Option to recall msg does not appear

[Guest]

In Outlook 2003, after opening a msg in the Sent Folder, the "Recall This
Message..." option does not appear under the Actions drop down menu. It
works as expected on several others, but just not this one. So what am I
missing and how can I make the option show as we are used to seeing it?

 

[Milly Staples [MVP - Outlook]]

Are you using Personalized Menus? Are you using the Exchange mailbox or a
personal folders file for the default delivery location?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, SteveW asked:

| In Outlook 2003, after opening a msg in the Sent Folder, the "Recall
| This Message..." option does not appear under the Actions drop down
| menu. It works as expected on several others, but just not this one.
| So what am I missing and how can I make the option show as we are
| used to seeing it?

 

[Guest]

Good Morning Milly,

I am trying to recreate this problem for a client in my organization that
has inadvertantly caused the action option to disapear in sent items. You
mentioned that customizing the menus will cause this to happen. Please tell
me how do you customize the menus to cause this problem so i may recreate
this problem so i may resolve the problem for the client. i assume that
reinstalling office may do the trick also, but i am not sure. Any help on
this issue will be greatly appreciated.