one user can't access outlook but can use OWA

[James]

Hi

Strange problem.

One of my users can get access to emails fine from OWA.
However, when they open Outlook Client (XP) it keeps
prompting for their login curdentials...

When we enter the correct user name and password it says
it's wrong and offers to change it - we can't do that as
it says she has no permissions...

I can get access to her inbox in offline mode (unplug the
network cable) so she can read her messages (new messages
arrive fine).

She can not send any emails from outlook at she gets an
NDR from exchange saying its not possible with that
account...

We deleted the user and readded her, changer her password
and nothing seems to work!

Pls help!

 

[Nikki Peterson [MVP - Outlook]]

Could it be a permissions problem?

Outlook needs to modify some registry settings when it
starts up. Try reading the following KB article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290231

Might be that the OST file is corrupt. I think I would try
deleting all *.ost files on the hard-drive.

Close Outlook
Perform a FIND (click on desktop and press <F3>)
(If you are using XP or W2K operating system be
sure to look in hidden files)
Look for *.OST files.
Delete all that you find from the find window.
Restart Outlook.

When you restart Outlook it will rebuild a fresh new
ost file. Depending on how much information you
keep in your mailbox this can cause the first opening
to take longer than normal.

Then maybe start with a fresh profile...

--
Nikki Peterson [MVP - Outlook]

Hi

Strange problem.

One of my users can get access to emails fine from OWA.
However, when they open Outlook Client (XP) it keeps
prompting for their login curdentials...

When we enter the correct user name and password it says
it's wrong and offers to change it - we can't do that as
it says she has no permissions...

I can get access to her inbox in offline mode (unplug the
network cable) so she can read her messages (new messages
arrive fine).

She can not send any emails from outlook at she gets an
NDR from exchange saying its not possible with that
account...

We deleted the user and readded her, changer her password
and nothing seems to work!

Pls help!