Outlook 2002 SP3, NIS 2004 bug: Email won't send the first time!!!

[Dan Myers]

Help!
I am using Outlook 2002, SP-3, and just installed Norton Internet
Security 2004 - it runs as part of Norton Systemworks 2003. Now every
time I send a message, (click send/receive), it does not send the
first time. It stays in the outbox with a open status. I have to
click send, then send/recv again. The email is then sending twice to
the recipient. I tried disabling Norton internet spam within NIS, but
no luck. Any ideas on what is causing this problem?? Thanks very
much!!

I may end up sending it back to Norton - just not impressed so far
with NIS 2004.

 

[Diane Poremsky [MVP]]

if you wait a long time does it ever disappear after the first send?

 

[Dan Myers]

Thanks for your reply Diane. I tested it again and yes, after
waiting, the message does get sent, but it remains in the outbox -
does not get transferred to my sent folder. While in my outbox, it
has the icon next to it like the message is still in draft mode (an
envelope with a piece of paper). I guess this is the problem - the
messages are not moving to the sent folder after being sent. Thanks
for any other assistance.

Dan

if you wait a long time does it ever disappear after the first send?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Help!
I am using Outlook 2002, SP-3, and just installed Norton Internet
Security 2004 - it runs as part of Norton Systemworks 2003. Now every
time I send a message, (click send/receive), it does not send the
first time. It stays in the outbox with a open status. I have to
click send, then send/recv again. The email is then sending twice to
the recipient. I tried disabling Norton internet spam within NIS, but
no luck. Any ideas on what is causing this problem?? Thanks very
much!!

I may end up sending it back to Norton - just not impressed so far
with NIS 2004.

 

[Diane Poremsky [MVP]]

ok... that explains the 2 messages you saw before. It's something with the
Norton scanner, but I don't know how to prevent it since you said disabling
email scanning didn't help.

--

Thanks for your reply Diane. I tested it again and yes, after
waiting, the message does get sent, but it remains in the outbox -
does not get transferred to my sent folder. While in my outbox, it
has the icon next to it like the message is still in draft mode (an
envelope with a piece of paper). I guess this is the problem - the
messages are not moving to the sent folder after being sent. Thanks
for any other assistance.

Dan

if you wait a long time does it ever disappear after the first send?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Help!
I am using Outlook 2002, SP-3, and just installed Norton Internet
Security 2004 - it runs as part of Norton Systemworks 2003. Now every
time I send a message, (click send/receive), it does not send the
first time. It stays in the outbox with a open status. I have to
click send, then send/recv again. The email is then sending twice to
the recipient. I tried disabling Norton internet spam within NIS, but
no luck. Any ideas on what is causing this problem?? Thanks very
much!!

I may end up sending it back to Norton - just not impressed so far
with NIS 2004.

 

[jc2]

I have outlook 2002 on one computer-"old". Setting up "new" computer. Both XP2. In old computer, I could click send, without having to click send receive, and message would be immediately sent without bringing in incoming messages. That only happens, which is way I want it, if I click send/receive. Same NIS system, same settings, have checked and re-checked all email account settings. All will send test message directly. But on new computer, I cannot get outlook to send message when I simply hit send. It sits in outbox until I hit send receive.

I remember there is setting where you can choose either to send messages only or send and received messages, though I can't seem to find it. However, I don't think it has anything to do with it. Any suggestions would be appreciated. (All identical office updates installed on both computers as well.) jc2