OEM Recovery Discs Don't Work "Fine," and Microsoft Has Responded!

M

Mike Hall - MVP

the wharf rat said:
The reason for that is that news articles are threaded - they have
links to parent articles in the conversation - so including the entire
content of the article you're replying to is very inefficient. If I post
10 lines and you add 10 lines and the next guy adds 10 lines insetad of 10
+10 +10 lines of traffic and storage we have 10 +20 + 30... It doesn't
seem like much until you realize that there's millions of the things...


The problem with snipping is that it is not always done well, and there have
been numerous times where a person has been credited or shot down over
something that wasn't actually their bit.

It gets even harder with inline posting, and even worse in inline inline
posts. So, in deference to the old school who insist on bottom posting (and
in many cases bottom feeding), I whack a line or two in at the bottom.

I actually prefer top posting because I don't want to wade through the same
stuff at each level. I like to start at the top and work my way down, only
seeing what is actually relevant to the post(s) directly above.

There is an easy solution for bottom feeders. Set the mouse scroll wheel to
'fast'.. :)
 
M

Mike Hall - MVP

I believe that HP/Compaq provide more options on their recovery partitions
than just a destructive restore. From questions I have received from owners
of the above, I have come to the conclusion that many do not know which
option to choose, and some having used an option are not actually sure which
one they picked... :)

Any option to repair an installation has to be very simple for most people,
e.g. press 'any' key to start the procedure and then sit back and wait
awhile.. :)

The option for user created disks provided by OEM's, be it a full recovery
set or essentially a startup repair, is good but relies heavily on the
computer user knowing that anything other than a simple data disk has to be
created slowly. Many fail simply because they have been written way too
fast, and no amount of cleaning will change that.

Unless badly scratched, OEM recovery sets supplied by the manufacturer at
the point of sale usually do work, and if they don't, there is more than
likely a problem with the optical drive or the user does not understand the
concept of changing the boot order

It is a political thing, but the non-inclusion of a startup repair disk
creator is down to the OEM as they are supposed to provide 'adequate or
better' provision' to recover a failing or failed installation. Owners of a
genuine retail DVD already have the option of a startup repair.

All of the above takes nothing away from you recommending the Neosmart
download. All you have to hope is that they write it to DVD at a speed which
will make it usable ..
 
G

Gene E. Bloch

The problem with snipping is that it is not always done well, and there have
been numerous times where a person has been credited or shot down over
something that wasn't actually their bit.

It gets even harder with inline posting, and even worse in inline inline
posts. So, in deference to the old school who insist on bottom posting (and
in many cases bottom feeding), I whack a line or two in at the bottom.

I actually prefer top posting because I don't want to wade through the same
stuff at each level. I like to start at the top and work my way down, only
seeing what is actually relevant to the post(s) directly above.

There is an easy solution for bottom feeders. Set the mouse scroll wheel to
'fast'.. :)

And I will bottom post to say that I agree with you about top posting :)

I have the most fun in those groups where a single deeply nested reply will
have a mixture of top and bottom posts.

I usually just reply near the latest reply, unless I'm replying inline.
 
C

Chad Harris

"It gets even harder with inline posting, and even worse in inline inline
posts. So, in deference to the old school who insist on bottom posting (and
in many cases bottom feeding), I whack a line or two in at the bottom."

Mike Hall - MVP Windows Experience
http://msmvps.com/blogs/mikehall/

Mike--

I referenced the newsgroup post issue below, but I want to finish the status
of the recovery disk maker in Vista first, because I'm interested in your
reaction as to why MSFT took it off the programs menu in Vista SP1, hid it
in System 32 and requires a UAC/permissions tweak to get it to run. None of
this is happening with this app in any build of Win 7 through 7106. My
second screenshot on the flickr link is from Win 7.

Even if the Recovery Disks/Partitions do work 100% of the time, my
understanding is a so-called non-destructive recovery has a confusing name
because it doesn't save settings, docs, pics, music, etc. It still returns
to factory settings. And if users are confused by the terms/choices in a
Recovery Disk than HP or anyone else who is an OEM hasn't lifted a finger to
explain them to that end user in their GUI, in a folder on their OEM
desktop, or with a plain old fashioned paper brochure or simply a screenshot
on their website. Maybe they exist and people don't know to look for them
or by the time they have to use the recovery disk they only have one box and
they can't acess the help for them. I dunno.

