No email in Norton NIS 2004

[John Smith]

Hi,

I have just upgrade my Norton NIS 2002 to 2004 running on Outlook 2003/XP
Pro. Now, I find that when I have the default settings configured in NIS I
can no longer receive email.

If I disable either the Privacy, AntiSpam or Ad Blocking feature email flows
through to Outlook 2003 no problem. The problem appears to be that there
seems to be no rhymne or reason as to which part of NIS - Privacy, AntiSpam
or Ad Blocking - is responsible for the mail not coming through. Sometimes
enabling or disabling one or the other or all 3 seems to work.

I have to say that I am finding NIS 2004 to be very flaky and seemingly a
backward step from the previous version of NIS.

Anyone know how to fix the above?

Thanks,


J.

 

[Roady [MVP]]

I would check at Norton first since Outlook works OK for you without the
Norton software.

--
Roady [MVP]
www.howto-outlook.com

Tips of the month:
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[John Smith]

Thanks, but complete lack of info on the Norton site - was wondering if
anyone else had the same problem and, if so, how they had solved it.
Switching off NIS solves the problem but, obviously, that is not the
solution I want.

 

[Roady [MVP]]

A thing you can do is to check whether Norton uninstalled the previous
version of their products correctly. For this go to Tools-> Options-> tab
Other-> button Advanced Options...-> button Add-In Manager and/or button COM
Add-Ins

In addtion to that you might want to rename extend.dat to extend.old to
reset the add-in settings.

--
Roady [MVP]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3

 

[John Smith]

Thanks - I tried renaming the extend.dat and also tried switching off the
AntiSpam COM Add-in but neither worked. When I boot up Outlook 2003 it
connects to my mail server, downloads one or two emails and then simply
hangs on the remaining number. I can get around this by switching off NIS.
The previous version had been working fine for 2 years.

Thanks anyhow, back to the drawing board.

J.

 

[Roady [MVP]]

You're welcome!

A thing you might try is to contact Symantec and ask for a removal tool for
NIS. Then repeat the instruction I gave you before and also create a new
profile in Control Panel-> Mail-> button Show Profiles... This will increase
your changes to get it to work ;-)

--
Roady [MVP]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3

 

[John Smith]

Thanks - the only way I can get my email is to disabled NIS 2004 completely.
I found, over on ZDnet, about a 100 posts from people complaining about
similar problems, and worse, with the product. Seems like this a big, IMPO,
backwards step and one which, so it would appear, there is little product
support for.

 

[John Smith]

Ah, I have now got it to the stage where if I switch off the NIS AntiSpam
feature email does come through - but that defeats the point and means I
will have to go back to a third party antispam piece of software.

Also, I have noticed that the Norton Proxy seems to appear several times in
the NIS settings - if I delete these so that only one exists several
'return'. Not a good product at all IMPO and, judging by the reviews and
comments on ZDNet, many others feel the same. Oh well, thanks for your
help - time to find another AV
product.

J.

 

[Roady [MVP]]

You're welcome and Good Luck!

--
Roady [MVP]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3