue between the laptop and Outlook. I did a manual send/receive
after i watched the user delete the folders and sure enough, they were
back today. This user also has a home pc set with Outlook 2003 set up in
cached mode connected via VPN and his account also is linked to Verizons
wireless email sync for his Treo. ANy ideas where/what to check? I am
going to try to delete the folders from a pc running Outlook in std
mode(not cached node) to see if it is laptop specific.

 

[Spider]

I have a user with a laptop with Outlook 2003 running in cached mode
connected to an Exchange 2003 server. When the user deletes sub
folders(and/or email contained within) they come back the next day. They
are also deleted them the deleted items folder . Thinking it may be a sync
issue between the laptop and Outlook. I did a manual send/receive after i
watched the user delete the folders and sure enough, they were back today.
This user also has a home pc set with Outlook 2003 set up in cached mode
connected via VPN and his account also is linked to Verizons wireless email
sync for his Treo. ANy ideas where/what to check? I am going to try to
delete the folders from a pc running Outlook in std mode(not cached node)
to see if it is laptop specific.

Turn of cached exchange. Close Outlook. Search hidden files for *.ost and
delete any you find. Open Outlook. Return to cached exchange if needed.

Spider

 

[user]

OK...I will try that...

Turn of cached exchange. Close Outlook. Search hidden files for *.ost
and delete any you find. Open Outlook. Return to cached exchange if
needed.

Spider