Outlook 2002 SP3 print only header in html

F

Fabio

Dear all,

I have a strange behaviour with my Outlook 2002 SP3.
When I print a plain text message there is no problem,
while if I try to print a HTML format message I will have
only the header printed.

Could you please help me in order to solve this problem
and manage to print the whole message body too.

This happens at my office laptop and all my colleagues
don't have the same problem, although they have the same
OS and Office version and they use the same printer.

Thanks a lot in advance and regards,
Fabio
 
R

Ruben Garcia

I have the same problem with the same version of Outlook.
And like you is just happening with one PC at my office.

Any help to solve this matter will be appreciated
 
G

Guest

I solve this issue doing the following steps:

1 - Following a suggestion from a technician from
microsoft, I reinstalled the Internet Explorer on the pc:

In order to fix this problema you will need to reinstall
Internet Explorer because some files could be damaged as
IE interacts with Outlook 2002.

Make sure you know your Service Pack version and then
follow the steps in the next link

http://support.microsoft.com/default.aspx?scid=kb;en-
us;318378

The problem was not solved. Then I made many test and
noticed that with some users the HTML documents were
printed, then I decided to delete and recreate the user
profile (mobile profile in my case) for the user having
the issue. After this the problem was solved.

I hope this help you too.

Att.

Ruben Garcia.
 

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