G
Guest
Hello,
A friend had windows XP professional installed, but after running well for
some time now, it started rebooting into the 'options' screen, by this I mean
the screen where it asks to select either 'safe mode', 'start windows
normally', 'last known good configuration' etc. When selecting any of these
the PC appeared to be starting in windows xp but then rebooting back to that
screen. Therefore, it never actually booted to the desktop.
A colleage suggested running recovery console and using fixmbr. This I did
but to no avail. Then he suggested fixboot, which then created the error on
bootup which now appears 'NTDLR is missing'. However, when following all
avenues, i.e. copying ntdlr and ntdetect from the cd-rom to the c drive, it
copies the files but the error still appears on boot up.
Also, running a chkdsk /p /r command doesn't complete as it says the drive
is unrecoverable.
When checking the c drive in recovery console only the ntdlr and ntdetect
files are showing.
My questions are:-
Would running fixmbr or fixboot have caused the 'ntdlr is missing' error?
Would any data have been recoverable if the above commands had not been
carried out?
Our friend had numerous outlook express emails on her hard drive, are these
recoverable considering what has happened?
Running tests on the hard drive prior to running recovery console showed
that the hard drive had failed. I checked numerous microsoft knowledge bases
and Internet forums but the majority repeated what I did above.
Any assistance would be really appreciated,
Jeff
A friend had windows XP professional installed, but after running well for
some time now, it started rebooting into the 'options' screen, by this I mean
the screen where it asks to select either 'safe mode', 'start windows
normally', 'last known good configuration' etc. When selecting any of these
the PC appeared to be starting in windows xp but then rebooting back to that
screen. Therefore, it never actually booted to the desktop.
A colleage suggested running recovery console and using fixmbr. This I did
but to no avail. Then he suggested fixboot, which then created the error on
bootup which now appears 'NTDLR is missing'. However, when following all
avenues, i.e. copying ntdlr and ntdetect from the cd-rom to the c drive, it
copies the files but the error still appears on boot up.
Also, running a chkdsk /p /r command doesn't complete as it says the drive
is unrecoverable.
When checking the c drive in recovery console only the ntdlr and ntdetect
files are showing.
My questions are:-
Would running fixmbr or fixboot have caused the 'ntdlr is missing' error?
Would any data have been recoverable if the above commands had not been
carried out?
Our friend had numerous outlook express emails on her hard drive, are these
recoverable considering what has happened?
Running tests on the hard drive prior to running recovery console showed
that the hard drive had failed. I checked numerous microsoft knowledge bases
and Internet forums but the majority repeated what I did above.
Any assistance would be really appreciated,
Jeff