And some people (who have backed up) might like the idea of wiping
everything and returning to factory settings to be sure. But if you haven't
backed up, you want to save everything when you recover.

Mike, do I have this correct, and do you know why this happened?

This is a screenshot that represents what I think is going on with the
Repair Disk App in Vista:

http://www.flickr.com/photos/chadharris16/

Microsoft did a very nice thing and in the Beta of Vista SP1 they had a
Repair Disc tool at Maintenance. Unfortunately for reasons that are
perplexing, they took it away from the All Programs Menu>Maintenance but
Easter Egged it into System32. If you go onto one of your Vista builds
updated for SP1 or possibly a Beta Build of SP2. you'll see that in
C:\Windows System32 there is an app called recdisc.exe.

From Richard, and many others on the socialtechnet group, it appears you
have to tweak UAC/permissions at the Security taba to make it work in Vista.
As I've said in Windows 7 it works perfectly from the All Programs Menu, and
you don't have to tweak permissions, and you can simply drag it anywhere
from System 32 as a copy if you wanted. You can do the same in Vista SP1,
but you have to tweak permissions first (a couple easy ways).

But if MSFT is trying to make it available to the average end user to help
them rescue their system with the full panoply of Startup Repair on a disc,
they went about it a non-intuitive way. I say this because:

1) MIcrosoft snips it from Vista SP1 RTM.
2) They hide it in System 32. A lot of us are very familiar with looking in
System 32 every build of a Beta or RTM to see what interesting might lurk
there, but the average end user or beginner is not.
3) Although they completely and admirably fixed this in builds of Win7
(unless they hide it again in RTM), so far it's been fine in every build of
Win 7, the average end user isn't going to know to look in System 32 Vista,
nor or they going to know how to tweak permissions at the security folder.

The first time I read Ed Bott's chapter on permissions in his XP Inside Out,
I was flumoxed. Now I know that every build of a new OS, I'm going to want
to shortcut to the desktop of the other OS on a dual or triple boot, and
I'll get a lock on the folder, or because of UAC even in Win 7 you'll run
into random folders that don't want to let the admin in so you have to go
and tweak permissions.

Richard Urban confirmed for me early this morning that it did not make the
cut for RTM SP1 (I don't have Vista on my box anymore but I assumed what was
in Windows 7 was in SP1 because I had read the tool was in SP1).

Do you know why in the world things played out with this repair disk maker
app hidden in System32 in Vista needing a permissions tweak? That's asking
way to much of an end user, particularly people who don't have playing with
the OS in their blood and have other priorities IMHO, and it is the opposite
of all the advertising MSFT does with 6-8 year olds telling you they are a
PC in their ad campaign.

With all respect to the teams that made that thing. I applaud that they
made it, but I can't begin to understand their motivation for hidiing it
unless it went down like this:

The storage teams, the Win RE teams listened to complaints from Beta testers
that they were having to fix people most of whom didn't have a DVD. For
whatever reason, confusion, etc. they didn't make the recovery disk work.
MSFT agreed with some of us who were complaining to them during Vista Beta
that they needed to correct this problem so they did. Then close to Escrow
of SP1, along comes the Business types or MBAs and Accountants--maybe Scott
Di Valerio before he departed in October of 2007 and they say "Uh Uh--don't
give them the Startup Repair Features." The teams who work on booting Vista
and Startup Repair disagree with the biz types so a compromise is reached by
the program managers and Jim Allchin's people before he leaves and they hide
it.

And here's another mind boggler Mike. If any of these talented guys and
girls had tested this just once, besides knowing they hid it where few
people would find it, they would know it wouldn't work without imposing a
permissions/UAC tweak on the bewildered end users.

It defies my ability to figure out what was going on in their heads when
they did this.

Yeah, they have fixed it again in Win 7, and not as many people as Ballmer
and Rudder want have Vista, but millions do.

