Outlook 2002 crashes

[Guest]

I use Outlook 2002 and for some 5 years I have used Outlook with no problems.
I rebuilt my computer (wiped the HDD and re-installed all the software)
earlier this year and installed a 2nd HDD, more memory etc. at the same time.
Ever since the rebuild Outlook repeatedly crashes for no apparent reason.

I have emails archived for 6 years and thought that this was the problem but
I tried both "disconnecting" the archives and moving them from the secondary
HDD to the primary and neither solved the problem. I have ensured that I have
all the latest MS updates installed. I have even re-installed Office
(cleaning out all entries in the Registry appertaining to Outlook) but this
has still not solved the problem. I have done this twice now. I am not using
Cloudmark (and never have used it).

The crash can occur either whilst the computer is lying dormant or when it
is being used (it has just crashed as I am checking this post before
publishing it and no other program is being used). The crash results in the
usual message asking whether I want to send the report to MS or not.

I have set up a new profile but this did not work. I seem to recall finding
a message on this Forum about deleting certain files but can't now refind the
thread.

Does anyone have any ideas or clues as to the problems.

 

[Roady [MVP]]

What is being logged to the Event Viewer regarding this crash?

 

[Guest]

Checking the two recent failures I have the following logged on both
occasions under Application. There is no error report under System.

Faulting application outlook.exe, version 10.0.6626.0, faulting module
unknown, version 0.0.0.0, fault address 0x10001a37.

 

[Roady [MVP]]

Could you post the error in full? Just open the Event entry and press the
Copy button.

To reset your dat-files see;
http://www.msoutlook.info/question/19

 

[Guest]

Sorry there is no copy facility in Event Viewer (Windows XP Pro). Opening the
event merely displays a summary information noted below and the data in bytes
or words. Selecting "<ctrl>C" certainly has no effect. Can you please clarify?

 

[Roady [MVP]]

When you open the Event, on the right side there is a big Copy button below
the Previous and Next buttons.

 

[Guest]

Okay - (sorry, overlooked copy button). The details are as follows:

Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 03/09/2007
Time: 14:50:22
User: N/A
Computer: CARVOEIRO
Description:
Faulting application outlook.exe, version 10.0.6626.0, faulting module
unknown, version 0.0.0.0, fault address 0x10001a37.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 31 30 2e 30 2e 36 36 10.0.66
0028: 32 36 2e 30 20 69 6e 20 26.0 in
0030: 75 6e 6b 6e 6f 77 6e 20 unknown
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 31 30 30 30 31 61 t 10001a
0050: 33 37 0d 0a 37..

 

[Roady [MVP]]

Sadly that Event ID means an unknown source crashed Outlook. Which add-ins
do you have installed?
When you run Outlook in Outlook Safe Mode, does it crash just as frequent?

Start-> Run; outlook.exe /safe

 

[Guest]

I have Norton Antispam outlook plugin ('cos I run NIS 2005) and Exchange
extensions property pages (but don't know the function of this one).

I'll try running in safe mode tomorrow (which I think I can do by simply
holding down the <ctrl> key or, as you say, adding the parameter.

 

[Guest]

I have run Outlook for two days now in Safe Mode without any crashes. So, can
anyone tell me what this is telling me please? (Oh, prior to this I did
delete my outcmd.dat and extend.dat files that have obviously been recreated).

The only other piece of information is that I store my *.pst files in a
folder of my choice rather than the default location.