OL2003 - A program error occurred.

[Geoff]

A few of our employees are experiencing some problems with
Outlook 2003. I will outline two of the major problems
here, and hope that someone will be able to provide some
solutions. Here we go.

Problem 1:
When an employee right clicks on an object on the desktop,
and selects SendTo > Mail Recipient they recieve this
error:
A program error occurred. Quit Outlook and Microsoft
Windows and then start again.
This employee has had their box recently upgraded from
OL2000 to OL2003. I've checked the registry settings for
HKEY_CLASSES_ROOT\mailto\shell\open\command and changed it
from a reference to the 2000 file, to the 2003 file, since
it was not changed in the upgrade, and I still receive
this problem.

Problem 2:
When an employee clicks on a link that is a "mailto:"
link, it causes the error:
A program error occurred. Quit Outlook and Microsoft
Windows and then start again.


I have no idea what could be causing these problems, and
was wondering what course I should take in solving the
problems. I thank anyone who replies in advance, and I
hope maybe someone will benefit from this thread.

 

[Guest]

Both are upgraded from OL2000, and are on the same
Exchange 2000 server.

 

[Guest]

It seems that during the upgrade, it didn't remove Office
2000, so that's where the errors were. Simple fix: Make
sure Office 2000 doesn't show up in the add/remove
programs, if it does, uninstall, then perform a repair
installation on the Office 2003.