Outlook 2003 Attachments

[Guest]

I have one user who receives .xls, .pdf, .doc, .ppt, etc attachments as a
..txt file. They come to her as ATT00004.txt or ATT00010.txt instead of the
original .doc or .xls or whatever. I'm not finding a lot of information on
this specific isue so hopefully someone here may have a solution?

 

[neo [mvp outlook]]

What type of mailbox are you working with? (e.g POP3, IMAP, or Exchange
mailbox) The reason that the connection method will influence the
suggestions given.


"Alan W. MCSE, MCP+Internet"

 

[Guest]

Exchange Mailbox but we don't host our own POP3 email.

 

[neo [mvp outlook]]

OK. Does this mean that your ISP/mail host provider routes mail to your
Exchange (please give version) server, using the POP3 connector in SBS, use
some kludge to get mail from ISP/Mail Host provider into your system, or
users POP messages from 3rd party server but have it delivered to their
Exchange mailbox?

So you know where I'm heading... whenever I see "ATTXXXXX.TXT", I know
something has fuddled with raw stream of the message in transit and mucked
it. Outlook/Exchange will do its best guess to convert the message from raw
stream back to binary for storage into PST/mailbox. (So in this case it
means that Outlook/Exchange see an attachment, but there was no "filename"
attached to it. So its guess is to call it ATTXXXXX.TXT regardless of what
it really is.)

"Alan W. MCSE, MCP+Internet"

 

[Guest]

We POP our Internet email directly through our email host provider and it is
delivered to an Exchange 5.5 mailbox. In this specific case, the attachment
in the incoming email has a filename and an extension and they are both
displayed. However, in the preview pane or when the email is double clicked
to open it, the extension is displayed as ATT00004.txt or ATT000010.txt, etc.
We have over 80 Exchange 5.5 mailboxes and only this one is having this issue

 

[Guest]

I found the resolution. Our email provider had "Enable MIME extraction"
checked on the users account. Once unchecked, all was well. All attachments
come through as they are supposed to.

Thank you for your time and effort.

 

[neo [mvp outlook]]

Not sure if this will in your configuration, but lets give it a try so we
can what the raw stream looks like. Go to
http://www.outlook-tips.net/howto/view_source.htm and add the registry key
to the workstation this is having the problem described.

Go ahead and check messages and locate one that has the problem below. If
you go to where you would see the internet header, you should find the
entire raw stream. If you wouldn't mind, copy and paste that to a TXT file
and send it to me (remove online from the address to find me). Undo the
registry key when done since will cause each item received with it on to be
twice its size.

Also, does the workstation in question have any type of security products
installed that looks at POP3 email?

"Alan W. MCSE, MCP+Internet"