Outlook 2002 crashes over and over and over and over and over and over

[typoo]

I have a 2 week old HP computer with fresh copy of Windows
XP with a brand spanking new install of Office XP. I have
error reporting enabled and I swear to god that every 10-
15 minutes (and sometimes more often) the error reporting
software pops up and says "Outlook has suffered a fatal
error and must be restarted." There is no discernible
pattern here. I could be clicking on a link or just
reading a page and whammo "Outlook has suffered a fatal
error and must be restarted." At first it was funny, but
I am going mad now. Everything is patched and service
packed to the hilt. If someone is interested in what the
error message actually says I would be more than happy to
forward a copy. I'm due any minute for the
message "Outlook has suffered a fatal error and must be
restarted."

 

[typoo]

My bad. Actually the error message is "Microsoft Outlook
has encountered a problem and needs to close. We are
sorry for the inconvenience".

 

[Roady [MVP]]

What exactly is logged to the Event Viewer?

--
Roady [MVP]
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[typoo]

In the Application log, the following appears with minor
variations (the fault bucket number changes and the fault
address changes):
Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1001
Date: 3/6/2004
Time: 8:29:25 PM
User: N/A
Computer: BUCKWHEAT
Description:
Fault bucket 90558446.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 39 30 35 35 38 34 34 36 90558446
0010: 0d 0a ..


Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 3/6/2004
Time: 7:20:25 PM
User: N/A
Computer: BUCKWHEAT
Description:
Faulting application outlook.exe, version 10.0.4510.0,
faulting module unknown, version 0.0.0.0, fault address
0x042e12a0.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 31 30 2e 30 2e 34 35 10.0.45
0028: 31 30 2e 30 20 69 6e 20 10.0 in
0030: 75 6e 6b 6e 6f 77 6e 20 unknown
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 34 32 65 31 32 t 042e12
0050: 61 30 0d 0a a0..

 

[Guest]

I think I figured it out, thanks to your tip to look at
the Event Logs. Each Outlook crash is preceded by McAfee
trying to go out and update either it's AV engine or DAT
files. For some reason my machine was going out a lot to
look for updates. I disabled them and had no crashes. I
enabled them and right on time Outlook crashed. I can
handle one crash a day when we are looking for new DAT
files. This is McAfee 4.5.1 so it's pretty ancient.
Thanks again, Roady.

 

[Roady [MVP]]

You're welcome! Good to hear you found the real cause!

--
Roady [MVP]
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Create your own fully customized Toolbar
-Creating a Classic View in Outlook 2003
Subscribe to the newsletter to receive news and tips & tricks in your
mailbox!
www.sparnaaij.net

(I changed my reply address; remove all CAPS and _underscores_ from the
address when mailing)