ntkrnlmp.exe could not be loaded

[Guest]

I am trying to do a clean install of XP Home on a P4 2.8 Ghz with 512 MBRAM
and a 40GB Seagate HD. Very early in the install process, before the option
to install or repair, the process stalls with the message:

“ntkrnlmp.exe could not be loaded the error code is 7â€

I have run diagnostics on the hardware and found no problem. I even changed
the hard drive, but got the same message at the same point.

Any ideas?

 

[John John]

http://support.microsoft.com/kb/812580
http://support.microsoft.com/kb/318729

John

 

[Guest]

Thank you John John for your reply. Those articles were interesting, but
neither article fixed the problem.

http://support.microsoft.com/kb/812580

I pressed F7 as instructed in the article but the installation hung in
almost the same place failing to install a different file

http://support.microsoft.com/kb/318729

I reset the BIOS to no avail and replaced the RAM. The installation now
fails to start at all. The computer simply restarts after about 60 seconds
of the “detecting Hardware†prompt.

If there are any HP fans out there I’d like to reflash the BIOS from a
floppy. The HP web site only offers a BIOS update in the form of a Windows
executable and HP seem unwilling to hand out a Flash utility.

 

[Guest]

I am in the same boat. My antivirus program detected but could not clean a
virus named ANTICMOS. Since then I have received that same error message,
even though I used the WinXP boot diskettes a week before to check if they
worked. They loaded without a problem. So far the only help I was given by
the motherboard manufacturer (PCchips.com) was to reset the BIOS settings-
which didn't work. I think you are correct about it being necessary to
reflash the Bios. Please post it if you find a source.

 

[John John]

Are you sure you got rid of the virus? If you had the virus and stuck
diskettes that were not write protected in the machine the virus
infected the diskettes and the diskettes then in turn reinfected the
computer when you stuck them back in the computer. If you get a boot
sector virus then you should consider all diskettes that came in contact
with the computer as infected and take appropriate measures to disinfect
the diskettes. As for the ntkrnlmp error, I'm sorry but I don't have
other suggestions, maybe someone else has other ideas.

John

 

[Elmo]

I am in the same boat. My antivirus program detected but could not clean a
virus named ANTICMOS. Since then I have received that same error message,
even though I used the WinXP boot diskettes a week before to check if they
worked. They loaded without a problem. So far the only help I was given by
the motherboard manufacturer (PCchips.com) was to reset the BIOS settings-
which didn't work. I think you are correct about it being necessary to
reflash the Bios. Please post it if you find a source.

The virus was removed, but the reference to the file was not removed
from the registry.

Click Start, Run, type REGEDIT, click OK. Press the Home key, press F3,
type the name of the file into the search pane. Click "Find Next", and
when located, delete the reference to the file. Press F3 to continue
the search.

You can click File, Export, and save the entry to the Desktop, attach
the file to a post in this thread; someone might note whether it's safe
to delete first. If you remove it and there's a problem, double-click
the .reg file you exported to the Desktop and it'll be added to the
registry again. You can create a restore point before editing the
registry too.

 

[Guest]

By coincidence I am working on it again today. I'll let you know what happens.

And by way of comment on the replies from John John and Elmo, I am using a
CD ROM so that cannot by definition be infected, and of course because XP
won't load, it is not possible for me (and probably you to get into regedit).

 

[Guest]

Reflashing the BIOS did not work! For the record, the ANTICMOS virus is not
on the boot disks as they were write protected as soon as they were made. I
reflashed the BIOS sucessfully and still receive the same error message with
the WinXP boot disks. Knowing that some viruses save a copy of themselves to
the boot sector on shutdown, I disconnected the power to my HDD and reflashed
the BIOS again. Still get the same error, even with the HDD out of the
picture. Any suggestions?

 

[Guest]

Success! It was necessary to do everything using CD-R copies of the files, NO
FLOPPIES. I booted from a Win98 CD and ran the flash files I had copied to a
CD-R. I can only theorize that the virus can modify the BIOS to override the
write protect on the floppy disks. I can now boot WinXP from a freshly made
floppy disks without receiving the "ntkrnlmp.exe ..." error message.