OT. XP error message when Nero 6 is started.

[Jumbo]

I do realise that this is OT and not normally asked in this NG so please
ignore if I'm out of order.

When I start Nero I get the following message presumably from XP. (Started
about a week ago but I cannot tie it to any particular event)
*****
NeroSmartStart.exe has encountered a problem and needs to close.
We are sorry for the inconvenience.

Debug or Close

Information
Error signature
AppName: nerosmartstart.ex
AppVer: 2.1.0.5 ModName: lls.dll
ModVer 1.0.4.1 Offset 000778e

Tech info.

Error report e8cd_appcompat.txt. ( This file is quite large and
uninteligible to me )

Clicking debug cause the program to close.

I am running XP Pro+SP2 all patches installed.

sfc /scannow run to no effect.

All Nero updates re-installed and rebooted. No change.

Kindly advise there is fix for this problem which has only appeared over
the
last week. I have been using Nero successfully for about 3 years.

Regards

Raymond Griggs

 

[orc]

have you tried a full removal and re-install from scratch.
if you have incd installed and don't use it try removing that first though.

 

[Jumbo]

Thank you for the response.

I have used the Nero removal tool and re-installed but no change
unfortunately.

Jumbo