Outlook 2003 & 2007 clients not displaying Public Folder Calendars

[Guest]

We have some clients which aren't displaying random folders from our Public
Folders / Master Calendars. I know the folders exist because we can see and
use them from Outlook Web Access, but some outlook clients see them and some
do not. We've tried re-creating profiles on the computers that don't see it
but that doesn't work.

Users all have the appropriate permissions in the calendars, and this is
happening whether in cached mode or not. I've deleted all the OST and OAB
files but this doesn't help.

Is there some files or registry entries which control which public folders
are visible.

 

[Diane Poremsky [MVP]]

the only control is setting them visible in permissions, which is the
default with all read and write permission settings.

 

[Guest]

Right but the users have Visable (mostly our users are set to Author or Owner)

Example I have 4 computers (2 at two sites), (3) running WinXP w/Office
2003, the third is Vista w/Office 2007. On one of My XP machines I can see
some of my master calendars, but not the other 2. I also can't see different
master calendars on my Vista machine with Office 2007. To me the problem
seems to be like the client is somehow caching the folders and that cache is
becomming corrupt.

Unfortunately I've yet to find an MS KB that relates to the problem because
unfortunately the searches I've tried aren't yielding things related to the
problem. My best way of describing it is that "Outlook client not displaying
certain public folders" but this nets all kinds of off the wall results. And
it's not just my user account, I've got dozens of users experiencing the same
problem on all kinds of different public folders and they all have the
appropriate permissions which leads me back to the problem being with their
clients as every user I have can successfully access these same public
folders using OWA.

 

[Samantha]

Hi,
I'm having a very similar problem, except it seems to be affecting all
folders and all users except admins. If I set the default permission
to a folder to visible, then the folder will show, but that's it.
Also, this is only affecting mapi clients. Webmail and Entourage
(mac, accesses mail via webdav through frontend/webmail server)
clients can view and access the public folders with no problem.
Has anyone found anything?
Thanks

 

[Samantha]

So, I've found a solution that worked for us. I found this KB article
(http://support.microsoft.com/kb/895855), which talks about
permissions issues resulting from an upgrade of exchange. Even though
we had not recently upgraded or even patched our Exchange server, we
had made a recent change to the log file settings. I have no idea if
the log change caused this problem, but went through and changed the
owner or the folders from myself (who sets up the folders and got put
in as the default owner) to a general admin account. This made the
folders visible once again.
Hope this helps others.