Office (Outlook) 2003 MSI Failure

[Joe]

Hello everyone,

I am going crazy.

I have been trying for days to install Outlook 2003 at work. The MS
Installer is not cooperating.

I already ran the installer cleanup utility. I'm running XP SP2,
completely updated. Can someone please suggest what may be the problem?
I have done extensive google groups searches, and have not come up with a
solution.

The installer log is over 6mb, so I have only attached the portions that
looked "interesting"

Thanks

Joe


Microsoft Office 2003 Setup(0012).txt:

-------------------------------------

Successfully launched MsiExec....
4/18/2006 8:45:08 AM Chained install return code: 1603

Exit code was an error.
Shutting down chained setup processing.
Set Verbose logging for subsequent setup.


***** Setup exits
4/18/2006 8:45:08 AM
(return = 1603)

-------------------------------------

Microsoft Office 2003 Setup(0012)_Task(0001).txt:

-------------------------------------

Property(S): ProductToBeRegistered = 1
MSI (s) (78:04) [08:45:07:948]: Attempting to delete file C:\WINDOWS
\Installer\34e60ed.mst
MSI (s) (78:04) [08:45:07:948]: Unable to delete the file. LastError = 32
MSI (s) (78:04) [08:45:07:998]: MainEngineThread is returning 1603
MSI (s) (78:04) [08:45:07:998]: Destroying RemoteAPI object.
MSI (s) (78:48) [08:45:07:998]: Custom Action Manager thread ending.
MSI (c) (08:04) [08:45:08:018]: Back from server. Return value: 1603
MSI (c) (08:04) [08:45:08:018]: Decrementing counter to disable shutdown.
If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (08:04) [08:45:08:018]: PROPERTY CHANGE: Deleting SECONDSEQUENCE
property. Its current value is '1'.
Action ended 8:45:08: ExecuteAction. Return value 3.
MSI (c) (08:04) [08:45:08:018]: Doing action: SetupDW
Action 8:45:08: SetupDW.
Action start 8:45:08: SetupDW.
MSI (c) (08:04) [08:45:08:018]: Transforming table CustomAction.

MSI (c) (08:04) [08:45:08:028]: Transforming table Binary.

MSI (c) (08:F4) [08:45:08:028]: Invoking remote custom action. DLL: C:
\DOCUME~1\SMITHJO\LOCALS~1\Temp\MSI19F.tmp, Entrypoint: SetupDWMain
SetupDW launching DW: " -d"C:\DOCUME~1\SMITHJO\LOCALS~1\Temp\DW1A0.tmp"
SetupDW failed to launch DW: 2
SetupDW launching DW: "C:\Documents and Settings\SMITHJO\Desktop
\Outlook2003\files\PFILES\COMMON\MSSHARED\DW\dw20.exe" -d"C:\DOCUME~1
\SMITHJO\LOCALS~1\Temp\DW1A0.tmp"
SetupDW launched DW
Action ended 8:45:08: SetupDW. Return value 1.
Action ended 8:45:08: INSTALL. Return value 3.
MSI (c) (08:04) [08:45:08:279]: Destroying RemoteAPI object.
MSI (c) (088) [08:45:08:279]: Custom Action Manager thread ending.

[...]

Property(C): ProgressActionText = Now Installing Outlook
Property(C): LastInstallDialog = Summary
Property(C): RemovingOutlook = 1
=== Logging stopped: 4/18/2006 8:45:08 ===
MSI (c) (08:04) [08:45:08:639]: Note: 1: 1708
MSI (c) (08:04) [08:45:08:649]: Product: Microsoft Office Outlook 2003 --
Installation operation failed.

