Today, dobey made these interesting comments ...
Well it's not uncommon for some drives not to like certain
brands of media. I have an older DVD drive which is selective
about which disks it reads, but I only keep it for
compatability, to test disks I have made in a DVD writer, they
work fine.
It never ceases to amaze me why people skimp a few cents per disc
on no-brand media when it is important backups or other valuable
data they intend to record to optical. Ditto for buying ultra-
cheap drives.
I highly agree with you about media type, the biggest reason for
some failures is that a particular version of CD/DVD reader drive
may not like certain colors of dye on the plastic backing or may
not like the speed rating and just refuse to read. Over the
years, I have discovered that my PC likes Verbatim and Memorex
the best, my first car with a CD player liked TDK, and other
devices either did or didn't work depending on media. Right now,
I have a very new DVR for my TV that simply will not write to any
kind of Memorex DVD, and won't write reliably to dual-layer or
single layer +R type discs. I found that it likes Verbatim DVD-R,
not DVD+R, and I found a way around needing dual layer.
I had the odd situation years ago of buying a cheap CDRW
drive, and it couldn't read part of the pressed setup disk
that came with it. Gave me a "not a valid application"
message, but the disc was fine in another drive. Occasionally
I would get a CD from a magazine that wouldn't read properly,
often the disc could be heard thrashing and it would take a
long time to load.
This was on various brands of CD reader and writers over the
years.
I think we've pretty much beat this thread to death. The OP needs
to try to narrow down exactly what it is that his wife's laptop
doesn't like whether it is media type, file type of the data
being burned, something about the data itself, file names, folder
trees if any, something, that is different than all the others.
It may be as easy to fix as reburning, as has been suggested by
others, to different media brand(s) until it works or it may be
as difficult and expensive as buying a new drive. Or, maybe just
sucking it up and living without whatever is on this one CD.