Office Hangs When Replying or Forwarding Email

S

SJMP

Office 2003 - it stops responding when I try to reply or forward and email.
The problem is opening Word as the editor. I reinstalled office/ did a
fix/repair of the installation and patched it from Office Updates.

If I tell outlook to stop using word to edit emails the programs works fine.

Any ideas?
 
G

Guest

If it worked before the sp3 patch, uninstall it. There have been problems
reported with the sp3 fix. Wait until the next version.
 
E

Emily Lin

Hi SJMP,

Does the issue only occur with some of the messages in Outlook? Please just send a test message to yourself (don't include any
hyperlink). Are you able to forward/reply the test message using Word email editor?

This issue is mostly caused that there is an invalid hyperlink in the email message. Please double check the hyperlinks in the email
message to see if there is "mhtml:mid". If so, please prevent to add the invalid hyperlink when sent out the message. In case that you
always receive such messages with invalid hyperlinks, please don't use Word as email editor to workaround it.

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Happy weekend!

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================








--------------------
| From: "SJMP" <[email protected]>
| References: <#[email protected]> <#[email protected]> <1B189CE7-A50F-4083-
(e-mail address removed)>
| In-Reply-To: <[email protected]>
| Subject: Re: Office Hangs When Replying or Forwarding Email
| Date: Thu, 27 Sep 2007 15:24:54 -0400
| Lines: 28
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="Utf-8";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480
| Message-ID: <##[email protected]>
| Newsgroups: microsoft.public.outlook.general
| NNTP-Posting-Host: gw.greenbriarequity.com 67.151.224.82
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:75551
| X-Tomcat-NG: microsoft.public.outlook.general
|
| No the problems were there before it. Patching it was the first attemp at
| fixing it
|
|
| | > If it worked before the sp3 patch, uninstall it. There have been problems
| > reported with the sp3 fix. Wait until the next version.
| >
| > "SJMP" wrote:
| >
| >> BTW - It was Office SP3 I just patched it with.
| >>
| >>
| >> | >> > Office 2003 - it stops responding when I try to reply or forward and
| >> > email. The problem is opening Word as the editor. I reinstalled office/
| >> > did a fix/repair of the installation and patched it from Office
| >> > Updates.
| >> >
| >> > If I tell outlook to stop using word to edit emails the programs works
| >> > fine.
| >> >
| >> > Any ideas?
| >>
| >>
|
|
 
S

SJMP

Emily thanks for your reply.

But this is happening to more than one email. I need to keep word as the
email editor. As this is for a Partner of the firm and he wants it that way
:(

Anyway. How would I find the hyperlink. I dont see anything in the email
itself. How would I prevent to "add invalid hyperlink when sent out message"

THanks,
 
S

SJMP

Emily - I did find the mhtml:mid - now how to do I disable outlook 2003 to
prevent "to add the invalid hyperlink when sent out the message."

Thanks,
 
E

Emily Lin

Hi SJMP,

I am sorry but there is not such an option in Outlook to prevent "add the invalid hyperlink when sent out the message." Please ask the
sender not including any invalid hyperlink when sending out messages.

If you get such a bad HTML message again, please remove the mhtml:mid¡­ in the message, or temp disable Word as email editor to work
around it. Although this method does not entirely meet your requirements, we are happy to offer it to you as a partial workaround. I
appreciate your understanding.

