OL XP: Could not open. Please try again.

[Rod Templeton]

OS: WinXP SP2

I was running Office XP Pro with no problems. Upgraded to
Office 2003 Pro. Outlook would then not show any email.
All I got was the To:, From: info, etc. The actual body of
the message, whether new or previously on the system was
gone. Removed 2003 and reinstalled XP. Now, when I click
Send/Receive in OL, I get a error box popup that says
"Could not open the item. Try again". I've tried
reinstalling after removing all data files, and again after
removing the Outlook folder in Application Data. Any
suggestions that anyone could provide would be very much
appreciated.

Thanks,
Rod

 

[Andreas Roeder]

Hi Rod,
maybe you try to clear the cache.
It runs also in OL2003
1. On the Tools menu, click Options, and then click the Other tab.
2. Click Advanced Options.
3. In the Advanced Options box, click Custom Forms.
4. In the Custom Forms box, click Manage Forms.
5. In the Forms Manager box, click Clear Cache.

 

[Rod Templeton]

Hi Andreas,

Thanks for the suggestion. Unfortunately, it didn't work.

Rod