Numerous System Stops/Memory Dumps

[Jeff]

Since installing XP Home I have been plagued by
numerous "serious errors". Have the machine stripped
down to bare bones and still get them. OCA says it is a
driver problem but cannot tell which one. Most recent
one was a system stop with the message "problem caused by
NTFS.SYS Page_Fault_In_Nonpaged_Area" Technical info
shows "stop:0x00000050 (0xe2920ff0, 0x00000000,
0BAEFB46B, 0x00000001) NTSF.SYS address BAEFB46B base at
BAECF000, Date Stamp 306DE5C1. Is there anyone at
Microsoft that can answer this mproblem? Figure they'd
be getting tired of my send error messages.

Thanks!

 

[Shain Wray [MSFT]]

Hello Jeff,

You need to have the crash analyzed by a Microsoft Support Professional to
know for sure what the problem is. Make sure you a have a Complete Dump
enabled, then call Microsoft Support for an analysis once you have a
complete memory dump. The dumps you are sending to Microsoft are called
Mini dumps and may not have enough information to resolve the issue. Since
it appears that this one may be occuring in NTFS.SYS then the following KB
has an updated version of this file that may help. You still need to call
to obtain this update.

828693 Computer Stops Responding (Hangs) When It Writes Encrypted Data to an
http://support.microsoft.com/?id=828693

The following KB explains how to check the memory dump settings -

254649 Windows Memory Dump File Options Overview
http://support.microsoft.com/?id=254649

314084 How to Gather Information After a Memory Dump in Windows XP
http://support.microsoft.com/?id=314084

Best regards,
--
Shain Wray
Microsoft PSS Security Team

This posting is provided "AS IS" with no warranties and confers no rights.
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