NVIDIA download and Norton Disk Doctor error

[MacClurg]

Hi, I encountered an Error: when launching Norton Disk
Doctor after a Microsoft download. Are they connected?

Situation:
When Norton Disk Doctor loads, it displays the
message: "Cannot obtain physical disk characteristics on
Hard Drive X. Norton Disk Doctor will not be able to test
this hard disk's disk partition information. Please make
sure the cabling to this hard drive is properly connected.
If this is removable drive, please put in a disk."

Solution: I was told that this could be the problem:
"Norton Disk Doctor usually displays this message when:
You have a non-disk storage device that Windows lists as a
drive, such as a Smart card reader or a USB Flash drive.
(I am not aware of having these.) There is no disk in a
removable drive and the Windows registry has the removable
drive labeled incorrectly. The incorrect controller driver
has been installed."

Yesterday I installed from the Microsoft Windows Download
site, NVIDIA display software update released on October
06 2003 and posted on November 20 before I tried Norton
Disk Doctor.

Could this NVIIDA download be the cause of the Norton
error message? And if not, does anyone know how I can fix
it? I have spent considerable time trying to locate the
download to remove it, but alas I cannot. Do you know
where these downloads are installed: they are not in any
temp folders or download folders that I located.

My add/remove programs has two listings: NVIDIA Display
Driver and NVIDIA Windows 2000/XP Display Drivers. Should
I uninstall one of these? Of course there are no dates or
details in these listings.

 

[Yves Leclerc]

Was this system "upgraded" from another Windows version to XP???????
If so, then you should have un-installed Norton Utilities/SystemWorks before
upgrading. The version of Disk Doctor used with XP is different than the
others.

Also, Norton Disk Doctor should be the 2002 or greater for XP.

Y.