I have used Amazon.co.uk before and I found their level of service good, with reasonable pricing.
The price is quoted with the VAT (Value Added Tax, 17.5% in UK) included, without the shipping costs. The cost of shipping depends on what you buy, so for everything you buy from Amazon, add on the relevant costs detailed here.
I've just bought a Canon Powershot A40 digital camera from Amazon. The price was the cheapest I could find and delivery was very fast. My only criticism is that they stated the camera would be delivered by first-class mail, which arrives before I leave for work in the morning. In fact it came by Parcel Force and needed a signature. As I wasn't at home when Parcel Force arrived it was not delivered, but I managed to pick it up that evening from the local Parcel Force depot. Not a major problem, but they could have made it clear on their web site. With hindsight, it is probably better to have to sign for delivery as it is more secure. Overall, though, excellent price and service.
I've used Amazon dozens of times. They've got some really good ideas - their 'wishlist' feature is excellent for this time I've year - most of my extended family now uses it!
They're often the cheapest, not always the fastest - but they're completely reliable IME. They've got the message that if you don't deliver people's presents in time for Christmas when you said you would, you'll lose them for ever. I've learned to trust them over the past few years.
I haven't needed their customer service dept myself, but my brother did - and they were excellent in sorting out getting an 18th birthday present there on time after they'd (initially) cocked up.
Ordered a Pioneer DV565S from Amazon on 12/1, when website stated delivery in 1-2 weeks. Product still hasn't arrived and could take upto 16/2 to reach me.
I suggested to Amazon that they should change their product availability time to indicate that it could take much longer for them to fulfill the order than the 1-2 weeks indicated. Their response is that if someone puts an order in now, it will only take 1-2 weeks BUT if it is delayed then they will tell the customer at the time.
Below is copy of email:
Thank you for contacting Amazon.co.uk with your enquiry.
When we determine that a customer's order is going to miss its
initial availability promise, Amazon.co.uk automatically notifies
customers by e-mail of any delay to an order.
To provide improved customer service, the e-mail delivers
notification of any new changes to delivery estimates that may arise
as a result of supply fluctuations or may cancel an item should it
prove to be unobtainable.
Our website still reflects the correct information, as we expect to
receive stock now within 1-2 weeks. If you were to place an order
for the "Pioneer DV-565S Silver Multi-region DVD Player" today, we
would expect to be able to fulfil your order within this time and
would inform you of any changes to this availability estimate.
I hope this e-mail clarifies this situation for you. Thank you for
I have used Amazon a few times for a few different things and in general my experience has been good/OK.
However, I placed an order for 2 CD's on 11th Jan 2005. One was sourced through a 3rd party in Canada and the other sourced in the UK. UK despatch did not occur until late January and I alerted them to the fact that I had not recieved any goods on 6th February. A replacement order was set up from the UK for Item #1 which was not despatched until 22nd February!!! Order #2 coming from Canada seems to have been completely lost, perhaps in customs, I am still waiting to hear from the 3rd party supplier...or customs.
Its 3rd march and neither item has been recieved. Is this a record?