Outlook 2003 and Word Addressbook Problem

[Guest]

We just got a new computer with MS office on it. We had an older computer I
copied all the word and excel files off of to this new computer, and I
thought I had everything copied.

Then a secretary pointed out that when in Word when she clicked on
Tools
Letters and mailing
Envelopes and labels
And then clicked on the book icon to insert an address - she was missing all
her names and addresses.

I realized that on her old computer Word was looking to Outlook, so I then
copied her old computers' outlook.pst file to the new computer, and renamed
the outlook.pst file on this new compter to dell.pst

However, this didn't work, as now if she does the above procedure, a message
box comes up saying "the address list can not be displayed. The contacts
folder associated with this address list could not be opened ..."

However, if she just clicks ok on this message box, a Select Name screen
then comes up, and if she clicks on the pull down arrow next to the box
Show names from the:
It shows 3 things:
Outlook Address Book
Contacts
Contacts

and if she then selects this 2nd Contacts list, there's all her names and
addresses from the old computer.

However, this is a cumbersome process.

Can someone tell me what to do to make only this 2nd contacts folder the
only folder word looks to to get the addresses?

Thanks

 

[Russ Valentine [MVP-Outlook]]

You migrated data incorrectly. You should have followed the instructions:
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

If you're lucky, the only thing that is corrupt is your Outlook Address Book
Service. Remove the invalid reference to Contacts here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change. >

If you have additional problems, create a new profile and migrate data
correctly.