Here's my picture that summarizes what's going on--again. Do you have any
reaction?
http://www.flickr.com/photos/chadharris16/

Thanks for your time Mike.

Mike and Wharf Rat--


The only irritating thing to me about posting in the "old school convention"
that Wharf Rat and some of the guys favor--I think when we I was on the OE
group in previous years or one that had to do with newsgroups there was a
lot of talk about that is those darn >s you have to strip out of the post
becaue to me they are irritating to look at so I get them out of the way.

Most people who post old school just leave them there. I wonder, since I
don't write code (not a developer) how hard it would be for the Windows Live
Team's developers to code things so that automatically the post would
functionally and "aesthetically" do what everyone wants and not keep adding
lines as wharf rat complains about top posting or cumulatively using server
storage space if thousands of people do it every day.

You'd think that they could configure things so that all the poster would
have to do is hit reply. This is the familiar problem for me that I can
come up with ideas all the time, but since I'm not a code writer/developer,
I don't have enough empathy for what the code writer must do or programmers
to implement many of my ideas that I envision would be good on a gui and
logic level as features.

Sometimes not being a developer and speaking limited MSDNese hurts me
another way. I like to follow MSFT closely, but when I read a story like
this one

http://bink.nu/news/microkernel-expert-shapiro-to-join-microsoft-midori-effort.aspx

I have to research to try to appreciate what Bit C language does and what it
and a Microkernel based OS like Midori that is "a distributed object
oriented OS" that Eric Rudder is heading up will mean in the context of the
OS's I already know, and how it will be if and when it replaces them.

Thanks,

CH
 
C

Chad Harris

Mike--

Mike Hall - MVP Windows Experience
http://msmvps.com/blogs/mikehall/

From Mike--

" I believe that HP/Compaq provide more options on their recovery partitions
than just a destructive restore. From questions I have received from owners
of the above, I have come to the conclusion that many do not know which
option to choose, and some having used an option are not actually sure
which
one they picked... :)"

They probably do.

Maybe you have access to people who can clear this up fast. I used to help
a few years back on the MSFT XP chats. One of the guys who provided great
help with me was a senior HP Tech support supervisor in India.

I thought he indicated to me that although the name is
misleading,--non-destructive recovery is a confusing term that does not mean
files, folders, docs, etc. are saved. But it's been a few years, and maybe
I'm wrong. The guy and I helped a lot of people fix no boots, and if one of
us had to leave, the other would check back and help them on the chat.

Maybe it means it doesn't destroy the OS (hence the non-destructive term
which is ambiguous to me if that's the case), and returns to factory
settings so in that sense of the word it's non-destructive. I'm finding
thousands of hits like this one:

http://www.google.com/search?q=definition:+non-destructive+recovery

Here's the typical post I've been seeing for years on point to
non-destructive recovery. I will say that ideally I should have tested say
HP's recovery disk somewhere to see what the end user encounters and I
haven't had the chance to do that. Next HP user I bump into, who has one of
these discs, I'll see what the setup looks like. As you put it well, they
should have designed it as simply as possible with the minimal number of
clicks and choices. We all have experienced a choice or two on software
where the two or three choices are either so ambiguous that we can't tell
them apart or we don't know what the terms the choices are written in mean,
and we're afraid to click any of them out of fear the wrong one might get us
in trouble, or lose something. Sometimes the user is tired and frustrated
and on a time clock so they go on and choose one with disastrous results
behind that door:

http://forums.getdata.com/computer-data-recovery/965-non-destructive-recovery.html

What is going on there never needs to happen. If we're designing a way to
fix for someone, all of us can come up with user friendly language that
doesn't put the person who needs help into a Raiders of the Lost Ark
journey. We have games for that. I don't know why HP or any OEM can't
come up with easily understandible terms as you suggest.

Thanks,

CH
 
C

Chad Harris

It is a political thing, but the non-inclusion of a startup repair disk
creator is down to the OEM as they are supposed to provide 'adequate or
better' provision' to recover a failing or failed installation. Owners of a
genuine retail DVD already have the option of a startup repair.