MSI (c) (08:04) [08:45:08:649]: Attempting to delete file C:\DOCUME~1
\SMITHJO\LOCALS~1\Temp\354fbb8.mst
MSI (c) (08:04) [08:45:08:649]: Unable to delete the file. LastError = 32
MSI (c) (08:04) [08:45:08:659]: Grabbed execution mutex.
MSI (c) (08:04) [08:45:08:659]: Cleaning up uninstalled install packages,
if any exist
MSI (c) (08:04) [08:45:08:669]: MainEngineThread is returning 1603
=== Verbose logging stopped: 4/18/2006 8:45:08 ===

-------------------------------------

 

[Milly Staples [MVP - Outlook]]

Have you tried using the .exe rather than the .msi?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joe asked:

| Hello everyone,
|
| I am going crazy.
|
| I have been trying for days to install Outlook 2003 at work. The MS
| Installer is not cooperating.
|
| I already ran the installer cleanup utility. I'm running XP SP2,
| completely updated. Can someone please suggest what may be the
| problem? I have done extensive google groups searches, and have not
| come up with a solution.
|
| The installer log is over 6mb, so I have only attached the portions
| that looked "interesting"
|
| Thanks
|
| Joe
|
|
| Microsoft Office 2003 Setup(0012).txt:
|
| -------------------------------------
|
| Successfully launched MsiExec....
| 4/18/2006 8:45:08 AM Chained install return code: 1603
|
| Exit code was an error.
| Shutting down chained setup processing.
| Set Verbose logging for subsequent setup.
|
|
| ***** Setup exits
| 4/18/2006 8:45:08 AM
| (return = 1603)
|
| -------------------------------------
|
| Microsoft Office 2003 Setup(0012)_Task(0001).txt:
|
| -------------------------------------
|
| Property(S): ProductToBeRegistered = 1
| MSI (s) (78:04) [08:45:07:948]: Attempting to delete file C:\WINDOWS
| \Installer\34e60ed.mst
| MSI (s) (78:04) [08:45:07:948]: Unable to delete the file. LastError
| = 32 MSI (s) (78:04) [08:45:07:998]: MainEngineThread is returning
| 1603
| MSI (s) (78:04) [08:45:07:998]: Destroying RemoteAPI object.
| MSI (s) (78:48) [08:45:07:998]: Custom Action Manager thread ending.
| MSI (c) (08:04) [08:45:08:018]: Back from server. Return value: 1603
| MSI (c) (08:04) [08:45:08:018]: Decrementing counter to disable
| shutdown. If counter >= 0, shutdown will be denied. Counter after
| decrement: -1 MSI (c) (08:04) [08:45:08:018]: PROPERTY CHANGE:
| Deleting SECONDSEQUENCE property. Its current value is '1'.
| Action ended 8:45:08: ExecuteAction. Return value 3.
| MSI (c) (08:04) [08:45:08:018]: Doing action: SetupDW
| Action 8:45:08: SetupDW.
| Action start 8:45:08: SetupDW.
| MSI (c) (08:04) [08:45:08:018]: Transforming table CustomAction.
|
| MSI (c) (08:04) [08:45:08:028]: Transforming table Binary.
|
| MSI (c) (08:F4) [08:45:08:028]: Invoking remote custom action. DLL: C:
| \DOCUME~1\SMITHJO\LOCALS~1\Temp\MSI19F.tmp, Entrypoint: SetupDWMain
| SetupDW launching DW: "
| -d"C:\DOCUME~1\SMITHJO\LOCALS~1\Temp\DW1A0.tmp" SetupDW failed to
| launch DW: 2
| SetupDW launching DW: "C:\Documents and Settings\SMITHJO\Desktop
| \Outlook2003\files\PFILES\COMMON\MSSHARED\DW\dw20.exe" -d"C:\DOCUME~1
| \SMITHJO\LOCALS~1\Temp\DW1A0.tmp"
| SetupDW launched DW
| Action ended 8:45:08: SetupDW. Return value 1.
| Action ended 8:45:08: INSTALL. Return value 3.
| MSI (c) (08:04) [08:45:08:279]: Destroying RemoteAPI object.
| MSI (c) (088) [08:45:08:279]: Custom Action Manager thread ending.
|
| [...]
|
| Property(C): ProgressActionText = Now Installing Outlook
| Property(C): LastInstallDialog = Summary
| Property(C): RemovingOutlook = 1
| === Logging stopped: 4/18/2006 8:45:08 ===
| MSI (c) (08:04) [08:45:08:639]: Note: 1: 1708
| MSI (c) (08:04) [08:45:08:649]: Product: Microsoft Office Outlook
| 2003 -- Installation operation failed.
|
| MSI (c) (08:04) [08:45:08:649]: Attempting to delete file C:\DOCUME~1
| \SMITHJO\LOCALS~1\Temp\354fbb8.mst
| MSI (c) (08:04) [08:45:08:649]: Unable to delete the file. LastError
| = 32 MSI (c) (08:04) [08:45:08:659]: Grabbed execution mutex.
| MSI (c) (08:04) [08:45:08:659]: Cleaning up uninstalled install
| packages, if any exist
| MSI (c) (08:04) [08:45:08:669]: MainEngineThread is returning 1603
| === Verbose logging stopped: 4/18/2006 8:45:08 ===
|
| -------------------------------------

 

[Joe]

Hello Milly

I was using the setupolk.exe file - perhaps named by MS or renamed by my
IT organization.

