Outlook 2002: 'Unknown Error 0x8004060C'

[Greg Dinger]

I started getting this error yesterday: 'Unknown Error 0x8004060C'

A search revealed this: http://support.microsoft.com/?kbid=304863

It indicates that the .pst file is full.

I'd like to delete some messages, but I get an error when I try to delete
anything:
"The messaging interface has returned an unknown error. If the problem
persists, restart Outlook."

I have downloaded any available updates from MS, no change in status.

Any suggestions on how to proceed? Win2002

Thanks,
Greg

 

[Walter Knight]

Try emptying the deleted items folder first. Then, if that doesn't work,
try archiving some of the older messages to break up the .pst file.

 

[Greg Dinger]

Hi Walter, thank you.

The "deleted items" folder is empty. So I proceeded to archiving, and that
returned an error "errors occurred in archiving. look for a detailed report
in your deleted items folder." I looked in "deleted items" and no such
report exists.

I'd simply delete some unneeded messages, but I still get the error that
prevents me from doing so. The .pst file is 1,924,744 kb

Next?

Greg

 

[Greg Dinger]

ok, as a followup - somehow I got the archive to run, and all is well again.

thank you

 

[Lorien]

Happy it worked.

For the future, if you have so much email, I suggest you turn on automatic
archiving to prevent this from happening again.