Outlook 2000 will not print certain emails

[Martin Underwood]

A customer has a problem with Outlook 2000. Certain emails in her Inbox will
not print, whereas others will. I cannot see a common factor for the ones
that fail, in terms of format (TXT or HTML) or presence/absence of
attachment. All emails display OK in Print Preview.

The symptom is that when you do File | Print, which displays the Printing
Emails dialog box, the (default) printer is greyed out, as are the Page
Setup and Define Styles buttons. This is with the Memo Style layout
selected; if I change to Table Style, the printer and buttons become
enabled.

If I press Print with Memo Style selected, the dialog box disappears without
any "Printing" confirmation message.

For emails that print OK, the printer and buttons are enabled for both Memo
and Table Style formats.


I've tried closing and restarting Outlook and I've tried rebooting the PC
(Windows XP Home SP2), but this does not cure the problem.


Can anyone suggest what might have gone wrong and how to fix it?

 

[Guest]

This is normal. You cannot print unopened emails. Table style just prints the
Inbox contents itself--try it and see. Open the email first and then choose
print in the email itself. Then you will be able to choose printer & style.