Organizational Forms Libray Setup on Server - Not Available on Clients

[Yanick]

I'm experiencing an annoyance were we have set up an Organizational
Forms Library on Exchange set the appropriate permissions for the
Domain Admins to view and publish forms to the library (I have also had
the Exchange setup verified by a MS Certified support company), however
the Outlook clients cannot see the Organizational Forms Library on the
drop down list of available forms when the user attempts to "Publish
Form as" when in form design mode.


Any Ideas?




Setup:
Exchange 2003 Enterprise
Server 2003
2003 Forest and AD
Outlook 2000/2/3 Clients



Regards

 

[Sue Mosher [MVP-Outlook]]

The symptoms would indicate that the permissions are not set right, regardless of what the verifier said. What, in fact, are the client permissions on that folder?

 

[Yanick]

Sue,


Is it possible if i could have an email address to send you some
screen shots.

Ian

 

[Sue Mosher [MVP-Outlook]]

If you want to share screen shots, post them somewhere and include a link in your post here. You'll also need to recap the issue, since you've omitted details in this post.

 

[Yanick]

Sue,


I had a good scour of the user permissions there was no issues there,
in the end we raised a call with MS and after a while the fix was as
follows.

---------------------------------------------------------------------------

Using Windows 2000 support tools ADSI Edit. navigate to: Configuration
Container CN=Configuration,DC=xxxx CN=Services CN=Microsoft Exchange
CN=APS CN=Administrative Groups CN=Servers CN=SERVERNAME right click on
above key and choose properties in the drop-down for "select which
properties to view" choose "both" in the drop-down for "Select a
property to view" choose: 1: msExchFoldersAffinityCustom and clear the
entry in there - click "apply" 2: msExchFoldersAffinityList and clear
the entry in there - click "apply"

Ok and close all windows

Restart Exchange Information store service (this will drop the
connection for logged in users to exchange)

Open Outlook and see if the Organizational Forms Library is now
showing.