Thanks

Joe

Have you tried using the .exe rather than the .msi?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joe asked:

| Hello everyone,
|
| I am going crazy.
|
| I have been trying for days to install Outlook 2003 at work. The MS
| Installer is not cooperating.
|
| I already ran the installer cleanup utility. I'm running XP SP2,
| completely updated. Can someone please suggest what may be the
| problem? I have done extensive google groups searches, and have not
| come up with a solution.
|
| The installer log is over 6mb, so I have only attached the portions
| that looked "interesting"
|
| Thanks
|
| Joe
|
|
| Microsoft Office 2003 Setup(0012).txt:
|
| -------------------------------------
|
| Successfully launched MsiExec....
| 4/18/2006 8:45:08 AM Chained install return code: 1603
|
| Exit code was an error.
| Shutting down chained setup processing.
| Set Verbose logging for subsequent setup.
|
|
| ***** Setup exits
| 4/18/2006 8:45:08 AM
| (return = 1603)
|
| -------------------------------------
|
| Microsoft Office 2003 Setup(0012)_Task(0001).txt:
|
| -------------------------------------
|
| Property(S): ProductToBeRegistered = 1
| MSI (s) (78:04) [08:45:07:948]: Attempting to delete file C:\WINDOWS
| \Installer\34e60ed.mst
| MSI (s) (78:04) [08:45:07:948]: Unable to delete the file. LastError
| = 32 MSI (s) (78:04) [08:45:07:998]: MainEngineThread is returning
| 1603
| MSI (s) (78:04) [08:45:07:998]: Destroying RemoteAPI object.
| MSI (s) (78:48) [08:45:07:998]: Custom Action Manager thread ending.
| MSI (c) (08:04) [08:45:08:018]: Back from server. Return value: 1603
| MSI (c) (08:04) [08:45:08:018]: Decrementing counter to disable
| shutdown. If counter >= 0, shutdown will be denied. Counter after
| decrement: -1 MSI (c) (08:04) [08:45:08:018]: PROPERTY CHANGE:
| Deleting SECONDSEQUENCE property. Its current value is '1'.
| Action ended 8:45:08: ExecuteAction. Return value 3.
| MSI (c) (08:04) [08:45:08:018]: Doing action: SetupDW
| Action 8:45:08: SetupDW.
| Action start 8:45:08: SetupDW.
| MSI (c) (08:04) [08:45:08:018]: Transforming table CustomAction.
|
| MSI (c) (08:04) [08:45:08:028]: Transforming table Binary.
|
| MSI (c) (08:F4) [08:45:08:028]: Invoking remote custom action. DLL: C:
| \DOCUME~1\SMITHJO\LOCALS~1\Temp\MSI19F.tmp, Entrypoint: SetupDWMain
| SetupDW launching DW: "
| -d"C:\DOCUME~1\SMITHJO\LOCALS~1\Temp\DW1A0.tmp" SetupDW failed to
| launch DW: 2
| SetupDW launching DW: "C:\Documents and Settings\SMITHJO\Desktop
| \Outlook2003\files\PFILES\COMMON\MSSHARED\DW\dw20.exe" -d"C:\DOCUME~1
| \SMITHJO\LOCALS~1\Temp\DW1A0.tmp"
| SetupDW launched DW
| Action ended 8:45:08: SetupDW. Return value 1.
| Action ended 8:45:08: INSTALL. Return value 3.
| MSI (c) (08:04) [08:45:08:279]: Destroying RemoteAPI object.
| MSI (c) (088) [08:45:08:279]: Custom Action Manager thread ending.
|
| [...]
|
| Property(C): ProgressActionText = Now Installing Outlook
| Property(C): LastInstallDialog = Summary
| Property(C): RemovingOutlook = 1
| === Logging stopped: 4/18/2006 8:45:08 ===
| MSI (c) (08:04) [08:45:08:639]: Note: 1: 1708
| MSI (c) (08:04) [08:45:08:649]: Product: Microsoft Office Outlook
| 2003 -- Installation operation failed.
|
| MSI (c) (08:04) [08:45:08:649]: Attempting to delete file C:\DOCUME~1
| \SMITHJO\LOCALS~1\Temp\354fbb8.mst
| MSI (c) (08:04) [08:45:08:649]: Unable to delete the file. LastError
| = 32 MSI (c) (08:04) [08:45:08:659]: Grabbed execution mutex.
| MSI (c) (08:04) [08:45:08:659]: Cleaning up uninstalled install
| packages, if any exist
| MSI (c) (08:04) [08:45:08:669]: MainEngineThread is returning 1603
| === Verbose logging stopped: 4/18/2006 8:45:08 ===
|
| -------------------------------------

