OL 2003 won't use my contacts for sending email

[Jeff]

I apologize if this is a duplicate post, I searched for
several hours and found similar posts but none that had
answers that worked.

I am beta-testing Outlook 2003 for my company and have run
into a little snag. My contacts are all in place from a
prior version of Outlook (2000) but when I try and enter a
contact's name and use the auto-resolution feature (Ctrl-
K, Name Checking) it always comes up as not available. If
I go into the Contacts and right-click and select send new
message to contact, it works fine.

In several other posts, they suggested that one would need
to enter the properties of the contacts folder and
select "Show this folder as an e-mail Address Book". This
option is greyed out for me. I saw that several other
posters had a similar problem, but the solutions given to
them did not work for me. We are set up thru an Exchange
server (not sure of the version) and all the company's
contacts work fine. One quirk that I did notice is it
will no longer resolve the global names using "First-name
Last-name" format, everything has to show up as "Last-
name, First-name" or it says No Suggestions. However that
quirk is pretty trivial compared to the contact list being
unavailable...

Any ideas??

....jeff...

 

[Sue Mosher [MVP-Outlook]]

Add the Outlook Address Book through the Tools | E-mail Accounts wizard (the
address book part).

 

[Jeff]

I had already seen that suggestion and tried it before,
but to no avail. I went back in on your suggestion and
tried to add it again and found that I had left it in
there since yesterday. Guess what? It works now. Maybe
it just needed to be rebooted? I had restarted Outlook
several times yesterday, but hadn't rebooted the computer
until this morning.

Thanks for your help.

....jeff...