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
| From: "SJMP" <[email protected]>
| References: <#[email protected]> <#[email protected]> <1B189CE7-A50F-4083-
(e-mail address removed)> <##[email protected]> <4HHNY9WAIHA.5204
@TK2MSFTNGHUB02.phx.gbl> <#[email protected]>
| In-Reply-To: <#[email protected]>
| Subject: Re: Office Hangs When Replying or Forwarding Email
| Date: Mon, 1 Oct 2007 10:44:18 -0400
| Lines: 121
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=response
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.outlook.general
| NNTP-Posting-Host: gw.greenbriarequity.com 67.151.224.82
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:76286
| X-Tomcat-NG: microsoft.public.outlook.general
|
| Emily - I did find the mhtml:mid - now how to do I disable outlook 2003 to
| prevent "to add the invalid hyperlink when sent out the message."
|
| Thanks,
| | > Emily thanks for your reply.
| >
| > But this is happening to more than one email. I need to keep word as the
| > email editor. As this is for a Partner of the firm and he wants it that
| > way :(
| >
| > Anyway. How would I find the hyperlink. I dont see anything in the email
| > itself. How would I prevent to "add invalid hyperlink when sent out
| > message"
| >
| > THanks,
| > | >> Hi SJMP,
| >>
| >> Does the issue only occur with some of the messages in Outlook? Please
| >> just send a test message to yourself (don't include any
| >> hyperlink). Are you able to forward/reply the test message using Word
| >> email editor?
| >>
| >> This issue is mostly caused that there is an invalid hyperlink in the
| >> email message. Please double check the hyperlinks in the email
| >> message to see if there is "mhtml:mid". If so, please prevent to add the
| >> invalid hyperlink when sent out the message. In case that you
| >> always receive such messages with invalid hyperlinks, please don't use
| >> Word as email editor to workaround it.
| >>
| >> If anything is unclear or if you have any other concerns, please don't
| >> hesitate to contact me.
| >>
| >> Happy weekend!
| >>
| >> Emily Lin,
| >> Microsoft Online Partner Support
| >>
| >> Get Secure! - www.microsoft.com/security
| >> ======================================================
| >> When responding to posts, please "Reply to Group" via your newsreader
| >> so that others may learn and benefit from this issue.
| >> ======================================================
| >> This posting is provided "AS IS" with no warranties, and confers no
| >> rights.
| >> ======================================================
| >>
| >>
| >>
| >>
| >>
| >>
| >>
| >>
| >> --------------------
| >> | From: "SJMP" <[email protected]>
| >> | References: <#[email protected]>
| >> <#[email protected]> <1B189CE7-A50F-4083-
| >> (e-mail address removed)>
| >> | In-Reply-To: <[email protected]>
| >> | Subject: Re: Office Hangs When Replying or Forwarding Email
| >> | Date: Thu, 27 Sep 2007 15:24:54 -0400
| >> | Lines: 28
| >> | MIME-Version: 1.0
| >> | Content-Type: text/plain;
| >> | format=flowed;
| >> | charset="Utf-8";
| >> | reply-type=original
| >> | Content-Transfer-Encoding: 7bit
| >> | X-Priority: 3
| >> | X-MSMail-Priority: Normal
| >> | X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480
| >> | Message-ID: <##[email protected]>
| >> | Newsgroups: microsoft.public.outlook.general
| >> | NNTP-Posting-Host: gw.greenbriarequity.com 67.151.224.82
| >> | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
| >> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:75551
| >> | X-Tomcat-NG: microsoft.public.outlook.general
| >> |
| >> | No the problems were there before it. Patching it was the first attemp
| >> at
| >> | fixing it
| >> |
| >> |
| >> | | >> | > If it worked before the sp3 patch, uninstall it. There have been
| >> problems
| >> | > reported with the sp3 fix. Wait until the next version.
| >> | >
| >> | > "SJMP" wrote:
| >> | >
| >> | >> BTW - It was Office SP3 I just patched it with.
| >> | >>
| >> | >>
| >> | >> | >> | >> > Office 2003 - it stops responding when I try to reply or forward
| >> and
| >> | >> > email. The problem is opening Word as the editor. I reinstalled
| >> office/
| >> | >> > did a fix/repair of the installation and patched it from Office
| >> | >> > Updates.
| >> | >> >
| >> | >> > If I tell outlook to stop using word to edit emails the programs
| >> works
| >> | >> > fine.
| >> | >> >
| >> | >> > Any ideas?
| >> | >>
| >> | >>
| >> |
| >> |
| >>
| >>
| >
|
|
 
E

Emily Lin

Hi SJMP,

I am writing as a courtesy to follow-up on this issue. Do you have any problem at this time? If so, please let me know at your earliest
convenience. I am waiting for your reply.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================