All of the above takes nothing away from you recommending the Neosmart
download. All you have to hope is that they write it to DVD at a speed
which
will make it usable ..


Mike Hall - MVP Windows Experience
http://msmvps.com/blogs/mikehall/

The nice thing about bootable disks is, as I understand them, for the most
part, they don't need the boot order changed. (Am I wrong about that?) I
always have the boot order set in bios setup so if the box needs to boot
from a DVD, it will, and I try always to explain this to someone. If I'm
on a box and I have a bootable .iso and it isn't booting right away, then
I'll go to the bios setup for that box and make sure it's set to boot from
the media.

But lately, the bootable .isos I've worked with seem
to boot on their own whether the boot order is set or not. With some lap
tops, notebooks, and netbooks you can simply hit the escape key or whichever
key for whichever brand and get a choice of what you want to boot from if
you need to. My notebook works that way.

As to the political thing, (which I think is also a very financially based
issue), I'm not obsessed with it but it sure is intriguing as to why they
obviously tried to help people with a one click pop in the dvd startup
repair making disk. Then lo and behold it gets picked off and thrown into
system 32. And you can say well, there's a reason it's in System32--that I
understand. Many utilities and apps live there--probably most of them in
Windows. But what makes me smile a little, is they took it off the place
where the end user in trouble is likely to look, and more than that Mike,
they instead of promoting it (I would have) and I would have stuck it in
Vista Help, the MSKBs, Technet, MSDN, the Vista Team Blog, and Sinofsky's
Win 7 blog.

I think it's a very useful important feature, particularly since OEMs and
MSFT aren't making shipping a Vista or Win 7 DVD happen with the purchase of
a new box. And if the obvious reason is that unlike the Apple Ipod which
has a ginormous mark up over cost--about double or more with some Ipods,
(don't know about the Zune probably the same situation) a lot of these OEM
sellers have very narrow profit margins--resellers too. So if they told me
"Hey it came down to cost" I'd appreciate that and of course, they aren't
obligated to tell me anything. But all I'm trying to do is help the user
find what MSFT has in fact made to help them.

I'll bet that people who have helped on Beta groups and this one from time
to time know what's going on. I mean people like Darrell Gorter who works
in setup for every OS Beta (I believe) and helps on this group when the OS
is new--don't know what his current title is PM on a setup team for Win 7
is probably ballpark, Eduardo Laureano, Program Manager for System Restore,
Dan Stevenson, lead program manager for storage management and
backup/restore on the Windows file and storage team, Paul Trunley a
developer working on System Restore, Jaime Ondrusek, a tech writer in
Windows Server User Assistance.

I may not know much but someone made that App and someone took it off the
Programs menu, someone tucked it into System32 where it had to be anyway for
sure, and someone elected not to say a word about it anywhere on the
thousands of sites that comprise http://www.microsoft.com
as far as I can determine.

The fact that this happened is unfortunate to say the least for users of
Windows Vista, and I will ask Mr. Sinofsky and some people in a position to
be close to who made this thing and made those decisions why. Whether I get
an answer or not, I sure won't regret asking.

CH
 
M

Mike Hall - MVP

During the beta period of Win 7, somebody found Quicklaunch buried in the
Windows folder. It was hidden because MS want to wean us all off Quicklaunch
and the classic menu. There was also an option showing for classic view but
it took you to where Classic view could be set in the old days, but can't
anymore.

I would imagine that both features or reference to them will be removed
completely come RTM release unless there is a huge turnaround made to
policy.

Some features are included in the betas for use by MS personnel, and there
is actually no intention of them ever being included in the finished public
product.

I think too that some things in the beta are being trialed, if obvious, by
the beta testing crews and, if hidden, by MS internally. Depending on how
well the trials pan out determines whether they are released in RTM
 
C

Chad Harris

"During the beta period of Win 7, somebody found Quicklaunch buried in the
Windows folder. It was hidden because MS want to wean us all off Quicklaunch
and the classic menu. There was also an option showing for classic view but
it took you to where Classic view could be set in the old days, but can't
anymore.

