OE shuts down when switching identities

[Anna]

I have just set up a second email account with my ISP
which I run through outlook express. When I Switch
Identities OE often shuts down and I can't open it again
without restarting my PC. Any suggestions? Thanks

 

[Adam Turner]

Yes, it's a bug in Outlook Express and WindowsXP. In order to switch identities, you have to select File >> Exit and log off identities, and it will allow to select and identity when OE opens.
I have just set up a second email account with my ISP
which I run through outlook express. When I Switch
Identities OE often shuts down and I can't open it again
without restarting my PC. Any suggestions? Thanks

 

[Kelly]

Hi Anna,

OLEXP: An Overview of the Cumulative Update for Outlook Express 6.0 SP-1
http://support.microsoft.com/?kbid=331923

If you have not installed the Cumulative Update for OE: There are currently
two workarounds and one option:

Click on File/Identities/Manage Identities and remove the
checkmark in "Use this identity when starting a program".

You Cannot Switch Identities in Outlook Express After You Install Windows XP
SP1
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q329084&

Another option/workaround:

Before changing identity, Press F1. The Outlook Express "Help" window will
open (and leave it running in the background). Now click on FILE > SWITCH
IDENTITY and select your other identity.

Outlook Express will ask the question "Do you wish to keep the same
connection". Answer "YES". It will go to the identity you select.

Option:

Put a shortcut to msoe.chm in the Startup folder and leave the default ID
active.