:
:
When I boot up my pc normally I have 2 desktops.
1 for others (guests) and 1 for me (John) so there is a choice of
2.
When I boot in safe mode I get a choice only for administrator or
others
and
not for me (John)
If I go with administrator I cant access my desktop and the same
with
others, I tried going via C drive and and also switching users to
no
avail,
it also denies me access if I try accessing this way. ( I am the
admin
account on the PC)
How can I boot in safe mode on to my desktop?
thanks
What happen when you tried with the administrator, did it give an
error
message?.
Try to log with administrator and leave the Password blank unless
you
setup
a password during installation of the OS enter this, if not then
leave
blank.
Why you would like to log into safe mode and are you able to log
into
Normal
mode ?, if yes try to create another account with admin privileges
and
seee
if that will log in both Modes, if so your accoutn for (john) is
corrupted
and you need to copy the data from John to John1 <= your new account
4
example.
How to copy data from a corrupted user profile to a new profile
http://support.microsoft.com/kb/811151
HTH.
nass
==
www.nasstec.co.uk
There was no error message when I logged on as administrator.
I have set a password and using it does give me access to admin.
I was using safe mode in order to run some virus scan checks, I had
downloaded the programme to my desktop but when in safe mode could not
access my desktop, so had to scan in normal mode, so yes I can log in
in
normal mode.
If you can log into Normal Mode then try these cleaning steps:
Open a run command and trype in;
regedit click [OK]
On the Registry Editor locate this Keys:
[-] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run =
Look in the Right Pane/Window and delete the entries for these programs
you
think it is malicious.
[-] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run =
Look in the Right Pane/Window and delete the entries for these programs
you
think it is malicious.
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties
window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .
Click on General Tab (1st Tab on the left) and you will see a Button
called
[ Clear History ..] click on it to clear your History caches, then
click
on
[Delete Files..] to delete Internet Files created over the time, click
on
[
Delete Cookies...] to delete your cookies left by visiting websites.
= Then try to Disable the Add-Ons on your Browser somehow installed on
your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there
Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them
one-by-one
later and see which is the culprit or you can send them here in your
next
post) and click [OK] to confirm your Changes.
Click on Advanced Tab and scroll down under the browsing option and
uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.
=Run a scan from here online:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
2.... And also for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
Run disk Clean Up and check all the boxes to clean up all temps.
3= If you still can't rid of infection download the Hijackthis and send
the
report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(
http://aumha.org/downloads/hijackthis.zip) is the preferred tool to
use.
It will help you to both identify and remove any hijackware/spyware.
Post
your log to
http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2,3) at a time and see if the infection be
eradicated from your system
HTH.
Let us know.
Regards,
nass
----------
www.nasstec.co.uk
Thanks nass,
The reason for going in to safe mode was as a result of posting a Hijack
log
and following their advice with a couple of downloaded programmes, I am
sure
the virus has now gone (just waiting on a final analysis of log) I just
discovered the `safe mode` issue as a result of this, it hasnt caused any
real issues but will try and get it resolved.