I would imagine that both features or reference to them will be removed
completely come RTM release unless there is a huge turnaround made to
policy.

Some features are included in the betas for use by MS personnel, and there
is actually no intention of them ever being included in the finished public
product."

Mike Hall - MVP Windows Experience
http://msmvps.com/blogs/mikehall/


Yes, Mike, I followed that, and your depiction of beta interim builds is of
course absolutely correct. After I loaded about 50-75 items on quick launch
during the Beta of XP, I realized it just took longer to load, and that it
was much easier than using quick launch or favorites, just to drag the icon
off the corner ot the window in XP and the corner of the address bar in
Vista and Win 7 and put the shortcut in a folder where you want it and
organize your folders to your liking. Of course search above the Start
button keeps getting better and you can call whatever you want up from there
in most cases.

As you know well, Quick Launch folder is located at the hidden system
folder location

C:\Users\(user name)\AppData\Roaming\Microsoft\Internet Explorer\Quick
Launch

QL in Win 7 can easily be added as a toolbar or added this way:

http://www.sevenforums.com/tutorials/888-quick-launch-enable-disable.html

But there is a distinction. Quick Launch doesn't fix the Operating System
and save it when it won't boot.

I fully appreciate your comments about beta interim builds having
participated in betas, but this particular feature wasn't just a quick
launch convenience which you can spell several different faster ways than
even messing with quick launch.

You may not like my analogy, but I liken this to hiding the crash cart from
the CPR team in a hospital--it wasn't just a Beta feature available for
MSFT's use. I don't think anyone can make a rational case for hiding it in
Vista SP1 RTM. If so, I'd love to hear the logic.

We have in fact several million buyers of one or more OEM boxes in the world
who don't have a Vista DVD and won't have a Win 7 DVD. Keeping users happy
means making glitches easy to fix. Things break all the time. People get
sick all the time. The idea is to make the broken things easy to fix. The
idea in medicine is to try to develop new ways to fix people when they get
broken, or are born broken.

Hiding the medicine doesn't make much sense to me. I used Vista SP2 many
months ago, but I didn't know about the feature so I didn't know to look for
it. When I replaced my Vistas, they were all Vista SP2 so I don't know
whether the status quo prevailed. It probably did. Maybe someone can tell
me.

The good news is though the hiding has been defeated so far in Windows 7
through Build 7106. If something changes going forward, it will be
unfortunate. That's why I'm going to do my best to keep that from
happening.

You can always try to make the world the way you want it to be.

CH
 
C

Charles W Davis

Mike Hall - MVP said:
I believe that HP/Compaq provide more options on their recovery partitions
than just a destructive restore. From questions I have received from owners
of the above, I have come to the conclusion that many do not know which
option to choose, and some having used an option are not actually sure
which one they picked... :)

Any option to repair an installation has to be very simple for most
people, e.g. press 'any' key to start the procedure and then sit back and
wait awhile.. :)

The option for user created disks provided by OEM's, be it a full recovery
set or essentially a startup repair, is good but relies heavily on the
computer user knowing that anything other than a simple data disk has to
be created slowly. Many fail simply because they have been written way too
fast, and no amount of cleaning will change that.

Unless badly scratched, OEM recovery sets supplied by the manufacturer at
the point of sale usually do work, and if they don't, there is more than
likely a problem with the optical drive or the user does not understand
the concept of changing the boot order

It is a political thing, but the non-inclusion of a startup repair disk
creator is down to the OEM as they are supposed to provide 'adequate or
better' provision' to recover a failing or failed installation. Owners of
a genuine retail DVD already have the option of a startup repair.

All of the above takes nothing away from you recommending the Neosmart
download. All you have to hope is that they write it to DVD at a speed
which will make it usable ..

Both HP & Compaq have a D: Recovery or lately a D: Restore partition. When
a new computer is being set up, the user is asked to create the restore
disks (DVD/Rs (three) or CD/Rs (sixteen)). Once created, that is the end of
the line, they can't be created again. The user is then able to recover that
partition.

Most of the members of our Computer Club have ignored the request and later
find that they are ordering the disks from HP at a cost of $30.
 

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