Outlook 2000 hanging on closing within Terminal Services

[Gerald Oakham]

HI,

I'm new to Terminal Services on a Windows 2003, so please bear with me.
I have users that save emails as .MSG files so they can attach them to
customer program package.
Clicking on the Link opens up Outlook 2000, eventually, but when the message
has been read, we get the "Please wait while Outlook exits" message.....and
it hangs there. Terminal services can still be used, but Outlook perminatly
tries to shutdown, and the only way to kill it off is to log out of TS ( as
Task manager has been disabled for all users except Administrators ).

Perfoming that task while logged in as an administrator causes no problems,
so I belive it might be a permission related problem, but I do not want to
add all the users into the Admin group, for obvious reasons, so I'm trying to
work out what Outlook is trying to do at the "Please wait" part, and then try
and assign the correct permisson ( if that's what is cause this problem ) to
rectify it.
Any Help gratefully received.
thanks

Gerald

 

[Roady [MVP]]

This is the case for all users on the TS machine and for all msg-fils?

Either way, I would recommend updating to at least Outlook/Office 2003.
Outlook 2000 is no longer supported and has not been designed to run on TS
2003. Office 2003 added much more resilient TS support.