Outlook 2002 shuts down on send/receive

[ritpg]

I see other posts on this subject but I don't seem to see a solution.
The shutdown first occurred seconds after entering Outlook. Someone
recommended deleting a file (whoes name I can't recall but I think it
ended with a .sys) which I now assume turned off the automatic Send/
Receive on entering Outlook. So now Outlook doesn't shut down until I
click on the Send/Receive button.

I did a repair as someone recommended to no avail. I then created
some new personal folders (.pst) to which I transferred the contents
of my old .pst files which I then deleted, also to no avail. I also
tried shutting down the PC without exiting Outlook. I got the
"program not responding" warning followed by a shut down of the PC. I
have since installed Mozilla Thunderbird which is working fine but I
miss the features that Outlook provides.

Does anyone have any ideas on how to fix this?

Thanks,
Terry

 

[Roady [MVP]]

What's being logged to the Event Viewer regarding this?
Does Outlook work correctly in Safe Mode?
Start-> Run; outlook.exe /safe

Additionally see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

 

[ritpg]

What's being logged to the Event Viewer regarding this?
Does Outlook work correctly in Safe Mode?
Start-> Run; outlook.exe /safe

Additionally seehttp://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

I see other posts on this subject but I don't seem to see a solution.
The shutdown first occurred seconds after entering Outlook.  Someone
recommended deleting a file (whoes name I can't recall but I think it
ended with a .sys) which I now assume turned off the automatic Send/
Receive on entering Outlook.  So now Outlook doesn't shut down until I
click on the Send/Receive button.

I did a repair as someone recommended to no avail.  I then created
some new personal folders (.pst) to which I transferred the contents
of my old .pst files which I then deleted, also to no avail.  I also
tried shutting down the PC without exiting Outlook.  I got the
"program not responding" warning followed by a shut down of the PC.  I
have since installed Mozilla Thunderbird which is working fine but I
miss the features that Outlook provides.

Does anyone have any ideas on how to fix this?

Thanks,
Terry- Hide quoted text -

- Show quoted text -

I created a new profile and now it works. Now all I have to do is
remember how to import my personal folders and address book from the
old profile. I'm guessing the profile got corrupted some how. As far
as I can see both the old and new profiles are identical.

 

[Roady [MVP]]

Don't import but use the method described in;
http://www.howto-outlook.com/faq/newprofile.htm

In short;
Connect to the old pst-file and set it as your default delivery location.

What's being logged to the Event Viewer regarding this?
Does Outlook work correctly in Safe Mode?
Start-> Run; outlook.exe /safe

Additionally seehttp://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

I see other posts on this subject but I don't seem to see a solution.
The shutdown first occurred seconds after entering Outlook. Someone
recommended deleting a file (whoes name I can't recall but I think it
ended with a .sys) which I now assume turned off the automatic Send/
Receive on entering Outlook. So now Outlook doesn't shut down until I
click on the Send/Receive button.

I did a repair as someone recommended to no avail. I then created
some new personal folders (.pst) to which I transferred the contents
of my old .pst files which I then deleted, also to no avail. I also
tried shutting down the PC without exiting Outlook. I got the
"program not responding" warning followed by a shut down of the PC. I
have since installed Mozilla Thunderbird which is working fine but I
miss the features that Outlook provides.

Does anyone have any ideas on how to fix this?

Thanks,
Terry- Hide quoted text -

- Show quoted text -

I created a new profile and now it works. Now all I have to do is
remember how to import my personal folders and address book from the
old profile. I'm guessing the profile got corrupted some how. As far
as I can see both the old and new profiles are identical.

 

[ritpg]

Don't import but use the method described in;http://www.howto-outlook.com/faq/newprofile.htm

In short;
Connect to the old pst-file and set it as your default delivery location.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

What's being logged to the Event Viewer regarding this?
Does Outlook work correctly in Safe Mode?
Start-> Run; outlook.exe /safe
Additionally seehttp://www.howto-outlook.com/faq/outlookdoesntstart.htm
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
-----

I see other posts on this subject but I don't seem to see a solution..
The shutdown first occurred seconds after entering Outlook. Someone
recommended deleting a file (whoes name I can't recall but I think it
ended with a .sys) which I now assume turned off the automatic Send/
Receive on entering Outlook. So now Outlook doesn't shut down until I
click on the Send/Receive button.
I did a repair as someone recommended to no avail. I then created
some new personal folders (.pst) to which I transferred the contents
of my old .pst files which I then deleted, also to no avail. I also
tried shutting down the PC without exiting Outlook. I got the
"program not responding" warning followed by a shut down of the PC. I
have since installed Mozilla Thunderbird which is working fine but I
miss the features that Outlook provides.
Does anyone have any ideas on how to fix this?
Thanks,
Terry- Hide quoted text -
- Show quoted text -

I created a new profile and now it works.  Now all I have to do is
remember how to import my personal folders and address book from the
old profile.  I'm guessing the profile got corrupted some how.  As far
as I can see both the old and new profiles are identical.- Hide quoted text -

- Show quoted text -

Would you believe I can't find a .pst file? I've searched the entire
C: drive displaying hidden files and there is no .pst file.

 

[Brian Tillman [MVP - Outlook]]

Would you believe I can't find a .pst file? I've searched the entire
C: drive displaying hidden files and there is no .pst file.

PSTs are, by default, contained in a hidden folder. Enable viewing hidden
files and folders in the Folder Options applet in Control Panel and look
again.

 

[ritpg]

PSTs are, by default, contained in a hidden folder.  Enable viewing hidden
files and folders in the Folder Options applet in Control Panel and look
again.

I did enable hidden files and folders - no .pst file anywhere.

 

[Brian Tillman [MVP - Outlook]]

I did enable hidden files and folders - no .pst file anywhere.

Not possible. If you have folders, you have a PST, unless you're using an
Exchange account. Open the Mail applet in Control Panel and click the Data
Files button. Look where your PST is.

 

[YOGI]

I HAVE OUTLOOK 2002 / SMALL BUSINESS XP

WHEN I CLICK OUT LOOK ON MY DESKTOP,
IT REMAIN OPEN FOR LESS THAN 1 MINUTE AND SHUTS DOWN

CAN SOME ONE GUIDE ME HOW TO CURE THIS PROBLEM ?

DO YOU THINK THIS COULD BE DUE TO

1) EXCEEDING SPACE ON PERSONAL FOLDERS ( 1.2 GIG )
2) ANY VIRUS / SPYWARE ( DID RUN NORTON / WEBROOT - CAME CLEAN )

HELP WILL BE APPRECAITED

BEST WISHES