Outlook 2002 Freezes During Startup

[Guest]

I'm running 2002 with SP3 installed. After clicking on the Outlook icon I
get past the splash screen and the system frames start to load. After the
top and left frames load, including the my folders frame, the system hangs
before it completes loading the contacts frame. When I click anywhere on the
screen windows cuts in and says the program is not responding, and I have to
shut it down. Any ideas

 

[Guest]

You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming or
deleting your outcmd.dat file while Outlook is closed. Renaming it might be
the best idea if you have a lot of customizations that you'd prefer not to
lose; that way if renaming the file doesn't solve your problem, you may be
able to restore it later when you do get Outlook working properly again.

Note: If you're using Windows 2000 or XP, you'll need to search in hidden
and system folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

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