operating system reboots randomly

[Cpufused]

Hello,

My computer reboots at random times sometimes giving me a
blue screen with suggestions such as:

run a memory check
run system diagnostic check
check for faulty or mismatched memory
try changing video adapters
disable or remove any newly installed hardwre, drivers or
software.

Any idea what this is?

 

[Greg Stigers]

We would need more information from the blue screen to be of much help.
Please see "Blue Screen Data" at
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ddtools/hh/ddtools/bcintro_58tv.asp
This should help you see which information on the blue screen is immediately
related to the cause of this, which would be the stop code (about which this
page says "This is the most important item on the screen"), and the "Bug
Check Symbolic Names". You can of course go on to the next section, Blue
Screen Codes, and attempt to interpret these yourself.

Also, rather than waiting for this to happen again, you can run dumpchk to
get the BugCheckCode. See "How to Use Dumpchk.exe to Check a Memory Dump
File" at
<<http://support.microsoft.com/?id=156280>>

And I'm sure we all hope that your CPU is not really fused.
--
Greg Stigers, MCSA
this space for rent

Hello,

My computer reboots at random times sometimes giving me a
blue screen with suggestions such as:

<snip>

 

[Kristofer Gafvert]

Hello,

I suggest that you try the suggestions given. Have you installed any new
hardware recently? Have you updated any drivers?

The problem seems to be hardware related, and that a driver is not working
as expected. Sometimes the Event Log can give you more information
(Start->Run, type eventvwr.msc). The information i am looking for is a file
name, telling you that this specific file caused the problem. If we get to
know this, we just need to find out the hardware related to that file, and
then update the driver, which probably fixes the problem.

Do you get any filename from the blue screen you see?

 

[Saga]

I can share my experience with you.

I had a Win 2K installation, then suddenly I started getting this
problem. The PC would do a cold boot once in a while. Time
was not a factor, so it wasn't a heating problem. I found two
problems with my PC:

1. I was using a 40 conductor IDE cable when the better choice
was to use an 80 conductor cable.
2. One of my DIMMs was malfunctioning.

The reboot happened so fast, that if I got a blue screen, I didn't
see it. I would see a quick blue flash, so I image that it did attempt
something similar, but that is only an assumption. The problem
persisted after I replaced the DIMM and the cable, so I assumed
that perhaps sme critical OS files were currupted, so I did a full
reinstall. It has been working well ever since.

Before the reinstall, I did the following, but was unable to fix the
problem:

Installed SP4
Did online virus check at Trend (I suspected a virus because the PC
did other odd things, like my CD-RW s/w would sometimes work
and sometimes not. I also would get an svchost error once in a while)
Examined task admin for strange apps or processes

The install was perhaps the longest route, but that did it for me.

Good luck!
Saga

 

[cpufused]

I have not installed any new hardware recently nor updated
any drivers. I did however find 19 viruses on my computer
and eventually got them off using norton and mcafee in
combination. Both programs show no current viruses on my
system. In terms of software I installed all the current
Windows updates and Norton 2004. I'm not sure when in
that entire process the crashing started.

One of the blue screens I saw.. the latest one, there are
about three repeating ones.. had at the beginning.

STOP: 0x000a (0x74890080, 0x00002,0x0000, 0x80404000)
IRQL_NOT_LESS_OR_EQUAL

xxx Adress 80404000 base at 80400000 Date stamp 4047db83 -
ntoskrnl.exe

Looking on the event log there are to be a bunch of cdrom
warnings but nothing durring or around the time of a crash

"An error was detected on device \Device\CdRom0 during a
paging operation. "

and I have done nothing in terms up drivers for my cdrom
ever. I looked into the device manager and searched for
driver updates on the windows update page and it came back
with no new updates.

?

 

[cpufused]

I also seem to get this error in my event viewer a lot
right before the computer dies.

The Remote_Procedure_Call service failed to start due to
the following error:
The system cannot find the file specified.

 

[cpufused]

According to Microsoft Knowledge Base Article - 245538
http://support.microsoft.com/default.aspx?scid=kb;en-
us;245538&Product=win2000
I need to remove the remote command service utility. I
don't have rcmd.exe or rcmdsve.exe installed on my
computer.

Any idea?

 

[Greg Stigers]

A better article would be "Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL" at
<<http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ddtools/h
h/ddtools/bccodes_6vxj.asp>>
Searching microsoft.com from IRQL_NOT_LESS_OR_EQUAL and ntoskrnl via google
<<http://www.google.com/search?as_q=IRQL_NOT_LESS_OR_EQUAL+ntoskrnl&as_sites
earch=microsoft.com>>
yields about 18 English language hits (you might want to go to advanced
search to set that option). The three that caught my eye the most are
<<http://support.microsoft.com/?id=315377>>
<<http://support.microsoft.com/?id=288602>>
<http://www.microsoft.com/windows2000/techinfo/reskit/samplechapters/fnhd/fn
hd_exe_woti.asp>
That last one is another general page, but with a good overview of this
problem, among others. There were also some references to multiple processor
systems. If yours is, you might want to look at them as well.