Odd R200 Software Behaviour?

[pt]

I'm wondering if anyone can help confirm this problem.

The template at microsofts site says it works in Word 2000 - which is what
I'm using under XP.

http://office.microsoft.com/en-us/templates/TC011294551033.aspx?CategoryID=CT063469781033

I posted this once with a 10k attached .jpg (the message never made it -
however ) it shows a snippet of the print preview in Word (which is the
expected behaviour), and the bit on the right shows what happens when I
actually select print. This is the print preview that the Epson software
shows (and is what prints)

If it's not obvius from the picture, or you can't see it, the word "INVOICE"
for instance in the upper right does not make it to the printer. It's as if
the gradient fill used on the invoice is obscuring the text. Nothing I do
(including 'send behind text', etc. changes the outcome)

Epson of course says that since I'm not having any other problem, that I
should be talking to Microsoft. I did send them an email.

What I'm asking here, is can anyone duplicate this behavour?

Thanks.

 

[Fenrir Enterprises]

I'm wondering if anyone can help confirm this problem.

The template at microsofts site says it works in Word 2000 - which is what
I'm using under XP.

http://office.microsoft.com/en-us/templates/TC011294551033.aspx?CategoryID=CT063469781033

I posted this once with a 10k attached .jpg (the message never made it -
however ) it shows a snippet of the print preview in Word (which is the
expected behaviour), and the bit on the right shows what happens when I
actually select print. This is the print preview that the Epson software
shows (and is what prints)

If it's not obvius from the picture, or you can't see it, the word "INVOICE"
for instance in the upper right does not make it to the printer. It's as if
the gradient fill used on the invoice is obscuring the text. Nothing I do
(including 'send behind text', etc. changes the outcome)

Epson of course says that since I'm not having any other problem, that I
should be talking to Microsoft. I did send them an email.

What I'm asking here, is can anyone duplicate this behavour?

Thanks.

The first thing I would do, is to do a quick reproduction of the
document, from scratch. As you know, Word layers things up and down,
but as you've found 'sending to the back' or whatever, doesn't
necessarily work. Try a test print every so often, and the moment
something dissappears, go a few steps back and see if you did anything
wrong.

I've had complex documents wind up with one or two things that don't
print, which either required me to delete the specific object and
re-introduce it, or to have to start over. I believe there's a setting
where you can click an object and say 'do not include this in the
actual print' (i.e. use it as a template/guide object) which you may
have accidentally done via keyboard shortcut.

---

http://www.FenrirOnline.com

Computer services, custom metal etching,
arts, crafts, and much more.

 

[pt]

Fenrir,

??>> I'm wondering if anyone can help confirm this problem.
??>>
??>> The template at microsofts site says it works in Word 2000 - which is
??>> what I'm using under XP.
??>>
??>>
http://office.microsoft.com/en-us/templates/TC011294551033.aspx?CategoryID=CT063469781033
??>>

FE> The first thing I would do, is to do a quick reproduction of the
FE> document, from scratch. As you know, Word layers things up and down,
FE> but as you've found 'sending to the back' or whatever, doesn't
FE> necessarily work. Try a test print every so often, and the moment
FE> something dissappears, go a few steps back and see if you did anything
FE> wrong.


FE> I've had complex documents wind up with one or two things that don't
FE> print, which either required me to delete the specific object and
FE> re-introduce it, or to have to start over. I believe there's a setting
FE> where you can click an object and say 'do not include this in the
FE> actual print' (i.e. use it as a template/guide object) which you may
FE> have accidentally done via keyboard shortcut.

The link above is direct from a Microsoft website. I can download that and
from a fresh install of Word still reproduce the error. As much as I would
love to admit user stupdity, it doesn't apply in this case (at least to this
user... <g>). However - I will grab the elements 1 at a time and drop them
on a new document. Maybe that _will_ help.

The same document works fine in Word 2002 on an HP. What I don't have is a
Word 2002/R200 combo to try out. I don't know if it's possible, but it sure
_feels_ like the Epson software is causing the trouble here. I just need
evedence.

FE> ---

FE> http://www.FenrirOnline.com


With best regards, pt. E-mail: (e-mail address removed)

 

[Ed Ruf (REPLY to E-MAIL IN SIG!)]

The same document works fine in Word 2002 on an HP. What I don't have is a
Word 2002/R200 combo to try out.

So your problem happens with an older version of Word. Word formats are not
backwards compatible. What version was the original document created in?

 

[Woody]

Get over your EGO and try what you have been told. Either you have some
configurations wrong, you need updates for Word2000, or Word2000 is just not
compatible with XP printing.

 

[pt]

Ed,

So your problem happens with an older version of Word. Word formats are
not
backwards compatible. What version was the original document created in?

I really don't know, As I've said, the link points directly to a Microsoft
site. There is says for "Version: Word 2000 or later"

pt

 

[pt]

Woody,

Get over your EGO and try what you have been told.

I'm not sure where this came from. How does ego have anything to do with
this?

Either you have some configurations wrong, you need updates for Word2000,
or Word2000 is just not compatible with XP printing.

The fact is, I haven't done anything that can affect this. From a fresh
install of both the printer driver etc, as Epson of course suggested, to a
fresh install as well of Word, I can directly download the file and see the
same effect. There is nothing I've done. I've already said I would try an
incrimental approach with a new document. Why is that an issue for you?

pt

 

[Fenrir Enterprises]

The link above is direct from a Microsoft website. I can download that and
from a fresh install of Word still reproduce the error. As much as I would
love to admit user stupdity, it doesn't apply in this case (at least to this
user... <g>). However - I will grab the elements 1 at a time and drop them
on a new document. Maybe that _will_ help.

