Outlook 2002 - Asking for Password / ID Frequently

[Paul]

I am frequently asked to re-enter or click OK for the
password and ID for my mail server. I have clicked Save
PAssword / ID and often I find Outlook (when left running
in the background) is stuck at the prompt asking for
these things. I repeatedly click OK and it works
eventually - for a while. At other times it checks and
downloads mail without any prompts.

Anyone have any suggestions?

Thanks,
Paul

 

[Scott Atkins[MSFT]]

Hi Paul,

The problem you are experiencing is normally due to the Registry containing incorrect information for the Protected Storage System Provider registry subkey for your account.

For more information on , please refer to Knowledge Base article
OL2000: (IMO) Your Password Is Not Retained in Windows 2000 or Windows XP
ID: 259416.KB.EN-US

You can access this article by clicking on the link below.
http://support.microsoft.com/default.aspx?scid=KB;EN-US;259416

Thanks,

Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
--------------------

 

[Thomas Johansen]

hi I have the same problem and tried reseting Protected Storage Syste
Provider as the article describes but with out luck.

I have made a OPMlog.log file that was suggested in a ealier post bu
no one has responded yet so I'll post a link to that thread here i
hope for some one to help.

http://www.outlookforum.com/forum/showthread.php?s=&threadid=6343

 

[perian]

This might be a more efficient way.

281791 - OL2002: Outlook Prompts You for a Password for an E-mail Account
with a Saved Password

perian