Outlook 2000 NEW messages never appear!

[FerrellTech]

I have a customer who is using Windows 2000 Pro with Outlook 2000.
Until 4 days ago everything was fine. In his Inbox the latest emails
are from 6/19/2006. When he hits Send/Receive you can hear the Outlook
tada sound indicating a new message and you can see in the status bar
that it is downloading message 1 of 4 (for example). However it is not
visible in his Inbox. Inside his Inbox are a combination of Read and
Unread messages. Just nothing since 4 days ago. Any idea how only these
messages are not visible or where they are going?

Thanks,
John

 

[FerrellTech]

I also wanted to mention that Next to Inbox in blue parentheses is the
number of unread messages. Let's say it reads like this:

Inbox (14)

Then after a half hour or so I can hit send/receive and it will look
like this:

Inbox (19)

However in the Inbox I cannot see the 5 "new" messages that have been
downloaded. Just the messages older than 06/19/2006

Any help is greatly appreciated

- John

 

[Brian Tillman]

I also wanted to mention that Next to Inbox in blue parentheses is the
number of unread messages. Let's say it reads like this:

Inbox (14)

Then after a half hour or so I can hit send/receive and it will look
like this:

Inbox (19)

However in the Inbox I cannot see the 5 "new" messages that have been
downloaded. Just the messages older than 06/19/2006

After reading all the new messages you think you have, right-click the Inbox
folder and choose "Mark All as Read".

 

[Guest]

Recheck your View settings and make sure you have All Messages selected with
no filters.