Amazon Order
Ordered a Pioneer DV565S from Amazon on 12/1, when website stated delivery in 1-2 weeks. Product still hasn't arrived and could take upto 16/2 to reach me.
I suggested to Amazon that they should change their product availability time to indicate that it could take much longer for them to fulfill the order than the 1-2 weeks indicated. Their response is that if someone puts an order in now, it will only take 1-2 weeks BUT if it is delayed then they will tell the customer at the time.
Below is copy of email:
Dear Customer
Thank you for contacting Amazon.co.uk with your enquiry.
When we determine that a customer's order is going to miss its
initial availability promise, Amazon.co.uk automatically notifies
customers by e-mail of any delay to an order.
To provide improved customer service, the e-mail delivers
notification of any new changes to delivery estimates that may arise
as a result of supply fluctuations or may cancel an item should it
prove to be unobtainable.
Our website still reflects the correct information, as we expect to
receive stock now within 1-2 weeks. If you were to place an order
for the "Pioneer DV-565S Silver Multi-region DVD Player" today, we
would expect to be able to fulfil your order within this time and
would inform you of any changes to this availability estimate.
I hope this e-mail clarifies this situation for you. Thank you for
choosing Amazon.co.uk.