 

[Milly Staples [MVP - Outlook]]

Are you the admin? If not, ask the admin for assistance since we would not
know what parameters your organization put into the installer script.

If you are the admin, then recheck your script using the Office Resource
Kit. http://office.microsoft.com/ork for your version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joe asked:

| Hello Milly
|
| I was using the setupolk.exe file - perhaps named by MS or renamed by
| my IT organization.
|
| Thanks
|
| Joe
|
| "Milly Staples [MVP - Outlook]"
| |
|| Have you tried using the .exe rather than the .msi?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Joe asked:
||
||| Hello everyone,
|||
||| I am going crazy.
|||
||| I have been trying for days to install Outlook 2003 at work. The MS
||| Installer is not cooperating.
|||
||| I already ran the installer cleanup utility. I'm running XP SP2,
||| completely updated. Can someone please suggest what may be the
||| problem? I have done extensive google groups searches, and have not
||| come up with a solution.
|||
||| The installer log is over 6mb, so I have only attached the portions
||| that looked "interesting"
|||
||| Thanks
|||
||| Joe
|||

 

[Joe]

Hey Milly,

I'm the admin on my machine, but not the admin that put the install package
together.

I have friends at work who have installed O2k3 with no problems whatsoever,
yet it keeps crashing every single time with me.

I'm not clueless - although when it comes to the installer routines, I'll
admit I am.

My IT department, while decent, isn't going to debug this - they'll
probably want to re-core my machine, which they don't have a coreload for
anyway... So hopefully I will find the solution.

If the office resource kit is the way to go - can you give me some basic
pointers?

Thanks

 

[Milly Staples [MVP - Outlook]]

If you are not the admin, then I would steet clear of the ORK.

Can you uninstall/reinstall or is that disabled for users?


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joe asked:

| Hey Milly,
|
| I'm the admin on my machine, but not the admin that put the install
| package together.
|
| I have friends at work who have installed O2k3 with no problems
| whatsoever, yet it keeps crashing every single time with me.
|
| I'm not clueless - although when it comes to the installer routines,
| I'll admit I am.
|
| My IT department, while decent, isn't going to debug this - they'll
| probably want to re-core my machine, which they don't have a coreload
| for anyway... So hopefully I will find the solution.
|
| If the office resource kit is the way to go - can you give me some
| basic pointers?
|
| Thanks
|
|
|
| "Milly Staples [MVP - Outlook]"
| |
|| Are you the admin? If not, ask the admin for assistance since we
|| would not know what parameters your organization put into the
|| installer script.
||
|| If you are the admin, then recheck your script using the Office
|| Resource Kit. http://office.microsoft.com/ork for your version.
||
|| --
|| Milly Staples [MVP - Outlook]

 

[Joe]

Hey Milly,

I hope you are doing well.

I did install ORK and poked around (before seeing your response below), but
I guess I'd really have to spend a ton of time to understand what is going
on, and where there might be a problem.

I have full uninstall / reinstall capabilities.

I am not currently uninstalling O2k before trying to install O2k3, but
other friends who have installed 2003 did not have to uninstall 2000...

After the 2k3 install "crashes", O2k is still fully functional, and there
are no indications of 2k3 on my machine.

Thanks again

Joe