Outlook '07 instant search excludes results that WDS includes


C

chris h

Please help - I am beginning to regret the upgrade to office '07 since this
all worked well in 0ffice '03.

Here is the situation: XP, WDS 4.0 and outlook 2007. I have 5 psts.
outlook is configured to search all folders in all psts. when I "instant"
search for something in outlook - it doesn't show results from any of the
folders in one of my psts. When I do the same search using WDS from the
magnifying glass in the toolbar - it does include those results.

When I ran WDS 4,0 and Outlook 2003 with live toolbar - it all worked as I
expected. I recently upgraded to 2007 - and that is when the search problems
started. I have rebuilt the index (twice) and I tried running fixmapi.exe
that was a suggestion in another thread. Something odd that I noticed was
that WDS4 was running and installed fine - then wehn I installed outlook 2007
it took a few hours to build it's own index - I don't know why it doesnt use
the one that WDS 4 already had...

The pst file that outlook seems to ignore is checked and included in both
the instant search option in outlook and the options in WDS. The only other
variable is that the pst file that outlook is ignoring is the default archive
folder. I'm not sure of or why that would make a difference.

Thank you so much in advance for your suggestions
 
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S

Scott Micale

Are you running Vista? Also isn't WDS4.0 just in beta? I am having the
same issues with 2007 except I am on Vista and I assume WDS3.0 that came
preloaded with Vista. Do you have any event log messages in your system
like this?

Log Name: Application
Source: Microsoft-Windows-Search
Date: 5/7/2008 8:36:29 AM
Event ID: 3036
Task Category: Gatherer
Level: Warning
Keywords: Classic
User: N/A
Computer: IT-Micale.hh.hrm.lan
Description:
The content source <mapi://{s-1-5-21-189038056-1230993814-239210854-1668}/>
cannot be accessed.

Context: Windows Application, System Index Catalog

Details:
Unspecified error
(0x80004005)

If so this could be part of our problem. I am just not sure where to go
from here.
 
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C

chris h

WD4 is in beta - but that turned out not to be the problem. It was more
simple than that (as usual). I thought that the options for which folders to
index was enough to include them in the search. But this is not the case -
you have to go to another location for that. If you have multiple PSTs the
default is to not search them all - so look in Outlook '07 a the left hand
column (where all the different folders are listed). At the top of the "Mail
Folders" section is a drop down that says "all Mail items". I didn't notice
it until just recently - but if you click on the drop down you can
include/exclude results from searches. Click on the drop down and enable all
the folders you want searched - and there are the results. So it turned out
to be nothing more than that.
 

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