office xp (2002) attachment problem

[RJ]

I have a user who was recently upgraded to a new machine. The machine is
windows XP and I have installed office XP (2002). If the user sends an email
with an attachment the person will recieve the email but there is no
attachment. This only happens if the mail is sent to someone outside the
office. If he sends an email to someone in the office the attachment is
present. I also had him send an email to a hotmail account and this worked
fine.

I know it is not the receiver because anyone else in the company can send
the email to the person and the attachment is present. Plus this happens to
all the clients he sends an email with attachment.

Has anyone seen this before?

Any suggestions?

Thanks in advance.

 

[RJ]

"Oh, one other thing. It makes no difference on the attachment (zip, pdf, or
doc) I also made sure the firewall on xp is disabled.

 

[Brian Tillman]

I have a user who was recently upgraded to a new machine. The machine
is windows XP and I have installed office XP (2002). If the user
sends an email with an attachment the person will recieve the email
but there is no attachment. This only happens if the mail is sent to
someone outside the office. If he sends an email to someone in the
office the attachment is present. I also had him send an email to a
hotmail account and this worked fine.

If the sender is using Rich Text format, this could be the reason. Only
another Outlook user will be able to see attachments on Rich Text messages.

 

[RJ]

He was set to HTML. I also tried plain text

 

[Brian Tillman]

He was set to HTML. I also tried plain text

Was the person sending to a contact in his Contacts folder? If so, open the
contact record and double-click the email address. See if there is an
"Internet format" drop-down that's set to "Send using Outlook Rich Text
Format". If so, change it to "Let Outlook decide the best sending format"
and then it will obey your message format settings.