Now I'm unable to back up data or burn CD-Rs

[Jyeshta]

Hi all,

I posted recently about explorer.exe crashing unexpectedly when I
click on certain (a few, for no apparent reason) media files.

But, today I was backing up some data on CD-R when all of a sudden my
burner software quit working. The following are the most recent
entries in Event Viewer.

Can anyone please help? I don't know what to do. Thank you for any
advice and suggestions.



Application log:

Event Type: Error
Event Source: PerfNet
Event Category: None
Event ID: 2004
Date: 10/18/2004
Time: 5:08:28 PM
User: N/A
Computer: SERP-CB926D4EC7
Description:
Unable to open the Server service. Server performance data will not
be returned. Error code returned is in data DWORD 0.
Data:
0000: 34 00 00 c0 4..À

System log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/18/2004
Time: 5:38:01 PM
User: N/A
Computer: SERP-CB926D4EC7
Description:
The Background Intelligent Transfer Service service depends on the
Workstation service which failed to start because of the following
error:
The service cannot be started, either because it is disabled or
because it has no enabled devices associated with it.

System Log:

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 10/18/2004
Time: 5:38:01 PM
User: NT AUTHORITY\SYSTEM
Computer: SERP-CB926D4EC7
Description:
DCOM got error "The dependency service or group failed to start. "
attempting to start the service BITS with arguments "" in order to run
the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

 

[Craig]

Hey Jyeshta,

I would start with that 7001 event ID. It tells us that the WORKSTATION
service is not running.

1) Can you start this manually via the SERVICES control panel?

2) Check the properities of the WORKSTATION service, and see if it is set
to AUTOMATIC

Also do the same for the SERVER service as well.

****************************************************************************
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My name is Craig & I'm from the Microsoft Setup Team

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[Jyeshta]

Hi Craig,

Thank you so much! I found Services under Administrative Tools and I
switched both WORKSTATION and SERVER to manual. I think both were
disabled.

But this now leads me to believe that those error logs in Event Viewer
were unrelated to my CD-RW drive failing? Is there any way to be sure
whether the drive failing is due to a problem with the drive, or a
problem with the OS? In Device Manager, the drive is reported as
working properly, yet it will not write, read, or play any CDs.

Any further help would be so gratefully received. Thank you again.

Gail

 

[Craig]

Hey Gail,

You'll want to have those 2 services on AUTOMATIC so they will start
running the next time your PC boots up.

As for the CD-RW, have you confirmed that you are using the latest drivers
from that vendor?

Do you know what model that CD is?

What error do you get from Windows when you try to read a CD?

****************************************************************************
*
My name is Craig & I'm from the Microsoft Setup Team

Search our Knowledge Base at http://support.microsoft.com/default.aspx

Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp

See the Windows NT Homepage at
http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!

This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.

The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of
Microsoft.
****************************************************************************
**

 

[Jyeshta]

Hi Craig,

Thank you, I just switched those two services to Automatic.

I'm pretty sure my drivers for the CD-RW are current - after burning a
few disks successfully yesterday, it just completely stopped working.
It's a Lite-On LTR-52246S. The error I get is that Windows tells me
to please insert a disk into the drive, when there is one in there,
and I re-do it over again, but no luck. I just ordered two new CD-RW
drives (in case one is defective) and I'm keeping my fingers crossed
that the problem is with the drive and not the OS. I'll find out when
I install a new drive, I guess. I'm very nervous about it because
without a CD-Rom drive I couldn't do a fresh install of the OS.

Thank you again, so much, for your patience and help.

Gail