Officejet incomplete printing

[Andrew Rossmann]

The drive on my father's laptop died, so I had to replace it and
reinstall XP Home.

He has an OfficeJet 7310 as the main printer, and a 6150 (or was it
6250) used in an RV during the summer.

I downloaded and installed the 7310 drivers from HP. The printer worked
fine initially. Then I rebooted and checked again. It would start
printing, then the spooler would pop up an error that it failed, and the
printing would stop. Sometimes, it would eject the page and print a bit
more, but eventually just eject that and stop for good.

This is using USB. We can't use the network connection on the 7310 as
starting up iTunes causes the printer itself to blue-screen and crash (I
do mean the printer, not Windows!!) Other than Windows having been
reinstalled onto a new drive, all the cables and USB hubs are UNCHANGED
from before.

The little 6250 either does the same, or would just suddenly start
flashing all it's light and displaying an 'E' in it's LED display.

I tried uninstalling/reinstalling. I tried different 'ports' listed.
USBxxx would at least try to work. DOT4USB wouldn't work at all.

Any ideas?

 

[Jerry1111]

The drive on my father's laptop died, so I had to replace it and
reinstall XP Home. [cut]
I tried uninstalling/reinstalling. I tried different 'ports' listed.
USBxxx would at least try to work. DOT4USB wouldn't work at all.

Any ideas?

Laptop->hdd died->reinstall.

Did you install all the manufacturer-delivered drivers for this laptop?
Where did you get it from? Cd sold with laptop or internet? If internet
- is the model number _exactly_ matched between download and your laptop?
It must be something (might be sth as simple as not having updated
windows after install) software-related.

 

[Andrew Rossmann]

Small test pages?


No flow control, buffer overflow?


So it's two printersthat don't work on the same PC, with
similar symptoms? Looks like it is the PC that is the common
factor..


Why reinstall XP after the drive failed? XP seems quite
resiliant to swapping drives, both IDE, SATA and eSATA.
Only problem if you put a 1TB drive on a mobo or
laptop that doesn't support large drive addressing.
You might see "New hardware found" then "Your new
hardware is ready for use"

USB port, without add-on hub and extra cables?

Maybe fresh install of XP missed some drivers, genuine
MS$ disc, any error messages during install?
Occasionally you get asked do you want to install
things like SCSI support, etc, etc. did you get
any or miss any?
Tried a re-install of XP then selecting REPAIR
option?

The drive FAILED. How do I get data off a drive that even the BIOS won't
see? Everything had to be reinstalled. There was some backup of
individual program data, but not an image like Ghost.

I tried the simple Print test page from printer properties, and from
programs. No luck. When it did work, I did print some multi-page web
pages, so it did work fine normally. Even the duplexer worked.

All laptop drivers are up to date. XP Home is fully up to date. Trying
to reinstall the printer drivers briefly worked, but failed again after
a reboot. The popup from the print spool icon in the notification try
simply said the print failed. The document list would show Error-
printing or something like that, then delete the document.

 

[Jerry1111]

All laptop drivers are up to date. XP Home is fully up to date. Trying
to reinstall the printer drivers briefly worked, but failed again after
a reboot. The popup from the print spool icon in the notification try
simply said the print failed. The document list would show Error-
printing or something like that, then delete the document.

Just a thought - you're not sharing the printer? You didn't fiddle with
permissions/ownerships? I know that it makes strange results with XP
Home on my wife's laptop.
Also is there a change when you try to print logged on as administrator?

 

[TJ]

The drive on my father's laptop died, so I had to replace it and
reinstall XP Home.

He has an OfficeJet 7310 as the main printer, and a 6150 (or was it
6250) used in an RV during the summer.

I downloaded and installed the 7310 drivers from HP. The printer worked
fine initially. Then I rebooted and checked again. It would start
printing, then the spooler would pop up an error that it failed, and the
printing would stop. Sometimes, it would eject the page and print a bit
more, but eventually just eject that and stop for good.

This is using USB. We can't use the network connection on the 7310 as
starting up iTunes causes the printer itself to blue-screen and crash (I
do mean the printer, not Windows!!) Other than Windows having been
reinstalled onto a new drive, all the cables and USB hubs are UNCHANGED
from before.

The little 6250 either does the same, or would just suddenly start
flashing all it's light and displaying an 'E' in it's LED display.

I tried uninstalling/reinstalling. I tried different 'ports' listed.
USBxxx would at least try to work. DOT4USB wouldn't work at all.

Any ideas?

I know next to nothing about XP, but here's a thought:

Depending on how the drive failed, you might have another hardware
problem that either caused the failure in the first place or is a result
of it. Maybe the Motherboard isn't communicating properly with the new
hard drive now and then, but not so badly that it raises flags. Or maybe
the usb controller is messing up. Intermittent motherboard problems can
show as very funny symptoms.

I just got through diagnosing a bad motherboard after trying
unsuccessfully to install a stable Linux on the hard drive on and off
for about three months. Ordinarily Linux is extremely stable, but it
never was with this board. At first I just thought it was some kind of
incompatible hardware, but it SHOULD have worked. Everything would seem
to install just fine, but after you used it a while it would crash, or
it would crash while booting. That just isn't Linux behavior. Another
problem it had was that it wouldn't boot from a new LG dvd burner, but
it would from an old dvd player - and that has nothing to do with Linux.
I replaced the motherboard and CPU with a used outfit from Ebay that was
twice the speed of the original, and now everything is rock-solid,
working as it should.

As I said, just a thought. That was a desktop, not a laptop, but the
principles are much the same. If you have another usb device, like a
thumb drive or camera, I'd try and see if that works.

TJ