Outlook 03 continues to delete files from POP3 server....

[Joao de Souza]

Here is the setup: WinXP running Outlook 2003 SP1 on a laptop. The user
created a POP3 account for his family, and had it set to delete the
messages from the server after downloading. They got a new home
computer, so user deleted account from outlook on the laptop. But that
didn't stop outlook from connecting to the server, downloading the
messages, and deleting them from the server. He tried to re-created the
account, and set it to "keep files on server", and not to check for
messages automatically, but that didn't work. For now, I added the
email server to the laptop's HOSTS file to keep it from downloading the
files, but that means he cannot access some of his other accounts in the
same server.

Any suggestions on how to fix this?

Cheers.

 

[Brian Tillman]

Here is the setup: WinXP running Outlook 2003 SP1 on a laptop. The
user created a POP3 account for his family, and had it set to delete
the messages from the server after downloading. They got a new home
computer, so user deleted account from outlook on the laptop. But
that didn't stop outlook from connecting to the server, downloading
the messages, and deleting them from the server. He tried to
re-created the account, and set it to "keep files on server", and not
to check for messages automatically, but that didn't work. For now,
I added the email server to the laptop's HOSTS file to keep it from
downloading the files, but that means he cannot access some of his
other accounts in the same server.

Try creating a new mail profile on the laptop, referencing the current PST
instead of a new one. That should clear out any account information.

 

[Jeff Stephenson [MSFT]]

Are you sure that some of the other accounts he has that refer to the same
server don't also refer to the same mailbox? If any of the other accounts
use the same username, that is accessing the same mailbox.