Outlook 2003 & CanoScan Toolbox Faxing

[John Harris]

Hi,
I have a customer who has just installed Office SBE. Now they want to fax from their scanner (CanoScan 9900F). When I try to set up Outlook as the default in the Tollbox it will only show Outlook Express as an option.

Can anyone tell me how to solve this issue?

 

[Russ Valentine [MVP-Outlook]]

In what Toolbox? This sounds like neither an Outlook nor a fax question. It
sounds like a question for the third party manufacturer.
--
Russ Valentine
[MVP-Outlook]
Hi,
I have a customer who has just installed Office SBE. Now they want to fax
from their scanner (CanoScan 9900F). When I try to set up Outlook as the
default in the Tollbox it will only show Outlook Express as an option.

Can anyone tell me how to solve this issue?

 

[John Harris]

The question is about faxing from the CanoScan Toolbox (Canon Scanner)
through Outlook 2003. The client was doing this quite happily using Outlook
2000 but upgraded to Office SBE 2003 last Thursday. They called me on
Tuesday because they couldn't get it to work so I thought I would ask the
question in here.

 

[Russ Valentine [MVP-Outlook]]

You'll most likely need to check with the manufacturer. Third party issues
aren't covered in this group so I doubt we'll run across anyone else who is
using that product.
--
Russ Valentine
[MVP-Outlook]

The question is about faxing from the CanoScan Toolbox (Canon Scanner)
through Outlook 2003. The client was doing this quite happily using
Outlook 2000 but upgraded to Office SBE 2003 last Thursday. They called
me on Tuesday because they couldn't get it to work so I thought I would
ask the question in here.

--
John Harris (Harry)
Computer Troubleshooters - Hornby
Christchurch
New Zealand

In what Toolbox? This sounds like neither an Outlook nor a fax question.
It sounds like a question for the third party manufacturer.
--
Russ Valentine
[MVP-Outlook]
Hi,
I have a customer who has just installed Office SBE. Now they want to
fax from their scanner (CanoScan 9900F). When I try to set up Outlook as
the default in the Tollbox it will only show Outlook Express as an
option.

Can anyone tell me how to solve this issue?

--
John Harris (Harry)
Computer Troubleshooters - Hornby
Christchurch
New Zealand

 

[Milly Staples [MVP - Outlook]]

Actually, I do use a Canon Canoscan but have never faxed from it. You are
correct, however, that it is up to the third party provider to solve the
problem since, as you know, Outlook 2003 provides no inbuilt faxing
abilities as Outlook IMO did with Symantec WinFax SE. I think that is where
the OP's problem started.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Russ Valentine [MVP-Outlook] asked:

| You'll most likely need to check with the manufacturer. Third party
| issues aren't covered in this group so I doubt we'll run across
| anyone else who is using that product.
|| The question is about faxing from the CanoScan Toolbox (Canon
|| Scanner) through Outlook 2003. The client was doing this quite
|| happily using Outlook 2000 but upgraded to Office SBE 2003 last
|| Thursday. They called me on Tuesday because they couldn't get it to
|| work so I thought I would ask the question in here.
||
|| --
|| John Harris (Harry)
|| Computer Troubleshooters - Hornby
|| Christchurch
|| New Zealand
||
||
||
|| ||| In what Toolbox? This sounds like neither an Outlook nor a fax
||| question. It sounds like a question for the third party
||| manufacturer. --
||| Russ Valentine
||| [MVP-Outlook]
||| ||| Hi,
||| I have a customer who has just installed Office SBE. Now they want
||| to fax from their scanner (CanoScan 9900F). When I try to set up
||| Outlook as the default in the Tollbox it will only show Outlook
||| Express as an option.
|||
||| Can anyone tell me how to solve this issue?
|||
||| --
||| John Harris (Harry)
||| Computer Troubleshooters - Hornby
||| Christchurch
||| New Zealand