The same document works fine in Word 2002 on an HP. What I don't have is a
Word 2002/R200 combo to try out. I don't know if it's possible, but it sure
_feels_ like the Epson software is causing the trouble here. I just need
evedence.

I have Office 2000 and tried printing with both an Epson R340 and a HP
1100d. They both printed the exact same way as yours. That background
gradient is overlapping the text because it uses AutoShape properties
that 2000 lacks. I tried re-drawing the shapes from scratch, but it
still refused to work. There's something else about the document that
2000 won't handle. I would try things in this order: 1) Open the
document in the computer that has 2002, and 'Save As' 'Word 2000
document' (or even Word '97, if this doesn't work) 2) Upgrade your
system to 2002 3) Re-draw the entire document from scratch entirely in
2000. It still might not work because 2000 may simply not be able to
handle the AutoShape within a table. I'll try a few more things, but I
think the document is simply incompatible.

---

http://www.FenrirOnline.com

Computer services, custom metal etching,
arts, crafts, and much more.

 

[pt]

Fenrir,

FE> I have Office 2000 and tried printing with both an Epson R340 and a HP
FE> 1100d. They both printed the exact same way as yours. That background
FE> gradient is overlapping the text because it uses AutoShape properties
FE> that 2000 lacks. I tried re-drawing the shapes from scratch, but it
FE> still refused to work. There's something else about the document that
FE> 2000 won't handle. I would try things in this order: 1) Open the
FE> document in the computer that has 2002, and 'Save As' 'Word 2000
FE> document' (or even Word '97, if this doesn't work) 2) Upgrade your
FE> system to 2002 3) Re-draw the entire document from scratch entirely in
FE> 2000. It still might not work because 2000 may simply not be able to
FE> handle the AutoShape within a table. I'll try a few more things, but I
FE> think the document is simply incompatible.

FE> ---

FE> http://www.FenrirOnline.com

Thank you _so_ much for this info. I just started about 5 min ago to create
a new doc.

Word itself seems to be partially handling the gradient since it views
properly and shows in its own Print Preview properly, so maybe its' print
renderer must be what is having the issue.

1) Great idea - I'll give that a shot this week (2002 is at work)
2) Certainly plausible, but I'll have to see what other benefits I'll get.
3) Sort of where I'm at right now. Maybe I don't need the table in this
instance, but time will tell...

Thanks again
pt.

 

[pt]

Fenrir,

Update - if you can somehow select the autoshape object (I haven't figured
out how to do it at will yet), right click and 'add text'. Create a textbox
the size of the autoshape - viola! it works. ;-) (Expanding the textbox
around the logo doesn't do it!)

Thanks for the hint!

pt

 

[Fenrir Enterprises]

Thank you _so_ much for this info. I just started about 5 min ago to create
a new doc.

Word itself seems to be partially handling the gradient since it views
properly and shows in its own Print Preview properly, so maybe its' print
renderer must be what is having the issue.

1) Great idea - I'll give that a shot this week (2002 is at work)
2) Certainly plausible, but I'll have to see what other benefits I'll get.
3) Sort of where I'm at right now. Maybe I don't need the table in this
instance, but time will tell...

Thanks again
pt.

In case you weren't able to fix it, here's a fixed copy

http://www.fenrironline.com/invoice-fixed.doc

You should ALWAYS virus-scan ANY Microsoft Office document you
download before you open it, even from a trusted source. Make sure
your virus definitions are updated.

Apparently cutting and pasting the document into a new file fixed the
problem. Word documents are designed on a 'script', if the new
document has script the old version can't handle, the whole document
will be damaged. Cut/paste seems to make Word re-write the entire
scripting for the document, though it lost some data and formatting
that, oddly enough, wasn't related to the AutoShape at all. Mostly
font/size had to be fixed

No guarantees that this file will keep working once you make changes
(i.e. 'fill in the blanks'), so test it a bit.

---

http://www.FenrirOnline.com

Computer services, custom metal etching,
arts, crafts, and much more.

 

[Fenrir Enterprises]

Fenrir,

Update - if you can somehow select the autoshape object (I haven't figured
out how to do it at will yet), right click and 'add text'. Create a textbox
the size of the autoshape - viola! it works. ;-) (Expanding the textbox
around the logo doesn't do it!)

Thanks for the hint!

pt

The little white arrow at the bottom left of the screen that's near
the Draw menu (depending on how you have Word set up) allows you to
select AutoShapes directly.

Text boxes will work, but you might be happier with the one I fixed,
as Tables will keep things lined up better.

---

http://www.FenrirOnline.com

Computer services, custom metal etching,
arts, crafts, and much more.

 

[pt]

Fenrir,

FE> The little white arrow at the bottom left of the screen that's near
FE> the Draw menu (depending on how you have Word set up) allows you to
FE> select AutoShapes directly.

Hmm, I don't see the arrow, but I found if I select just to the left of the
first address lines, the cursor changes into a 4 arrow one that refers to
the autoshape object. (Oh, I turned on the Drawing toolbar - I see it now)

FE> Text boxes will work, but you might be happier with the one I fixed,
FE> as Tables will keep things lined up better.

I didn't actually put any text in the textbox (ie, the tables and all else
is still there) - simply having it exist is enough.

Thanks again.

(I'll grab a copy of your copied one and take it for a spin!)
pt

FE> ---

FE> http://www.FenrirOnline.com