Office Proffesional 2003 unable to open files.

[Guest]

I am having problems with opening saved files in both word and excel. When I
try to open a file it gives me the message "the file (name of file) is not
available". When I exit word or excel i get the meassgae "the file normal
already exists. Do you want to replace the existing file?" I also get the
message "changes have been made that effect the global template. DO you want
to save those changes?"
I am at a loss as to what to do. If I go into my files through "My Computer,
My DOcuments" the files are all there, with a file size listed e.g. 21kb. I
just can't open them!
If anyone has any suggestions I would be very grateful.
THanks in advance!

 

[Suzanne S. Barnhill]

Both problems are symptomatic of problems with the Norton Office Plug-in. If
you have Norton AntiVirus installed, disable the plug-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

Thank you so verymuch Suzanne. I did just as you said and it worked!!! You
don'tknow how frustarting this has been for me, or maybe you do!
THanks Again!

 

[Guest]

I am having problems with opening saved files in both word and excel. When I
try to open a file it gives me the message "the file (name of file) is not
available". When I exit word or excel i get the meassgae "the file normal
already exists. Do you want to replace the existing file?" I also get the
message "changes have been made that effect the global template. DO you want
to save those changes?"
I am at a loss as to what to do. If I go into my files through "My Computer,
My DOcuments" the files are all there, with a file size listed e.g. 21kb. I
just can't open them!
If anyone has any suggestions I would be very grateful.
THanks in advance!

 

[Guest]

Hi , I am shobana, Having the same problem. Please let me know how to
disable the plug in . I tryed to uninstall Norton AntiVirus but it says,
"Norton Antivirus
cannot be uninstalled".
Thanks,
shobana.

 

[Graham Mayor]

You don't have to uninstall NAV. Checking of Word/Office documents can
usually be deselected in the AV program by turning off its Office Plug-in
from the NAV application's options.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows > Start >
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[Guest]

Thanks Graham. Now the problem is solved. Thanks a lot.
Shobana.

 

[Guest]

Both problems are symptomatic of problems with the Norton Office Plug-in. If
you have Norton AntiVirus installed, disable the plug-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.



how do i disable the norton ant virus plug in? which folder contains it

please help
its driving me crazy coz i cant open any of my files.
thanks

 

[Suzanne S. Barnhill]

1. Open Norton AntiVirus (right-click on the Systray icon and choose this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

i have the same problem. I have nav installed but donot use. can someone
please advise asap!!1

 

[JoAnn Paules [MVP]]

This isn't a Word issue. I would suggest contacting Norton and asking them
for support. (And I will warn you, it ain't gonna be easy to get someone
there to help.)

--

JoAnn Paules
MVP Microsoft [Publisher]

 

[Suzanne S. Barnhill]

1. Open Norton AntiVirus (right-click on the Systray icon and choose this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.