[OT] Staples as a Source for Buying Computers--Market Driven at theConsumer's Expense?

[Jose]

I'm skipping over several messages just to see my response a few minutes
ago. Particularly note my mention of the mgr, and my claim their
approach has nothing to do with me, but has to do with the information
available to the customer.  Other than that I am going to report this to
Consumer Reports.

Good idea I reckon - all of the HP warranty and service information is
clearly stated in the HP documentation - 24/7, toll free, chat, etc.
I guess you found that okay though.

You can also look up retailer information on the free pages of the
Better Business Bureau (www.bbs.org) and determine if the have earned/
received a BBB accreditation and read an overall grade (A+ - F),
reliability reports and customer experiences even if they are not
accredited.

You can drill down to your particular retailer.

Oops - Staples has no BBS accreditation!

 

[David C. Holley]

That could have been due to product planning. *BUT* holding off on the
merchandising a specific product is completely different from not explicity
discussing the service included with HP.

It honestly sounds like you're expecting a sales experience which Staples
doesn't offer. An analogy would be someone wanting the experience of buying
a car from a dealership where the sales person knows and discusses all of
the benefits and features of a car versus buying a car on craigslist.

 

[David C. Holley]

I'm skipping over several messages just to see my response a few minutes
ago. Particularly note my mention of the mgr, and my claim their
approach has nothing to do with me, but has to do with the information
available to the customer. Other than that I am going to report this to
Consumer Reports.

Good idea I reckon - all of the HP warranty and service information is
clearly stated in the HP documentation - 24/7, toll free, chat, etc.
I guess you found that okay though.

You can also look up retailer information on the free pages of the
Better Business Bureau (www.bbs.org) and determine if the have earned/
received a BBB accreditation and read an overall grade (A+ - F),
reliability reports and customer experiences even if they are not
accredited.

You can drill down to your particular retailer.

Oops - Staples has no BBS accreditation!

For that matter he might as well include the fact that Staples never
explicity informed him of the URL to the HP website.