outlook 2003 and pop3

[Martin]

Can anyone help please?
I have a client who has set up his pop3 account , tested connections, all ok
The first time he hit send / receive the pop3 server downloaded all his
emails (21,000 !!) , fine I thought as its the first time he has used this
account on this particular machine, so we let those fully download and
populate his inbox. However every subsequent send / receive it begins to
download the full mailbox again which we have to cancel. Its as though he is
making a new connection everytime and the pop3 server starts to download the
full mailbox again. The ' leave a copy of email on the server' option is
also unchecked. Is there something that Im obviously missing here?

Thanks in advance

 

[Brian Tillman]

Can anyone help please?
I have a client who has set up his pop3 account , tested connections,
all ok The first time he hit send / receive the pop3 server
downloaded all his emails (21,000 !!) , fine I thought as its the
first time he has used this account on this particular machine, so we
let those fully download and populate his inbox. However every
subsequent send / receive it begins to download the full mailbox
again which we have to cancel. Its as though he is making a new
connection everytime and the pop3 server starts to download the full
mailbox again. The ' leave a copy of email on the server' option is
also unchecked. Is there something that Im obviously missing here?

The symptoms you describe indicate that the receive process did not complete
and Outlook doesn't realize it has received the messages, so it downloads
them again. If you have your antivirus program configured to scan mail,
uninstall it and reinstall it without the mail scanning feature. You will
be just as safe. ALso make sure your send/receive interval is no less than
about ten minutes and that your server timeout value is set a little highre
than you have it now.

 

[Martin]

thanks Brian I'll give it a go and post the outcome