--------------------
| X-Tomcat-ID: 74291539
| References: <#[email protected]> <#[email protected]> <1B189CE7-A50F-4083-
(e-mail address removed)> <##[email protected]> <4HHNY9WAIHA.5204
@TK2MSFTNGHUB02.phx.gbl> <#[email protected]> <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Emily Lin)
| Organization: [Microsoft]
| Date: Tue, 02 Oct 2007 06:17:43 GMT
| Subject: Re: Office Hangs When Replying or Forwarding Email
| X-Tomcat-NG: microsoft.public.outlook.general
| Message-ID: <7S#[email protected]>
| Newsgroups: microsoft.public.outlook.general
| Lines: 170
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:76503
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hi SJMP,
|
| I am sorry but there is not such an option in Outlook to prevent "add the invalid hyperlink when sent out the message." Please ask
the
| sender not including any invalid hyperlink when sending out messages.
|
| If you get such a bad HTML message again, please remove the mhtml:mid¡­ in the message, or temp disable Word as email editor to
work
| around it. Although this method does not entirely meet your requirements, we are happy to offer it to you as a partial workaround. I
| appreciate your understanding.
|
| If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
|
| Regards,
|
| Emily Lin
|
| Microsoft Online Partner Support
| Get Secure! - www.microsoft.com/security
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no rights.
|
|
| --------------------
| | From: "SJMP" <[email protected]>
| | References: <#[email protected]> <#[email protected]> <1B189CE7-A50F-4083-
| (e-mail address removed)> <##[email protected]> <4HHNY9WAIHA.5204
| @TK2MSFTNGHUB02.phx.gbl> <#[email protected]>
| | In-Reply-To: <#[email protected]>
| | Subject: Re: Office Hangs When Replying or Forwarding Email
| | Date: Mon, 1 Oct 2007 10:44:18 -0400
| | Lines: 121
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | format=flowed;
| | charset="iso-8859-1";
| | reply-type=response
| | Content-Transfer-Encoding: 7bit
| | X-Priority: 3
| | X-MSMail-Priority: Normal
| | X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480
| | Message-ID: <[email protected]>
| | Newsgroups: microsoft.public.outlook.general
| | NNTP-Posting-Host: gw.greenbriarequity.com 67.151.224.82
| | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:76286
| | X-Tomcat-NG: microsoft.public.outlook.general
| |
| | Emily - I did find the mhtml:mid - now how to do I disable outlook 2003 to
| | prevent "to add the invalid hyperlink when sent out the message."
| |
| | Thanks,
| | | | > Emily thanks for your reply.
| | >
| | > But this is happening to more than one email. I need to keep word as the
| | > email editor. As this is for a Partner of the firm and he wants it that
| | > way :(
| | >
| | > Anyway. How would I find the hyperlink. I dont see anything in the email
| | > itself. How would I prevent to "add invalid hyperlink when sent out
| | > message"
| | >
| | > THanks,
| | > | | >> Hi SJMP,
| | >>
| | >> Does the issue only occur with some of the messages in Outlook? Please
| | >> just send a test message to yourself (don't include any
| | >> hyperlink). Are you able to forward/reply the test message using Word
| | >> email editor?
| | >>
| | >> This issue is mostly caused that there is an invalid hyperlink in the
| | >> email message. Please double check the hyperlinks in the email
| | >> message to see if there is "mhtml:mid". If so, please prevent to add the
| | >> invalid hyperlink when sent out the message. In case that you
| | >> always receive such messages with invalid hyperlinks, please don't use
| | >> Word as email editor to workaround it.
| | >>
| | >> If anything is unclear or if you have any other concerns, please don't
| | >> hesitate to contact me.
| | >>
| | >> Happy weekend!
| | >>
| | >> Emily Lin,
| | >> Microsoft Online Partner Support
| | >>
| | >> Get Secure! - www.microsoft.com/security
| | >> ======================================================
| | >> When responding to posts, please "Reply to Group" via your newsreader
| | >> so that others may learn and benefit from this issue.
| | >> ======================================================
| | >> This posting is provided "AS IS" with no warranties, and confers no
| | >> rights.
| | >> ======================================================
| | >>
| | >>
| | >>
| | >>
| | >>
| | >>
| | >>
| | >>
| | >> --------------------
| | >> | From: "SJMP" <[email protected]>
| | >> | References: <#[email protected]>
| | >> <#[email protected]> <1B189CE7-A50F-4083-
| | >> (e-mail address removed)>
| | >> | In-Reply-To: <[email protected]>
| | >> | Subject: Re: Office Hangs When Replying or Forwarding Email
| | >> | Date: Thu, 27 Sep 2007 15:24:54 -0400
| | >> | Lines: 28
| | >> | MIME-Version: 1.0
| | >> | Content-Type: text/plain;
| | >> | format=flowed;
| | >> | charset="Utf-8";
| | >> | reply-type=original
| | >> | Content-Transfer-Encoding: 7bit
| | >> | X-Priority: 3
| | >> | X-MSMail-Priority: Normal
| | >> | X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| | >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480
| | >> | Message-ID: <##[email protected]>
| | >> | Newsgroups: microsoft.public.outlook.general
| | >> | NNTP-Posting-Host: gw.greenbriarequity.com 67.151.224.82
| | >> | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
| | >> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:75551
| | >> | X-Tomcat-NG: microsoft.public.outlook.general
| | >> |
| | >> | No the problems were there before it. Patching it was the first attemp
| | >> at
| | >> | fixing it
| | >> |
| | >> |
| | >> | | | >> | > If it worked before the sp3 patch, uninstall it. There have been
| | >> problems
| | >> | > reported with the sp3 fix. Wait until the next version.
| | >> | >
| | >> | > "SJMP" wrote:
| | >> | >
| | >> | >> BTW - It was Office SP3 I just patched it with.
| | >> | >>
| | >> | >>
| | >> | >> | | >> | >> > Office 2003 - it stops responding when I try to reply or forward
| | >> and
| | >> | >> > email. The problem is opening Word as the editor. I reinstalled
| | >> office/
| | >> | >> > did a fix/repair of the installation and patched it from Office
| | >> | >> > Updates.
| | >> | >> >
| | >> | >> > If I tell outlook to stop using word to edit emails the programs
| | >> works
| | >> | >> > fine.
| | >> | >> >
| | >> | >> > Any ideas?
| | >> | >>
| | >> | >>
| | >> |
| | >> |
| | >>
| | >>
| | >
| |
| |
|
|
|
 

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