OT ordering online is so easy, canceling an order takes so long

[John Doe]

I love shopping for computer parts online, except at the rare time
when I need to cancel an order.

After a long search and research for a new video card, Saturday
evening I whipped out my VISA check card and ordered from
Comp-U-Plus (first time order).

The money was withdrawn from my bank account faster than I could get
to my bank's web page. Also immediately an e-mail confirmation thank
you notice with my complete order details was sent to me from
Comp-U-Plus.

Comp-U-Plus was satisfied.

Then I noticed that a fellow USENET user had posted a message about
a better product for the same money at Newegg.

Oh no!

I looked around for a while, becoming unpleasantly satisfied that in
fact it was a better card for the same price. Since the day was
still Saturday and there was no way for Comp-U-Plus to ship my order
until Monday, I went back to cancel the order.

After trying to cancel, the only indication that my order was in
fact canceled was a single short line of text on a cluttered web
page. No account or order information was given. No e-mail
confirmation was sent.

The merchandise hasn't been shipped. Why so difficult to put the
money back into the account it came from?

Anybody have 200 bucks to lend?

 

[Chris Hill]

I love shopping for computer parts online, except at the rare time
when I need to cancel an order.

After a long search and research for a new video card, Saturday
evening I whipped out my VISA check card and ordered from
Comp-U-Plus (first time order).

The money was withdrawn from my bank account faster than I could get
to my bank's web page. Also immediately an e-mail confirmation thank
you notice with my complete order details was sent to me from
Comp-U-Plus.

Comp-U-Plus was satisfied.

Then I noticed that a fellow USENET user had posted a message about
a better product for the same money at Newegg.

Oh no!

I looked around for a while, becoming unpleasantly satisfied that in
fact it was a better card for the same price. Since the day was
still Saturday and there was no way for Comp-U-Plus to ship my order
until Monday, I went back to cancel the order.

After trying to cancel, the only indication that my order was in
fact canceled was a single short line of text on a cluttered web
page. No account or order information was given. No e-mail
confirmation was sent.

The merchandise hasn't been shipped. Why so difficult to put the
money back into the account it came from?

Anybody have 200 bucks to lend?

I think you should just wait to be sure it is cancelle. I believe it
was Compuplus that used to have great prices on hard drives, then
charge $30 to ship one ups ground. I'd avoid them.

 

[dawg]

I love shopping for computer parts online, except at the rare time
when I need to cancel an order.

After a long search and research for a new video card, Saturday
evening I whipped out my VISA check card and ordered from
Comp-U-Plus (first time order).

The money was withdrawn from my bank account faster than I could get
to my bank's web page. Also immediately an e-mail confirmation thank
you notice with my complete order details was sent to me from
Comp-U-Plus.

Comp-U-Plus was satisfied.

Then I noticed that a fellow USENET user had posted a message about
a better product for the same money at Newegg.

Oh no!

I looked around for a while, becoming unpleasantly satisfied that in
fact it was a better card for the same price. Since the day was
still Saturday and there was no way for Comp-U-Plus to ship my order
until Monday, I went back to cancel the order.

After trying to cancel, the only indication that my order was in
fact canceled was a single short line of text on a cluttered web
page. No account or order information was given. No e-mail
confirmation was sent.

The merchandise hasn't been shipped. Why so difficult to put the
money back into the account it came from?

Anybody have 200 bucks to lend?

Better call and make sure on Monday morning!!Bad news is it might take
awhile for your money to be available again.
Vendors really aren't supposed to bill you until the item is shipped,but I
haven't found a single one that actually waits.

 

[johns]

I just call them on the phone. Generally that works for the
more reputable companies. There's quite a few that you'll
never reach in time ... NewEgg is one like that. Mwave
will cancel your order on the phone, and you are good to
go. Thing is ... do business with the "good guys" until
they prove otherwise. In your case, make sure you check
several things: While your order to Comp-U-Plus may
have been canceled and will never ship, their billing
company will have still taken your money, and when you
try to get it back, they will want to charge you a service
fee. Call your VISA people at the number on the back of
your card and report this and what you are trying to do.
They can be a big help sometimes. I've even had them
credit me for the purchase, and then they went after the
company and their "service fees".

johns

 

[trifecta]

This is what I do, your example being ONE of the reasons. I buy from
www.jr.com. I go onlne and fill my shopping cart, then while it's
still onscreen, I call their 800 phone number, and place the order with
one of their sales people, just reading down the list of my cart. When
finished, the sales person gives me their phone extension, name, and my
order number, if I need to contact them for any reason. Their prices
are very competitive, sales staff very courteous and helpful. I
wouldn''t even care if their cost was a little more, as the extra
service is well worth it in IMO. One time I needed to change an order,
called and got the sales rep voice mail. I left my phone number, and
within about 10 minutes, they called me back. I know this doesn't help
your present situation, but something you might want to consider for
future orders.

 

[sbb78247]

I love shopping for computer parts online, except at the rare time
when I need to cancel an order.

After a long search and research for a new video card, Saturday
evening I whipped out my VISA check card and ordered from
Comp-U-Plus (first time order).

The money was withdrawn from my bank account faster than I could get
to my bank's web page. Also immediately an e-mail confirmation thank
you notice with my complete order details was sent to me from
Comp-U-Plus.

Comp-U-Plus was satisfied.

Then I noticed that a fellow USENET user had posted a message about
a better product for the same money at Newegg.

Oh no!

I looked around for a while, becoming unpleasantly satisfied that in
fact it was a better card for the same price. Since the day was
still Saturday and there was no way for Comp-U-Plus to ship my order
until Monday, I went back to cancel the order.

After trying to cancel, the only indication that my order was in
fact canceled was a single short line of text on a cluttered web
page. No account or order information was given. No e-mail
confirmation was sent.

The merchandise hasn't been shipped. Why so difficult to put the
money back into the account it came from?

Anybody have 200 bucks to lend?

take it all bitch

 

[Alan]

I quit leaving messages in cases like that, nobody from bank, insurance
company EVER called me back

--
Alan KAKAREKA
Data Recovery Services
Customer Service Manager
phone: 786-253-8286
E-mail: (e-mail address removed)
http://www.247recovery.com
Miami, Florida, USA
---

 

[John Doe]

I've heard a few negative comments recently about NewEgg, but I
think it's still rocks. I just had a slight mixup with them and
there automated system handled it.

On the other hand, their sister store ChiefValue is apparently
running on a slow server.